Technical Support

All after hours chats are sent to the technical support team. Our staff will review your query and will get back to you.

No, technical support is available to help with issues related to your online profile, required training (Los Angeles and New York only), and other non-casting related questions. To cancel a booking, change or first avail status, and update your availability, you must call your Central Casting office.

No, reservations for Talent Onboarding can only be made on your location’s reservation calendar, which you can find by visiting your location’s Sign Up page. You can contact technical support if you experience issues with the online application portion of the onboarding process.

Our technical support staff uses the email you provide to look up your profile. If chatting on behalf of your minor, please use the email address associated with their online profile.

On the sign-in screen, click the Forgot Password? link. Next, click Send Request. A password reset email with a link will be sent to the email associated with your Central Casting profile. Click the link and follow the prompts to create a new password. Password strength requirements will be displayed onscreen.

Note: Your reset link expires after one hour. Repeat the above steps if you do not reset your password within that time limit.

1. The email was possibly routed to your spam or other specialty folders. Check there first.
2. Confirm that you are entering your email address correctly. Even minor typos can prevent the system from recognizing it.
3. Double-check that you have already set up a Central Casting profile. The system must recognize your email address to send the password reset email.

Central Casting’s Password Expiration Policy dictates that passwords expire within 90 days. You will be prompted to change your password when you first sign in after your password expires. Central Casting is dedicated to the security and protection of the data it maintains, including individual payroll and studio data. To keep Central Casting’s commitment to aligning with industry best practices, Central Casting requires customary password changes to decrease the risks introduced by lost, old, or stolen passwords.

1. From the sign-in screen, enter your current username and password.
2. You are brought to the Change Password screen instead of signing in.
3. Enter your current password in the Current Password field.
4. Enter a new password in the New Password field. Password requirements display. The password also cannot match your last 18 passwords.
5. Re-enter your new password in the Confirm Password field.
6. Click Change Password to complete and sign in.
7. You are all set. You will not need to change your password anywhere else. Your EP Account lets you use the same username and password for all products, including your Central Casting profile and myEP.

Go back to the first sign-in screen (where you enter your email) and click the Forgot Password? link. Follow the prompts to change your password.

The best ways to contact tech support are through Tech Support Chat at the bottom right of this page or email helpme@centralcasting.com. Tech support can also be reached at 855.500.2055.