Your Paycheck and Other Payroll Questions Answered
We know many of our Background Actors are eager and excited to get back on set. As we continue to cast many productions across our offices, you may have questions about your paycheck and how to update your payroll information.
As your employer, Central Casting is responsible for paying you on most projects, but there are some cases where we cast a show, but do not handle the payroll. When your voucher says Central Casting and/or Entertainment Partners, you’ll know you’re being paid by Central Casting. If you are booked on a production using a different payroll company, you will need to reach out to that company with any questions related to your check.
You may receive paychecks out of work date order as production can vary on when they turn in vouchers. If you receive a check from a later work date first, it doesn’t necessarily mean that the check from an earlier date is missing.
If you need to place a stop payment, please fill out and follow the instructions on our stop pay/reissue request form. Stop payments usually take 5-10 days to process; payroll is unable to reissue a paycheck until receiving confirmation from the bank that the stop payment was successful.
Our paymasters pride themselves on paying you accurately and on time. Due to the COVID-19 pandemic, the United States Postal Service has experienced delays in mail delivery. Every effort is being made to get your paycheck to you as soon as possible.
Sign up or log in to myEP
You can view your pay history and change your contact information online through Entertainment Partners’ pay portal, my.EP.com. If you have already accessed your Central Casting online profile, you can log in to myEP using the same email address and password.
Once you have created and logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing check, net, or gross pay information.
Now that your payment profile is linked, you will be able to change your address, view your pay history, and compare paychecks. Be sure to review your contact information to make sure everything is current.
Other payroll questions
It’s important to note that casting and payroll are handled separately. If you have questions about your check or other payroll matters, please do not call your Central Casting office. Instead, log in to myEP as the information you need may be provided there. If you have further questions, you can contact payroll support between 6am-6pm PT at 855.500.2055, press option 2, then sub-option 4. Peak call time is between 3-5pm PT, we recommend calling outside of this window for assistance. You can also contact support for payroll related inquiries at firstname.lastname@example.org or through the tech support chat on our website or on myEP.
You can find casting updates and other important information about working on set in our articles Casting Updates You Should Know and A Refresher on Background Work Through Central Casting.