Frequently Asked Questions

Being Booked

Casting Directors use multiple tools to book Background Actors, including seeking submissions on our Jobs page and sending availability inquiries through our casting platform.

You are booked when you accept an offer for work and receive details. It’s important to write down your work information so you’re prepared when you head to set.

What do I do if I’m going to be late or need to cancel?

Los Angeles:
If you are working on a non-union voucher call 818.562.2799.
If you are working on a SAG-AFTRA voucher call 818.562.2700.

New York:
Call 646.205.8244 ext. 4

Call 404.920.8011

Call 504.684.2550

If you cancel, we ask that you give us enough notice to replace you.

How do I change my status from Non-Union to SAG-AFTRA?

You can change your status by filling out our online SAG-AFTRA update form.

Is there a guarantee of work?

No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background acting jobs, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.

What does “checking your availability” mean?

“Checking your availability” means that a Casting Director is preparing the look for a show for a future date and is checking if you are available to work that day. When Central Casting checks your availability, we are not offering or guaranteeing work, we are only asking if you can work without time restrictions on a specific date or date range. “Without time restrictions” means that there are no possible conflicts that would prevent you from working that day. When preparing for and booking their shows, Casting Directors may not know call times until they get additional information from production and those call times often change through the night and early morning. That’s why you need to have all day availability when responding as avail to these messages.

What does “first avail” mean?

“First avail” means that you have confirmed your availability, but the Casting Director cannot book you right away. You are not booked unless you accept an offer for work and receive details. So when you are on first avail, you are not officially booked and are still able to look for other work. If you are offered another job or put on first avail for another job, please call the initial Casting Director you are on first avail for before accepting the offer; your first avail show may choose to hire you first. Also, if your availability changes while on first avail, please call our office as soon as possible to let us know you are no longer available to work.

How do I get my details?

After accepting an offer for work, you will receive a details message with your booking information. Casting Directors get this information as it comes in from multiple departments within production, it is likely you will not receive your details until later in the evening the night before you work.

What happens if I miss a call from Central Casting?

Always check your voicemail. Do not call back until you have checked your voicemail to ensure the Casting Director did not leave specific instructions. If no message was left, wait and see if you receive a call back. If you do not receive a call back, assume you are no longer needed.

What is a rush call?

Rush calls are for immediate same-day work. This is usually to replace a “no show.” When you respond to a rush call, you may be required to get to the set location within an hour or less after being booked.

Where can I view the New York Anti-Sexual Harassment in the Workplace Policy? (New York ONLY)

You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.


When a Casting Director contacts you for work, you will often receive an email sent to the address on file, a text message with a link to respond, and the message will appear in the inbox of your online profile. We recommend setting up email alerts so you never miss a message from Central Casting. To learn how to set up email alerts on your device, read these instructions.

To learn more about the messaging process, see our article What to Know About Responding to Casting Messages.

How do I submit for work?

Casting Directors will contact you directly when you fit the look or requirements for a role. Be sure to completely fill out your online profile and add additional photos in different looks so Casting Directors can consider you for a variety of roles. You can also check our Jobs page for roles you fit and submit according to the instructions in the post.

How do I know the message came from Central Casting?

Emails will always come from and include a link to reply to the message via our casting platform. SMS text messages will always come from the same 5-digit number and will always include a link to reply via our casting platform. These inquiries will also appear in your online profile.

Emails from Central Casting will include your name, a message from the casting director, and a link to our casting platform.

What happens after I respond to a message?

Our Casting Directors will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you’re booked when you accept an offer for work and receive details.

What does the phrase “without time restrictions” mean?

When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if you cannot work between 3-4pm, you are not available without time restrictions.

I didn’t see the message until later. Can I still respond?

Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to availability inquiries on time.

Can I respond to multiple availability inquiries?

Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked. If you are on first avail, please let that Casting Director know before accepting another offer.

How do I know you received my response?

After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.

Why am I unable to reply to an availability inquiry?

Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.

What if I don’t hear back from a Casting Director?

If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.

If I receive a message, does that mean I’m officially booked?

You are not booked unless you accept an offer for work and receive details.

What if I respond to a message then never hear back from the Casting Director?

Thank you for replying. Your response lets the Casting Director know you are interested and available to work, but does not guarantee you will be booked. Depending on the casting volume, you may not hear back.

Can I reply directly to a text message?

No, our texting number is only formatted to send outbound text messages from our casting platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.

Can I call the number I received the text message from?

No, our texting number is only formatted to send outbound text messages from our casting platform. Please call our main line at:

Los Angeles: 818.562.2700
New York: 646.205.8244
Georgia: 404.920.8011
Louisiana: 504.684.2550

Why was there a link in my message?

While you may receive an email or text message, all communication with Casting Directors happens through our casting platform. Click the link in the email or text message to respond.

Can I get messages in a language other than English?

No, the messages are only in English.

I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?

Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.

Can I change my response?

If your availability has changed after responding to a message, please call our office at:

Los Angeles: 818.562.2700
New York: 646.205.8244
Georgia: 404.920.8011
Louisiana: 504.684.2550

I’m not signed up with Central Casting. Why am I getting these messages?

We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.

Can I opt out of SMS messaging?

As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.

How do I set up email alerts on an iPhone?

Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.

  1. Open an email from Central Casting
  2. Tap on Central Casting in the “from” field at the top of the page
  3. Select “add to VIP” below Central Casting’s contact information

On Set

Your time on set will vary, but a typical day lasts up to 12 hours. You are an important part of the production, please be professional and have a good attitude on set.

What if I forget or lose my work information?

It is critical that you write down your work information. If you lose your information or if you have any questions regarding your work information call:

What do I do if I’m going to be late or need to cancel?

Los Angeles:
If you are working on a non-union voucher call 818.562.2799.
If you are working on a SAG-AFTRA voucher call 818.562.2700.

New York:
Call 646.205.8244 ext. 4

Call 404.920.8011

Call 504.684.2550

How will I know if my call time changes?

Your details will contain information on how to get call time changes. Be sure to check for any changes before arriving to set.

What Louisiana residency documents do I need to bring to set? (Louisiana ONLY)

You must bring two of these three documents with you to set:

  1. A Valid Louisiana Driver’s License or State ID Card
  2. A current Louisiana Voter Registration Card
  3. A copy of last year’s Federal and/or Louisiana personal income tax return

How do I get to set? (Los Angeles ONLY)

Our Studio and Parking Guide has information on studio locations and parking options.

What do I need to bring to set?

Come to set camera ready. Bring your ID and any additional wardrobe or props requested by production. Learn more in our article What Background Actors Need to Bring to Set.

Who do I report to on set?

Roles change from set to set, but often a Background Actor’s main contact is the 2nd Assistant Director (2nd AD) and Production Assistants (PAs).

What do I do when I’m not filming on set?

When you are not required on set, you will be taken to a holding area. You can bring items to the holding area to keep busy while you are not working.

Where will I be when my minor is filming?

You will be on set with them, behind the scenes. Please stay within your designated area and do not interfere with production. Be prepared to accompany your minor when they go to wardrobe, set, and to school (if applicable).

Can I bring a guest to set?

Do not bring guests or other children who are not working to the set with you.

What happens if I get hurt on set?

If you are injured on set, you must report it to the Assistant Director and/or medic immediately.

There are a lot of unfamiliar terms used on set. What do they mean?

Our Definition of Terms explains many phrases and terms commonly used on set.


SmartVoucher is Central Casting’s digital voucher platform. You will need to log in to your online profile to access SmartVoucher if used on the production you are booked to work.

How to access your SmartVoucher. If you have not claimed your online profile, you will need to claim it order to access SmartVoucher. Visit, click log in, then choose claim profile.(click image for more information on SmartVoucher)

What do I need to do at my call time?

You will receive an email or can log in to your online profile to complete required tasks at your call time.

Do I need to complete the forms sent to me/appearing in my dashboard every day I work?

Yes, as some of the forms are project/work date specific.

Do I need to upload my ID documents before a work date?

No. Central Casting has already obtained and validated your start paperwork. If not, you will be asked to complete on paper on set.

Will I receive a separate SmartVoucher for any non-filming day events?

Yes, you will receive a unique SmartVoucher to review and e-sign for each Job type you perform (i.e. Pre-employment Covid Test, Fitting, Interview, etc.).

How do I change my tax withholding information?

Please visit myEP for more information on updating any payroll information.

Do I need to add my meal/allowances/adjustments to my voucher?

No, production will input this information as the day progresses.

Can I see changes made to my SmartVoucher in real time?

No, the on-set production representative will fill out your SmartVoucher throughout the workday then send for you to review at wrap. Be sure to raise any queries with production in person before leaving set.

When should I receive and review my SmartVoucher?

Production should be sending you your SmartVoucher to review immediately at wrap. You should review and e-sign your voucher while still at the production location, so any disputes can be raised and resolved in person.

Do I have to e-sign my SmartVoucher while on set?

We suggest you review your SmartVoucher while still on set, so you have the opportunity to raise any questions in person with the production staff that completed your voucher.

How do I access my SmartVoucher without going through the email link?

Log in to your Central Casting online profile and select the “Job Review” option in the blue toolbar on top.

How can I access forms after I’ve e-signed them?

Upon request, Central Casting can provide you the signed copy of a form.

Can I undo the e-sign checkbox?

Once the e-sign checkbox is selected, it cannot be undone.

My SmartVoucher says approved, but I never approved it. What happened?

After production sends your SmartVoucher for review, you have 24 hours to approve or raise queries. After 24 hours, your SmartVoucher is deemed approved and sent for processing.

Will I be emailed a copy of my SmartVoucher?

No. For your security, you will always be required to use your unique login to view your SmartVoucher. You can print a copy at any time by selecting the “Export” button.

How do I access my past vouchers in SmartVoucher?

Log in to your Central Casting online profile and select the “Job Review” option in the blue toolbar on top.

Can I access copies of my paper vouchers through my online profile?

No. Your online profile will only contain voucher history from productions where SmartVoucher was used. Paper copies are not uploaded.

How can I track any changes made to my SmartVoucher?

Once you have received a SmartVoucher for review on a job, any changes made will create an updated version. You can view all versions from the dropdown menu within a job review.

What if something is missing or incorrect on my voucher?

We suggest you review and raise these concerns while on set for the quickest remedy. If you are unable to review until you get home, select “raise a query” from the review page and you may type your question for production there.

Do I get paid right away when using SmartVoucher?

No, your payment will continue to be processed through payroll and your check will be sent as per normal schedule.

My login isn’t working. How can I get help?

You can contact technical support 6am-12am PT at 855.500.2055,, or Tech Support Chat.


In most cases, when you’re booked by Central Casting, we are responsible for paying you. You’ll know you are paid by us if your voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your paycheck, contact our payroll department directly.

For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.

Contact payroll
(press option 2, then sub-option 4)
6am-12am PT

You can also contact payroll at, through Tech Support Chat on our website, or myEP.


To change your address with payroll, view your pay history, compare paychecks, and more, log in to myEP. If you have not logged in to myEP before, you can access using the same email and password you use to log in to your Central Casting online profile.

Direct deposit

If you would like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting and Entertainment Partners provide combined casting and payroll services.

For more information and step-by-step instructions, visit our Direct Deposit page.

How soon after I work can I expect my paycheck?

Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP.

Can I pick up my paycheck?

No. At this time, we do not have the resources for checks to be picked up. Paychecks are handled in a security area with 24-hour surveillance and delivered by our bonded driver to the post office directly. Paymasters do not have access to your paychecks.

How long does it take for me to receive my check after it’s mailed?

The checks are sent first class mail. While you will receive most checks within 2-3 business days after they are mailed, there are times when it could take longer through the federal mail system, particularly during holiday periods.

Why do I sometimes receive my paychecks out of work date order?

Checks are not mailed out in order of work date. Before we can cut a check, the production reviews and completes the voucher, and production companies vary on how often they process and send in the vouchers.

What do I do if I think a check is missing?

To inquire about a missing check, please contact payroll at 855.500.2055. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.

To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.

Do I need to write my Social Security number on my voucher each time I work?

Yes, there are many people we payroll with the same or similar names. You will need to put your Social Security number on each voucher so we can correctly identify who we should pay. Your voucher will either be delayed or not processed if we are unable to identify who worked.

What is the best way to contact the payroll department?

For payroll inquiries, please call 855.500.2055 and select option 2, then sub-option 4 when prompted. Representatives are available Monday-Friday, 6am-12am PT. Peak call times are between 3-5pm PT, we recommend calling outside of this window for assistance.

Payroll and casting are handled separately. Our Casting Directors do not have access to your pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project you worked on, the date you worked, and your voucher information.

How do I sign up with myEP?

To create an account, please go to and log in using the same email address and password you use to log in to your Central Casting online profile.

Once you have logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check, or gross pay information.

Now that your payment profile is linked, you will be able to change your address, view your pay history, and compare paychecks. Be sure to review your contact information to make sure everything is current.

How do I change my address with payroll?

To change your address with payroll, please log in to myEP. You can access myEP by using the same email address and password you use to log in to your Central Casting online profile.

How do I place a stop payment on a check?

You can email or mail a stop payment request by filling out a Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.

How long does it take to reissue a check after I request a stop payment?

Five business days for current year checks, longer if the check was cut in a prior year. We are unable to reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.

How do I request a work history?

You can access your pay history by signing up or logging in to your myEP account. If you need records to join SAG-AFTRA, please call 818.955.6313.

How do I update my W-4?

To update your W-4 and State Employee’s Withholding Allowance Certificate, select the relevant form from the links below, fill out and follow the directions on the form, then email to the payroll department at Please note: if claiming exempt, a new W-4 is needed each year.

How do I get my W-2?

To access your W-2, visit EP’s W-2 page.

How can I submit an inquiry or correction to my tax form?

To submit an inquiry or correction to your tax form, please fill out and sign our inquires and corrections form.

How can I verify my employment with Central Casting?

For employment verification, call 818.955.6313. This is an Entertainment Partners line; they will be able to provide employment verification.

Technical Support

Central Casting’s technical support team is available 6am-12am PT to help with your online profile, email updates, required training questions (Los Angeles and New York only), and more.

You can contact tech support through Tech Support Chat at the bottom right of this page or email

Please note: technical support and casting are separate. If you need to cancel, are going to be late, or have questions about your booking, you must contact your Central Casting office.

What happens if I submit a question to the chat outside of tech support hours?

All after hours chats are sent to the technical support team. Our staff will review your query and will get back to you.

Can tech support help me cancel a booking?

No, technical support is available to help with issues related to your online profile, required training (Los Angeles and New York only), and other non-casting related questions. To cancel a booking, change or first avail status, and update your availability, you must call your Central Casting office.

Can technical support help me get a reservation for Talent Onboarding?

No, reservations for Talent Onboarding can only be made on your location’s reservation calendar, which you can find by visiting your location’s Sign Up page. You can contact technical support if you experience issues with the online application portion of the onboarding process.

If I’m using the chat on behalf of my minor, which email address should I enter in the form?

Our technical support staff uses the email you provide to look up your profile. If chatting on behalf of your minor, please use the email address associated with their online profile.

How do I reset my password?

On the sign-in screen, click the Forgot Password? link. Next, click Send Request. A password reset email with a link will be sent to the email associated with your Central Casting profile. Click the link and follow the prompts to create a new password. Password strength requirements will be displayed onscreen.

Note: Your reset link expires after one hour. Repeat the above steps if you do not reset your password within that time limit.

What do I do if I do not receive a password reset email?

  1. The email was possibly routed to your spam or other specialty folders. Check there first.
  2. Confirm that you are entering your email address correctly. Even minor typos can prevent the system from recognizing it.
  3. Double-check that you have already set up a Central Casting profile. The system must recognize your email address to send the password reset email.

Why does my password keep expiring?

Central Casting’s Password Expiration Policy dictates that passwords expire within 90 days. You will be prompted to change your password when you first sign in after your password expires. Central Casting is dedicated to the security and protection of the data it maintains, including individual payroll and studio data. To keep Central Casting’s commitment to aligning with industry best practices, Central Casting requires customary password changes to decrease the risks introduced by lost, old, or stolen passwords.

How do I update my expired password?

  1. From the sign-in screen, enter your current username and password.
  2. You are brought to the Change Password screen instead of signing in.
  3. Enter your current password in the Current Password field.
  4. Enter a new password in the New Password field. Password requirements display. The password also cannot match your last 18 passwords.
  5. Re-enter your new password in the Confirm Password field.
  6. Click Change Password to complete and sign in.
  7. You are all set. You will not need to change your password anywhere else. Your EP Account lets you use the same username and password for all products, including your Central Casting profile and myEP.

My password expired, and I need to enter my current password to reset it. What do I do if I don’t know my current password?

Go back to the first sign-in screen (where you enter your email) and click the Forgot Password? link. Follow the prompts to change your password.

How do I contact technical support?

The best ways to contact tech support are through Tech Support Chat at the bottom right of this page or email Tech support can also be reached at 855.500.2055.