Technical Support

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Frequently Asked Questions

What happens if I submit a question to the chat outside of tech support hours?

All after hours chats are sent to the technical support team. Our staff will review your query and will get back to you.

Can tech support help me cancel a booking?

No, technical support is available to help with issues related to your online profile, required training (Los Angeles and New York only), and other non-casting related questions. To cancel a booking, change or first avail status, and update your availability, you must call your Central Casting office.

Can technical support help me get a reservation for Talent Onboarding?

No, reservations for Talent Onboarding can only be made on your location’s reservation calendar, which you can find by visiting your location’s Sign Up page. You can contact technical support if you experience issues with the online application portion of the onboarding process.

My Central Casting profile is inactive. How do I activate and become eligible for work?

If you previously signed up with Central Casting, but your profile is currently inactive, please fill out our Activate Profile Request form. If you have never onboarded with Central Casting, please see our Sign Up page to onboard for the first time.

If I’m using the chat on behalf of my minor, which email address should I enter in the form?

Our technical support staff uses the email you provide to look up your profile. If chatting on behalf of your minor, please use the email address associated with their online profile.

How do I reset my password?

On the sign-in screen, click the Forgot Password? link. Next, click Send Request. A password reset email with a link will be sent to the email associated with your Central Casting profile. Click the link and follow the prompts to create a new password. Password strength requirements will be displayed onscreen.

Note: Your reset link expires after one hour. Repeat the above steps if you do not reset your password within that time limit.

What do I do if I do not receive a password reset email?

  1. The email was possibly routed to your spam or other specialty folders. Check there first.
  2. Confirm that you are entering your email address correctly. Even minor typos can prevent the system from recognizing it.
  3. Double-check that you have already set up a Central Casting profile. The system must recognize your email address to send the password reset email.

Why does my password keep expiring?

Central Casting’s Password Expiration Policy dictates that passwords expire within 90 days. You will be prompted to change your password when you first sign in after your password expires. Central Casting is dedicated to the security and protection of the data it maintains, including individual payroll and studio data. To keep Central Casting’s commitment to aligning with industry best practices, Central Casting requires customary password changes to decrease the risks introduced by lost, old, or stolen passwords.

How do I update my expired password?

  1. From the sign-in screen, enter your current username and password.
  2. You are brought to the Change Password screen instead of signing in.
  3. Enter your current password in the Current Password field.
  4. Enter a new password in the New Password field. Password requirements display. The password also cannot match your last 18 passwords.
  5. Re-enter your new password in the Confirm Password field.
  6. Click Change Password to complete and sign in.
  7. You are all set. You will not need to change your password anywhere else. Your EP Account lets you use the same username and password for all products, including your Central Casting profile and myEP.

My password expired, and I need to enter my current password to reset it. What do I do if I don’t know my current password?

Go back to the first sign-in screen (where you enter your email) and click the Forgot Password? link. Follow the prompts to change your password.

How do I contact technical support?

The best ways to contact tech support are through Tech Support Chat at the bottom right of this page or email Tech support can also be reached at 855.500.2055.


Tech Support Chat
(click the blue box on the bottom right part of this page)

Tech Support Email

Available 6am-6pm PT to help with:

Online profile | Email updates | Required training questions (Los Angeles and New York only) | And more

  • Online profile
  • Email updates
  • Required training questions
    (Los Angeles and New York only)
  • And more

Please note: technical support and casting are separate. If you need to cancel, are going to be late, or have questions about your booking, you must contact your Central Casting office.