how to get work

Is your minor already registered with Central Casting Louisiana? Bookmark this page for everything you need to know to get them on set.


1.

Check your messages

Casting Directors will either email or text to check your minor’s availability and ask follow up questions. You can also directly respond to these messages through the inbox in your minor’s online profile.

Be sure to fill out the availability calendar in their profile, which Casting Directors will use when considering them for roles.

You can also check our Jobs page for roles they fit.


2.

If you are available

Reply to the message as soon as possible and be sure to answer all relevant questions.

If submitting via the Jobs page, email the address provided on the job posting. Don’t forget to attach requested photos or other materials.


3.

If your minor gets the job

The Casting Director will send you a details message with your minor’s booking information. Any call time changes will be sent to you via our messaging platform. Be sure to check for call time changes before you go to bed, when you wake up, and before you leave for set to ensure you and your minor arrive to set on time.

If your production is using SmartVoucher, be sure to approve your minor’s voucher before leaving set so you can raise any queries with production.


Notices

Update sizes in your online profile

  • Has it been a while since you updated your sizes? Have you not yet populated sizes in your online profile? Casting Directors often use these measurements when booking their shows. If you don’t have your sizes or have inaccurate measurements in your profile, you may be missing out on job opportunities. Learn more.

Central Casting’s new text message number – it’s shorter and always the same!

  • Text messages from Central Casting will be sent from a new number. It’s shorter – only 5 digits, and it’s always the same 5-digit number. You can be assured that all messages you receive from this number are from us here at Central Casting. We know some of our Background Actors had some difficulty receiving text messages, this new number will help ensure all messages are delivered.

    To respond to availability inquiries, you still must click the provided link or log in to your online profile. And of course if you’re going to be late or need to cancel, you must call your Central Casting office. This new text number does not accept replies.

COVID-19 booster requirement effective March 15, 2022

  • Updates to the Return to Work Agreement regarding productions with a mandatory vaccination policy for Zone A. For details, see the Return to Work Agreement page.

Update to online profile regarding vaccination status

  • In your online profile, you now have the option to specify if you are fully vaccinated against COVID-19 or are seeking religious/medical exemption. Log in to your profile, open the “Key Information” tab, and scroll to the “COVID-19 vaccination question” to update. You can learn more on our Return to Work Agreement page.

Direct Deposit for Background Actors

  • Central Casting is excited to announce a direct deposit payment option for Background Actors! If you’d like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting provides casting services and Entertainment Partners handles payroll. Learn More.

Introducing SmartVoucher

  • Central Casting is excited to announce SmartVoucher, our new digital voucher platform. In order to use SmartVoucher, you will need to claim your online profile if you haven’t already. You can find more information on SmartVoucher on the Talent page. Learn more.

Tech support chat

  • Our tech support chat is now available between 6am-6pm PT for technical help with your online profile, email updates, required training questions (Los Angeles and New York only), and more. Note: technical support and casting are separate. If you need to cancel, are going to be late, have questions about your booking, or other casting related inquiries, you must contact your Central Casting office.

Central Casting Policies and Arbitration Agreement

  • All talent signed up with Central Casting are required to comply with Central Casting’s policies which includes a mandatory arbitration agreement. If you choose to continue your employment/casting relationship with Central Casting, your consent to the arbitration agreement is deemed automatic and no action is needed from you, and you may continue to submit for work like you normally do. You are not required to review the arbitration agreement, but if you choose to read it, it is available in our Forms and Policies section. Refusal to comply with Central Casting’s arbitration agreement and policies will mean you are ineligible to work on Central Casting jobs.

Check out our Articles section

  • Articles are available now. Each article has a quick poll. Be sure to cast your votes. Keep checking back as we continue to post regular new content.
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Want to work on the last episode of Your Honor Season 2? Sign up with Central Casting Louisiana!

Make a reservation now to attend Talent Onboarding at our New Orleans office so you can work on Your Honor and many other productions: www.centralcasting.com/nola/sign-up/
... See MoreSee Less

LAST CHANCE to Work on YOUR HONOR Season 2, starring Bryan Cranston, as background (movie extras)!

Filming for the last episode in New Orleans will be in December, and our casting team will be looking through our database for ALL TYPES to portray a variety of background roles.
Filming Rate $140/12. Don’t miss out!

Not a part of our database yet?
SIGN UP for an Onboarding Session ASAP!

For ADULTS 18+:
www.centralcasting.com/nola/sign-up/

For MINORS (15days to 17 years old):
www.centralcasting.com/nola/kids/sign-up/

After attending your onboarding session, our casting directors will be able to view your profile, and, you fit the look the production is going for, submit you for any featured or picture picked roles on this AND future productions. There are absolutely NO FEES to sign up with us.

PLEASE NOTE: The Calendar will only show what’s available for the next three days. Please keep checking back for openings.

DON'T GET TURNED AWAY!
Reservations are required and you must bring required Form I-9 documentation to our office. Those without required documentation will be turned away without exception!

#YourHonor #casting #backgroundactor #tvshow #Louisiana #neworleans #movieextras
... See MoreSee Less

LAST CHANCE to Work on YOUR HONOR Season 2, starring Bryan Cranston, as background (movie extras)!

Filming for the last episode in New Orleans will be in December, and our casting team will be looking through our database for ALL TYPES to portray a variety of background roles. 
Filming Rate $140/12. Don’t miss out! 

Not a part of our database yet? 
SIGN UP for an Onboarding Session ASAP!

For ADULTS 18+: 
https://www.centralcasting.com/nola/sign-up/

For MINORS (15days to 17 years old):
https://www.centralcasting.com/nola/kids/sign-up/

After attending your onboarding session, our casting directors will be able to view your profile, and, you fit the look the production is going for, submit you for any featured or picture picked roles on this AND future productions. There are absolutely NO FEES to sign up with us. 

PLEASE NOTE: The Calendar will only show what’s available for the next three days. Please keep checking back for openings.

DONT GET TURNED AWAY!
Reservations are required and you must bring required Form I-9 documentation to our office.  Those without required documentation will be turned away without exception!

#YourHonor #casting #backgroundactor #tvshow #Louisiana #neworleans #movieextras

One of the best things you can do to be a successful Background Actor with Central Casting is keep your accurate measurements up-to-date in your online profile.

If you haven’t updated your sizes in a while or if you never added them, we recommend logging in to your profile to update. If you don’t have your sizes or have inaccurate measurements in your profile, you may be missing out on job opportunities.

Read through our article to learn more about why sizes are important, how to take your measurements, and how to update your profile: www.centralcasting.com/why-updating-sizes-essential-for-background-actors/
... See MoreSee Less

One of the best things you can do to be a successful Background Actor with Central Casting is keep your accurate measurements up-to-date in your online profile. 

If you haven’t updated your sizes in a while or if you never added them, we recommend logging in to your profile to update. If you don’t have your sizes or have inaccurate measurements in your profile, you may be missing out on job opportunities. 

Read through our article to learn more about why sizes are important, how to take your measurements, and how to update your profile: https://www.centralcasting.com/why-updating-sizes-essential-for-background-actors/

Do you have children or friends with children interested in background work? Central Casting Louisiana is holding a special Minors Talent Onboarding event on Monday, November 21, 2022.

Looking for babies (must be at least 15 days old), children, and teenagers (up to 17 years old) to work on movies and TV shows.

Make a reservation to bring your minor and their required Form I-9 documentation to our office. (Those without required documentation will be turned away without exception.)

Reservation are required. Learn more and reserve now at:
www.centralcasting.com/nolakids/
... See MoreSee Less

Do you have children or friends with children interested in background work? Central Casting Louisiana is holding a special Minors Talent Onboarding event on Monday, November 21, 2022.

Looking for babies (must be at least 15 days old), children, and teenagers (up to 17 years old) to work on movies and TV shows.

Make a reservation to bring your minor and their required Form I-9 documentation to our office. (Those without required documentation will be turned away without exception.)

Reservation are required. Learn more and reserve now at:
https://www.centralcasting.com/nolakids/
2 months ago

Is FALL BREAK coming up for your kids?
Sign them up for PAID movie extra opportunities with Central Casting!

No experience required and there are no fees to sign up with us.

For MINORS 17 and younger, please make a request here: www.centralcasting.com/nola/kids/sign-up/

Adults 18+, you can sign up too!
ADULTS: www.centralcasting.com/nola/sign-up/

Once onboarded, our talent get to enjoy benefits including:
- First choice casting for upcoming productions
- An official Central Casting headshot and full body shot
- Eligibility to attend Central Casting exclusive events such as Visiting and Central Casting University classes
- Neither you or production staff will need to fill out time consuming daily hiring paperwork on set
- Casting Directors and production staff on set prefer Background Actors who are already onboarded with Central Casting as they already have the required compliance paperwork in place.

REQUIRED DOCUMENTS:
DON'T FORGET anyone seeking employment with Central Casting must present unexpired documents for the Department of Homeland Security's Form I-9. Here are the documents we can accept for the I-9: www.centralcasting.com/i-9-documentation

For the purpose of E-Verify, all List B identification documents must contain a nondetachable photo, EVEN FOR MINORS under 17 years of age.

If you already onboarded with us at our office or an open call, make sure that your online profile is updated by logging in at www.centralcasting.com/nola

Having trouble logging in or navigating your profile? Call or email our tech support team: helpme@centralcasting.com, 855.500.2055. There's also a chat box on our website.
... See MoreSee Less

Is FALL BREAK coming up for your kids?
Sign them up for PAID movie extra opportunities with Central Casting!

No experience required and there are no fees to sign up with us. 

For MINORS 17 and younger, please make a request here: https://www.centralcasting.com/nola/kids/sign-up/

Adults 18+, you can sign up too!
ADULTS: https://www.centralcasting.com/nola/sign-up/

Once onboarded, our talent get to enjoy benefits including:
- First choice casting for upcoming productions 
- An official Central Casting headshot and full body shot 
- Eligibility to attend Central Casting exclusive events such as Visiting and Central Casting University classes 
- Neither you or production staff will need to fill out time consuming daily hiring paperwork on set 
- Casting Directors and production staff on set prefer Background Actors who are already onboarded with Central Casting as they already have the required compliance paperwork in place.

REQUIRED DOCUMENTS:
DONT FORGET anyone seeking employment with Central Casting must present unexpired documents for the Department of Homeland Securitys Form I-9. Here are the documents we can accept for the I-9: https://www.centralcasting.com/i-9-documentation

For the purpose of E-Verify, all List B identification documents must contain a nondetachable photo, EVEN FOR MINORS under 17 years of age.

If you already onboarded with us at our office or an open call, make sure that your online profile is updated by logging in at www.centralcasting.com/nola 

Having trouble logging in or navigating your profile? Call or email our tech support team: helpme@centralcasting.com, 855.500.2055. Theres also a chat box on our website.
2 months ago

Sign up with Central Casting for PAID background (movie extra) work in Louisiana!

Currently #casting background for Season 2 of Showtime's dramatic #neworleans series YOUR HONOR, starring Bryan Cranston!

Looking for anyone 18+ that can portray people with that New Orleans flair.

Various roles include wealthy patrons, pedestrians, neighbors, business professionals, and down and out types.

Filming Rate is $140/12
$50 for COVID testing

Sign up with Central Casting by making a reservation for Talent Onboarding:

Adults 18+
www.centralcasting.com/nola/sign-up/

Make sure to come to Talent Onboarding dressed in your personal style, as this series is looking for authentic New Orleans looks.

DON'T FORGET anyone seeking employment with Central Casting must present unexpired documents for the Department of Homeland Security's Form I-9. Here are the documents we can accept for the I-9: www.centralcasting.com/i-9-documentation

For the purpose of E-Verify, all List B identification documents must contain a nondetachable photo, even for minors under 17 years of age.

If you already onboarded with us at our office or an open call, make sure that your online profile is updated by logging in at www.centralcasting.com/nola

Having trouble logging in or navigating your profile? Call or email our tech support team: helpme@centralcasting.com, 855.500.2055. There's also a chat box on our website.

We are still onboarding MINORS for future productions. If you are wishing to onboard a minor 17 and under for background work, please request a reservation here: www.centralcasting.com/nola/kids/sign-up/

#YOURHONOR #background #acting #louisiana #neworleans
... See MoreSee Less

Sign up with Central Casting for PAID background (movie extra) work in Louisiana!

Currently #casting background for Season 2 of Showtimes dramatic #NewOrleans series YOUR HONOR, starring Bryan Cranston! 

Looking for anyone 18+ that can portray people with that New Orleans flair.

Various roles include wealthy patrons, pedestrians, neighbors, business professionals, and down and out types. 

Filming Rate is $140/12 
$50 for COVID testing

Sign up with Central Casting by making a reservation for Talent Onboarding:

Adults 18+ 
https://www.centralcasting.com/nola/sign-up/

Make sure to come to Talent Onboarding dressed in your personal style, as this series is looking for authentic New Orleans looks. 

DONT FORGET anyone seeking employment with Central Casting must present unexpired documents for the Department of Homeland Securitys Form I-9. Here are the documents we can accept for the I-9: https://www.centralcasting.com/i-9-documentation

For the purpose of E-Verify, all List B identification documents must contain a nondetachable photo, even for minors under 17 years of age.

If you already onboarded with us at our office or an open call, make sure that your online profile is updated by logging in at www.centralcasting.com/nola 

Having trouble logging in or navigating your profile? Call or email our tech support team: helpme@centralcasting.com, 855.500.2055. Theres also a chat box on our website. 

We are still onboarding MINORS for future productions. If you are wishing to onboard a minor 17 and under for background work, please request a reservation here: https://www.centralcasting.com/nola/kids/sign-up/

#YourHonor #background #acting #louisiana #neworleans
2 months ago

Be part of Showtime's dramatic New Orleans thriller YOUR HONOR Season 2, starring Bryan Cranston!
youtu.be/Z8vP9Nb-mYA

Now #casting #background #movieextras for another episode.
Filming Rate: $140/12

SIGN UP with us for background work!
For New Hire Adults 18 and up: www.centralcasting.com/nola/sign-up/

Make sure to come to your New Hire Onboarding appointment dressed in your personal style, as this series is looking for authentic New Orleans looks.

DON'T FORGET anyone seeking employment with Central Casting must present unexpired documents for the Department of Homeland Security's I-9 form. Here are the documents we can accept for the I-9: www.uscis.gov/i-9-central/form-i-9-acceptable-documents

For the purpose of E-Verify, all List B identification documents must contain a nondetachable photo, even for minors under 17 years of age.

#YOURHONOR #background #acting #louisiana #neworleans
... See MoreSee Less

Video image
3 months ago

Sign up for a TUESDAY ONLY, OPEN Onboarding Session!
Perfect for anyone worried about being late for their appointment due to traffic or a crazy schedule.

Choose a timeframe for an onboarding session by clicking the following calendar link:
ADULTS 18 and up: www.centralcasting.com/nola/onboarding-reserve-open/

If choosing the Tuesday Morning Session, you can show up between 8:30am - 12pm

If choosing the Tuesday Afternoon Session, you can show up between 1:30pm - 4:30pm

PLEASE make sure to CONFIRM your timeframe via the appointment calendar, as it adds your name to the security guard's list of visitors.

There are NO FEES to sign up with us. Onboarding with us for #background #movieextra work is FREE!

During Onboarding, we'll take your official Central Casting headshot AND you'll fill out your New Hire packet. Because we keep your forms on file, this means less time spent checking in on every set, filling out time-consuming paperwork!

Onboarding takes approximately 30 minutes to complete your paperwork and take your headshot.

DOCUMENTS needed for Onboarding. PLEASE READ!
Because Central Casting is an E-Verify participant, you must present photo identification and work authorization documents from the Department of Homeland Security’s List of Acceptable Documents, which can be found at the following link: www.uscis.gov/i-9-central/acceptable-documents
Remember: These documents must be original and unexpired. We do not take copies, receipts, or photos of your documents.

If you are a minor wishing to Onboard on Tuesday, please make a request at www.centralcasting.com/nola/kids/sign-up/
PLEASE NOTE: MINORS must also present photo identification and work authorization documents for the I-9 form. Any List B document MUST contain a nondetachable photo, meaning the picture cannot be glued, taped, stapled, or laminated on the document. The photo must be contained within the document.
#backgroundactor #Actor #movieextras #movies #tvshow #louisiana #neworleans #entertainment #film #production
... See MoreSee Less

Sign up for a TUESDAY ONLY, OPEN Onboarding Session!
Perfect for anyone worried about being late for their appointment due to traffic or a crazy schedule.

Choose a timeframe for an onboarding session by clicking the following calendar link: 
ADULTS 18 and up: https://www.centralcasting.com/nola/onboarding-reserve-open/

If choosing the Tuesday Morning Session, you can show up between 8:30am - 12pm

If choosing the Tuesday Afternoon Session, you can show up between 1:30pm - 4:30pm

PLEASE make sure to CONFIRM your timeframe via the appointment calendar, as it adds your name to the security guards list of visitors. 

There are NO FEES to sign up with us. Onboarding with us for #background #movieextra work is FREE!

During Onboarding, well take your official Central Casting headshot AND youll fill out your New Hire packet. Because we keep your forms on file, this means less time spent checking in on every set, filling out time-consuming paperwork!

Onboarding takes approximately 30 minutes to complete your paperwork and take your headshot.

DOCUMENTS needed for Onboarding. PLEASE READ!
Because Central Casting is an E-Verify participant, you must present photo identification and work authorization documents from the Department of Homeland Security’s List of Acceptable Documents, which can be found at the following link:  http://www.uscis.gov/i-9-central/acceptable-documents 
Remember: These documents must be original and unexpired. We do not take copies, receipts, or photos of your documents. 

If you are a minor wishing to Onboard on Tuesday, please make a request at https://www.centralcasting.com/nola/kids/sign-up/
PLEASE NOTE: MINORS must also present photo identification and work authorization documents for the I-9 form. Any List B document MUST contain a nondetachable photo, meaning the picture cannot be glued, taped, stapled, or laminated on the document. The photo must be contained within the document.  
#backgroundactor #Actor #movieextras #movies #tvshow #louisiana #neworleans #entertainment #film #production
3 months ago

Exciting news. Text messages from Central Casting will now be sent from a new number: 43164. It’s shorter – only 5 digits, and it’s always the same 5-digit number. You can be assured that all messages you receive from this number are from us here at Central Casting. We know some of our Background Actors had some difficulty receiving text messages, this new number will help ensure all messages are delivered.

To respond to availability inquiries, you still must click the provided link or log in to your online profile. And of course if you’re going to be late or need to cancel, you must call your Central Casting office. This new text number does not accept replies.
... See MoreSee Less

Exciting news. Text messages from Central Casting will now be sent from a new number: 43164. It’s shorter – only 5 digits, and it’s always the same 5-digit number. You can be assured that all messages you receive from this number are from us here at Central Casting. We know some of our Background Actors had some difficulty receiving text messages, this new number will help ensure all messages are delivered.

To respond to availability inquiries, you still must click the provided link or log in to your online profile. And of course if you’re going to be late or need to cancel, you must call your Central Casting office. This new text number does not accept replies.
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Profile Management

When you register your minor with Central Casting, you create an online profile where you can manage their availability, update their photos and contact information, and respond to job inquiries in our online self-service platform. Our Casting Directors use your child’s online profile to consider them for roles.

If you previously registered your minor with Central Casting before the launch of our online self-service platform, a profile has already been created for them. To access your child’s information, please claim their profile using the email address they have on file with Central Casting.

Profile Management FAQs

For technical support, please contact 855.500.2055, helpme@centralcasting.com, or tech support chat.

Frequently Asked Questions

Being Booked

Casting Directors use multiple tools to book Background Actors, including seeking submissions on our Jobs page and sending availability messages through our messaging platform.

Your child is booked when you accept an offer for work and receive their booking details. Please write this information down so you’re prepared when you head to set.

For more information on how to find work, read through our article Help Your Child Actor Get Booked as Background.

FAQs

  • What do I do if we’re going to be late or I need to cancel my minor’s booking?

    Call 504.684.2550. If you cancel, we ask that you give us enough notice to replace your child.


  • Is there a guarantee of work?

    No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background work, Central Casting can never offer full-time employment to any of the talent, child or teen actors (i.e., your minor) it employs.


  • What does “checking your availability” mean?

    “Checking your availability” means that a Casting Director is preparing the look for a show for a future date and is checking if your minor is available to work that day. When Central Casting checks their availability, we are not offering or guaranteeing work, we are only asking if they can work without time restrictions on a specific date or date range. “Without time restrictions” means that there are no possible conflicts that would prevent your child from working that day. When preparing for and booking their shows, Casting Directors may not know call times until they get additional information from production and those call times often change through the night and early morning. That’s why you and your minor need to have all day availability when responding as avail to these messages.


  • What does “first avail” mean?

    “First avail” means that you have confirmed your child’s availability, but the Casting Director cannot book them right away. Your minor is not booked unless you accept an offer for work and receive their details. So when they are on first avail, they are not officially booked and are still able to look for other work. If your minor is offered another job or put on first avail for another job, please call the initial Casting Director they are on first avail for before accepting the offer; the first avail show may choose to hire them first. Also, if your minor’s availability changes while on first avail, please call our office as soon as possible to let us know they are no longer available to work.


  • How do I get my child’s details?

    The Casting Director will give you your minor’s booking information, which usually comes as a details message. In some cases, you may receive details over the phone. Be sure to write down the project name, call time, call location, your role, the name of the Casting Director who booked your minor, and any other information you’re given.


  • What happens if I miss a call from Central Casting?

    Always check your voicemail. Do not call back until you have checked your voicemail to ensure the Casting Director did not leave specific instructions. If no message was left, wait and see if you receive a call back. If you do not receive a call back, assume your child is no longer needed.


  • Where can I find the dates my minor has been booked for?

    In the “My Schedule” page of your minor’s online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.


  • What is a rush call?

    Rush calls are for immediate same-day work. This is usually to replace a “no show.” When you respond to a rush call, you and your minor may be required to get to the set location within an hour or less after being booked.


  • Why has my minor not been contacted for work in a while?

    Our Casting Directors book Background Actors based on the needs of production. Be sure to fill out your child’s profile thoroughly and accurately so Casting Directors know the types of roles they can portray. You can also check our Jobs page for work opportunities.


  • What can I do to help my minor get booked?

    Through our online self-service platform, you can now edit your minor’s online profile and receive job inquiries from Casting Directors. Here are some tips to ensure you’re putting your child in the best position to be booked.

    1. To get booked by Central Casting, you must first claim your minor’s online profile. To claim, select the log in button in our website menu, then choose the claim profile option. Once claimed, you will be able to log in and get jobs through our online self-service platform.
    2. Casting Directors use the information in your child’s profile, like hair color, eye color, sizes, etc., when booking their shows. By filling out their profile completely and accurately, your minor will show up in more searches for roles they fit.
    3. Upload photos of your child in different looks and wardrobe. Casting Directors use these photos to make sure your minor’s look fits the role.
    4. Manage your child’s availability calendar. Keeping their availability up to date lets Casting Directors know when to contact you for work and helps ensure they don’t become double booked.
    5. Reply to emails and texts promptly. You will receive availability messages, job inquiries, and other communications from Central Casting via email. Be sure to enable alerts so you never miss a job opportunity. Also, add DoNot-Reply@centralcasting.com to your safe sender list, so emails don’t get lost in junk or other folders. Casting Directors may also reach out via text message and you can also view all communications in the messages folder of your minor’s online profile.

Messaging

When a Casting Director contacts you about work for your minor, you will often receive an alert in their profile and an email through our online self-service platform. We recommend setting up email alerts so you never miss a message from Central Casting. To learn how to set up email alerts on your device, read these instructions.

To learn more about check avail, first avail, and other booking terminology, see our article First Avail: Everything You Need to Know.

Being booked on mandatory vaccination productions. Opens in a new window.(click image for more information)

  • How do I submit my minor for work?

    Casting Directors will contact you directly when your child fits the look or requirements for a role. Be sure to completely fill out their online profile and add additional photos in different looks so Casting Directors can consider them for a variety of roles.


  • How do I know the message came from Central Casting?

    Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via your online profile. SMS text messages will always come from the same 5-digit number and will always include a link to reply via our casting platform. These inquiries will also appear in your online profile.

    Emails from Central Casting will include your name, a message from the casting director, and a link to our online self-service platform.

  • What happens after I respond to a message?

    Our Casting Directors will review their responses then reach out if they intend to book your child. If they are not selected, you may not hear from anyone. Remember, your minor is booked when you accept an offer for work and receive details.


  • What does the phrase “without time restrictions” mean?

    When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if your child cannot work between 3-4pm, they are not available without time restrictions.


  • I didn’t see the message until later. Can I still respond?

    Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to job inquiries on time.


  • Can I respond to multiple avail messages?

    Yes, you are responsible for letting Central Casting know when your minor is available to work. Once booked, you are also responsible for them not becoming double booked. If your child is on first avail, please let that Casting Director know before accepting another offer.


  • How do I know you received my response?

    After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.


  • Why am I unable to reply to an availability message?

    Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.


  • Where can I find my responses to messages I’ve received?

    In the “My Schedule” page of your online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.

    Screenshot of the My Schedule section of the Casting Platform.(click image for more information)


  • What if I don’t hear back from a Casting Director?

    If you don’t hear back with an offer for work and details, your minor is not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.


  • What are my child’s booking details?

    Once you have accepted an offer for work, the Casting Director will let you know how to access your minor’s details, which usually comes as a details message. In some cases, you may receive details over the phone. Be sure to write down the project name, call time, call location, your role, the name of the Casting Director who booked your minor, and any other information you’re given.


  • If I receive a message, does that mean my child is officially booked?

    You are not booked unless you accept an offer for work and receive details.


  • What if I respond to a message then never hear back from the Casting Director?

    Thank you for replying. Your response lets the Casting Director know your child is interested and available to work, but does not guarantee they will be booked. Depending on the casting volume, you may not hear back.


  • Can I reply directly to a text message?

    No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.


  • Can I call the number I received the text message from?

    No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. Please call our main line at 404.920.8011.


  • Why was there a link in my message?

    While you may receive an email or text message, all communication with Casting Directors happens through our online self-service platform. Each communication will include a link to your minor’s online profile where you can reply to the message.


  • Can I get messages in a language other than English?

    No, the messages are only in English.


  • I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?

    Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.


  • Can I change my response?

    If your minor’s availability has changed after responding to a message, please call our office at 404.920.8011.


  • I’m not registered with Central Casting. Why am I getting these messages?

    We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.


  • Can I opt out of SMS messaging?

    As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which your child would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.


  • How do I set up email alerts on an iPhone?

    Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.

    1. Open an email from Central Casting
    2. Tap on Central Casting in the “from” field at the top of the page
    3. Select “add to VIP” below Central Casting’s contact information

On Set

Once your minor has booked a job, you are ready to get on set!

It’s important to show up on time and camera ready. When you and your minor arrive, check in with your contact and get their voucher.

Your time on set will vary, but a typical day lasts up to 12 hours. Your child is an important part of the production, please be professional and have a good attitude on set.

FAQs

SmartVoucher

SmartVoucher is Central Casting’s digital voucher platform. If you have not yet logged in to our online self-service platform, visit our Log In page to learn how to access your minor’s profile. You will need to log in to their online profile to access SmartVoucher if used on the production they are booked to work.

How to access your SmartVoucher. If you have not claimed your online profile, you will need to claim it order to access SmartVoucher. Visit centralcasting.com, click log in, then choose claim profile.(click image for more information on SmartVoucher)

Payroll

When your minor signs up with Central Casting, we become their employer and, in most cases, are responsible for paying them. You’ll know they are paid by us if their voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your child’s paycheck, contact our payroll department directly.

For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.

Contact payroll
855.500.2055
(press option 2, then sub-option 4)
6am-6pm PT

You can also contact payroll at helpme@centralcasting.com or through tech support chat on our website or myEP.

myEP

To change your minor’s address, view their pay history, compare paychecks, and more, log in or sign up with myEP. When signing up for the first time, please use the same email address your minor has on file with Central Casting. To learn more, visit Entertainment Partners’ myEP information page.

Direct deposit
If you would like your minor to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting and Entertainment Partners provide combined casting and payroll services. Learn more on our Direct Deposit page.

FAQs

  • How soon after my child works can I expect my paycheck?

    Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your minor’s pay history by logging in to myEP.


  • Can I pick up my paycheck?

    No. At this time, we do not have the resources for checks to be picked up. Paychecks are handled in a security area with 24-hour surveillance and delivered by our bonded driver to the post office directly. Paymasters do not have access to your paychecks.


  • How long does it take for me to receive my child’s check after it’s mailed?

    The checks are sent first class mail. While you will receive most checks within 2-3 business days after they are mailed, there are times when it could take longer through the federal mail system, particularly during holiday periods.


  • Why do I sometimes receive my minor’s paychecks out of work date order?

    Checks are not mailed out in order of work date. Before we can cut a check, the production reviews and completes the voucher, and production companies vary on how often they process and send in the vouchers.


  • What do I do if I think my minor’s check is missing?

    To inquire about a missing check, please contact payroll at 855.500.2055. Be sure to have the name of the project your minor worked on, the date they worked, and their voucher information. You can also check their pay history on myEP.

    To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.


  • Do I need to write my child’s Social Security number on their voucher each time they work?

    Yes, there are many people we payroll with the same or similar names. You will need to put their Social Security number on each voucher so we can correctly identify who we should pay. Your voucher will either be delayed or not processed if we are unable to identify who worked.


  • What is the best way to contact the payroll department?

    For payroll inquiries, please call 855.500.2055 and select option 2, then sub-option 4 when prompted. Representatives are available Monday-Friday, 6am-6pm PT. Peak call times are between 3-5pm PT, we recommend calling outside of this window for assistance.

    Payroll and casting are handled separately. Our Casting Directors do not have access to your minor’s pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project your child worked on, the date they worked, and their voucher information.


  • How do I sign my minor up with myEP?

    To create an account, please go to my.EP.com and sign up using the same email address they have on file with Central Casting.

    Once you have created and logged in to their account, you will need to link myEP to their EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter their Social Security number and verify their employment by providing net pay, check, or gross pay information.

    Now that their payment profile is linked, you will be able to change your minor’s address, view their pay history, and compare paychecks. Be sure to review their contact information to make sure everything is current.


  • How do I change my minor’s address with payroll?

    To change your child’s address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address your minor has on file with Central Casting.

    Don’t forget to also update their address with casting by logging in to their online profile.


  • How do I place a stop payment on a paycheck I never received?

    You can request a stop payment by filling out payroll’s Stop Pay/Reissue Request Form. Please follow the directions listed on the form for how to submit.


  • How long does it take to reissue a check after I request a stop payment?

    Five business days for current year checks, longer if the check was cut in a prior year. We are unable to reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.


  • How do I request a work history?

    You can access your minor’s pay history by signing up or logging in to their myEP account. If you need their records to join SAG-AFTRA, please call 818.955.6313. SAG-AFTRA will only accept faxes sent directly from our payroll department certified by our manager.


  • How do I update my minor’s W-4?

    To update your minor’s W-4 and State Employee’s Withholding Allowance Certificate, select the relevant form from the links below, fill out and follow the directions on the form, then email to the payroll department at CPInquiries@ep.com. Please note: if claiming exempt, a new W-4 is needed each year.

    W-4
    Louisiana L-4


  • How do I get my W-2?

    To access your W-2, visit EP’s W-2 page.


  • How can I submit an inquiry or correction to my minor’s tax form?

    To submit an inquiry or correction to your tax form, please fill out and sign our inquires and corrections form.


  • How can I verify my minor’s employment with Central Casting?

    For employment verification, call 818.955.6313. This is an Entertainment Partners line; they will be able to provide employment verification.

Updates

Once signed up with Central Casting, you can update your minor’s profile information and add additional photos by logging in to their online profile. By keeping your child’s information current, our Casting Directors can consider them for a variety of roles.

FAQs