Frequently Asked Questions

Being Booked

You are booked when you accept an offer for work and receive details. It’s important to write down your work information so you’re prepared when you head to set.

If you work in Georgia or Louisiana, please see our Georgia and Louisiana FAQs for more information on being booked.

  • What do I do if I’m going to be late or need to cancel?

    If you cancel, we ask that you give us enough notice to replace you. Please note: You may not cancel via text message. You must call our office.


  • Is there a guarantee of work?

    No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background acting jobs, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.


  • What does “checking your avail” and “first avail” mean?

    This means casting is prepping a scene for a future date and is checking your availability. If you do confirm availability, please mark your calendar to limit conflicts. You become “first avail” (first available) for that show. Typically in these situations, casting will not be able to hire you until the show looks at your picture submission and approves the look. After that, they will usually not release any booking until late afternoon the day before the shoot.

    If you are offered another booking on the same day, we ask for you to give us the courtesy of the “first right of refusal.” Just let us know so we can inform our show. They may option to offer to hire you first. You are still able to be hired elsewhere if we are unable to confirm a booking for you.


  • How do I get my details?

    You will receive a show name and 4-digit passcode from a Casting Director to access your Details Blog via our Details page. Please review all provided information to ensure you are ready for work when you arrive to set.


  • What happens if I miss a call from Central Casting?

    Always check your voicemail. Do not call back until you have checked your voicemail to ensure the Casting Director did not leave specific instructions. If no message was left, wait and see if you receive a call back. If you do not receive a call back, assume you are no longer needed.


  • What is a rush call?

    Rush calls are for immediate same-day work. This is usually to replace a “no show.” When you respond to a rush call, you may be required to get to the set location within an hour or less after being booked.


  • Where can I view the New York Anti-Sexual Harassment in the Workplace Policy? (New York ONLY)

    You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.

Messaging

  • How do I submit for work?

    Casting Directors will contact you directly when you fit the look or requirements for a role. Be sure to completely fill out your online profile and add additional photos in different looks so Casting Directors can consider you for a variety of roles.


  • How do I know the message came from Central Casting?

    Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via your online profile. SMS text messages can come from a variety of numbers, but will always include a link to reply via our online self-service platform. These inquiries will also appear in your online profile.

    Emails from Central Casting will include your name, a message from the casting director, and a link to our online self-service platform.

  • What happens after I respond to a message?

    Our Casting Directors will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you’re booked when you accept an offer for work and receive details.


  • What does the phrase “without time restrictions” mean?

    When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if you cannot work between 3-4pm, you are not available without time restrictions.


  • I didn’t see the message until later. Can I still respond?

    Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to job inquiries on time.


  • Can I respond to multiple avail messages?

    Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked. If you are on first avail, please let that Casting Director know before accepting another offer.


  • How do I know you received my response?

    After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.


  • Why am I unable to reply to an availability message?

    Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.


  • What if I don’t hear back from a Casting Director?

    If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.


  • What are my booking details?

    Once you have accepted an offer for work, the Casting Director will let you know how to access your details, which will likely be in the form of a Details Blog. To access your details, enter the show name and passcode given to you in the My Details section of our website. Casting Directors get booking information as it comes in from production, so you likely will not receive your details until the evening before the shoot.


  • If I receive a message, does that mean I’m officially booked?

    You are not booked unless you accept an offer for work and receive details.


  • What if I respond to a message then never hear back from the Casting Director?

    Thank you for replying. Your response lets the Casting Director know you are interested and available to work, but does not guarantee you will be booked. Depending on the casting volume, you may not hear back.


  • Can I reply directly to a text message?

    No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.


  • Can I call the number I received the text message from?

    No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. Please call our main line at 818.562.2700.


  • Why was there a link in my message?

    While you may receive an email or text message, all communication with Casting Directors happens through our online self-service platform. Each communication will include a link to your online profile where you can reply to the message.


  • Can I get messages in a language other than English?

    No, the messages are only in English.


  • I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?

    Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.


  • Can I change my response?

    If your availability has changed after responding to a message, please call our office at 818.562.2700.


  • I’m not signed up with Central Casting. Why am I getting these messages?

    We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.


  • Can I opt out of SMS messaging?

    As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.


  • How do I set up email alerts on an iPhone?

    Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.

    1. Open an email from Central Casting
    2. Tap on Central Casting in the “from” field at the top of the page
    3. Select “add to VIP” below Central Casting’s contact information

On Set

Your time on set will vary, but a typical day lasts up to 12 hours. You are an important part of the production, please be professional and have a good attitude on set.

  • What if I forget or lose my work information?

    It is critical that you write down your work information. If you lose your information or if you have any questions regarding your work information call:


  • What do I do if I’m going to be late or need to cancel?


  • How will I know if my call time changes?

    Your Details Blog will contain information on how to get call time changes. Be sure to check your details before you go to bed and when you wake up for possible updates.


  • What Louisiana residency documents do I need to bring to set? (Louisiana ONLY)

    You must bring two of these three documents with you to set:

    1. A Valid Louisiana Driver’s License or State ID Card
    2. A current Louisiana Voter Registration Card
    3. A copy of last year’s Federal and/or Louisiana personal income tax return

  • How do I get to set? (Los Angeles ONLY)

    Our Studio and Parking Guide has information on studio locations and parking options.


  • What do I need to bring to set?

    Come to set camera ready. Bring your ID and any additional wardrobe or props requested by production.


  • Who do I report to on set?

    Roles change from set to set, but often a Background Actor’s main contact is the 2nd Assistant Director (2nd AD) and Production Assistants (PAs).


  • What do I do when I’m not filming on set?

    When you are not required on set, you will be taken to a holding area. You can bring items to the holding area to keep busy while you are not working.


  • What if a parent cannot accompany the minor to set?

    Another guardian must accompany the minor.


  • What happens if I get booked on the same show as my minor?

    Another guardian who is not working on the show must accompany the minor.


  • Where will I be when my minor is filming?

    You will be on set with them, behind the scenes. Please stay within your designated area and do not interfere with production. Be prepared to accompany your minor when they go to wardrobe, set, and to school (if applicable).


  • Can I bring a guest to set?

    Do not bring guests or other children who are not working to the set with you.


  • What happens if I get hurt on set?

    If you are injured on set, you must report it to the Assistant Director and/or medic immediately.


  • There are a lot of unfamiliar terms used on set. What do they mean?

    Our Definition of Terms explains many phrases and terms commonly used on set.

Payroll

When you sign up with Central Casting, we become your employer and, in most cases, are responsible for paying you. You’ll know you are paid by us if your voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your paycheck, contact our payroll department directly.

For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.

Contact payroll
800.562.2718
(select option #3 when prompted)

myEP

To change your address, view your pay history, compare paychecks, and more, log in or sign up with myEP. When signing up for the first time, please use the same email address you have on file with Central Casting. To learn more, watch the myEP video from Entertainment Partners.

  • How soon after I work can I expect my paycheck?

    Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP.


  • Can I pick up my paycheck?

    No. At this time, we do not have the resources for checks to be picked up. Paychecks are handled in a security area with 24-hour surveillance and delivered by our bonded driver to the post office directly. Paymasters do not have access to your paychecks.


  • How long does it take for me to receive my check after it’s mailed?

    The checks are sent first class mail. While you will receive most checks within 2-3 business days after they are mailed, there are times when it could take longer through the federal mail system, particularly during holiday periods.


  • Why do I sometimes receive my paychecks out of work date order?

    Checks are not mailed out in order of work date. Before we can cut a check, the production reviews and completes the voucher, and production companies vary on how often they process and send in the vouchers.


  • What do I do if I think a check is missing?

    To inquire about a missing check, please contact payroll at 800.562.2718. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.

    To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.


  • Do I need to write my Social Security number on my voucher each time I work?

    Yes, there are many people we payroll with the same or similar names. You will need to put your Social Security number on each voucher so we can correctly identify who we should pay. Your voucher will either be delayed or not processed if we are unable to identify who worked.


  • What is the best way to contact the payroll department?

    For payroll inquiries, please call 800.562.2718 and select option #3 when prompted. Representatives are available Monday-Friday, 8am-5pm PT.

    Payroll and casting are handled separately. Our Casting Directors do not have access to your pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project you worked on, the date you worked, and your voucher information.


  • How do I sign up with myEP?

    To create an account, please go to my.EP.com and sign up using the same email address you have on file with Central Casting.

    Once you have created and logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check, or gross pay information.

    Now that your payment profile is linked, you will be able to change your address, view your pay history, and compare paychecks. Be sure to review your contact information to make sure everything is current.


  • How do I change my address with payroll?

    To change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.


  • How do I place a stop payment on a check?

    You can email or mail a stop payment request by filling out a Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.


  • How long does it take to reissue a check after I request a stop payment?

    Five business days for current year checks, longer if the check was cut in a prior year. We are unable to reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.


  • How do I request a work history?

    You can access your pay history by signing up or logging in to your myEP account. If you need records to join SAG-AFTRA, please call 818.955.6313. SAG-AFTRA will only accept faxes sent directly from our payroll department certified by our manager.


  • How do I get my W-2?

    To access your W-2, visit EP’s W-2 page.


  • How can I submit an inquiry or correction to my tax form?

    To submit an inquiry or correction to your tax form, please fill out and sign our inquires and corrections form.


  • How can I verify my employment with Central Casting?

    For employment verification, call 818.955.6313. This is an Entertainment Partners line; they will be able to provide employment verification.

Updates

SAG-AFTRA members will need to present their current SAG-AFTRA card every time they come to Updates.

We are temporarily suspending all Updates sessions due to COVID-19.

If you work in Georgia or Louisiana, please see our Georgia and Louisiana FAQs for more information on Updates.

  • How do I change my status from Non-Union to SAG-AFTRA?

    You can change your status by filling out our online SAG-AFTRA update form.
    Los Angeles Form
    New York Form


  • My look has changed since I last updated, what do I do?

    If a Casting Director contacts you, please let them know if you no longer fit the desired look or of any changes to your appearance. They will often ask you to submit a recent selfie, so we recommend keeping a folder of recent selfies handy so you can submit when needed.


  • How can I update my minor’s sizes?

    You can update your minor’s sizes by logging in to their online profile.

Technical Support

Central Casting’s technical support team is available 6am-6pm PT to help with your online profile, email updates, required training questions (Los Angeles and New York only), and more.

You can contact tech support at helpme@centralcasting.com, 855.500.2055, or through tech support chat.

Please note: technical support and casting are separate. If you need to cancel, are going to be late, or have questions about your booking, you must contact your Central Casting office.

  • What happens if I submit a question to the chat outside of tech support hours?

    All after hours chats are sent to the technical support team. Our staff will review your query and will get back to you.


  • Can tech support help me cancel a booking?

    No, technical support is available to help with issues related to your online profile, required training (Los Angeles and New York only), and other non-casting related questions. To cancel a booking, change or first avail status, and update your availability, you must call your Central Casting office.


  • Can technical support help me register?

    All updates regarding new registration will be posted to the notices section of our website. Technical support is not part of the Talent Onboarding staff.


  • If I’m using the chat on behalf of my minor, which email address should I enter in the form?

    Our technical support staff uses the email you provide to look up your profile. If chatting on behalf of your minor, please use the email address associated with their online profile.