You are booked to work when you accept an offer for work and receive details.
It’s important to write down all the information given to you by the Casting Director so you’re prepared when you get to set.
Be sure to read our article 3 Things to Know About Getting Cast for everything you need to know about NY casting opportunities.
What do I do if I’m going to be late or need to cancel my booking?
Call 646.205.8244 ext. 4. If you cancel, we ask that you give us enough notice to replace you. Note: You cannot cancel via text message. You must call our office.
Is there a guarantee of work?
No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background work, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.
What does “checking your avail” and “first avail” mean?
This means our NY casting team is prepping a scene for a future date and is checking if you are available. If you do confirm your availability, please mark your calendar to limit conflicts. You become “first avail” (first available) for that show. Typically in these situations, Casting Directors will not be able to book you until the production looks at your photo and approves the look. Productions will not usually release any booking information until late afternoon the day before the shoot.
If you are offered another job on the same day, we ask for you to give us the courtesy of the “first right of refusal.” Please call the office to let us know so we can inform our show. They may option to offer to hire you first. You are still able to be hired elsewhere if we are unable to confirm a booking for you.
How do I get my details?
The Casting Director will give you your booking information, often in the form of a Details Blog. You will use the show name and 4-digit passcode given to you to access your booking information.
What happens if I miss a call from Central Casting?
Please check your voicemail before calling Central Casting. If the Casting Director did not leave a message, wait to see if you hear back. If you do not receive a call back, assume you are no longer needed.
What is a rush call?
Rush calls are for immediate same-day work. When you respond to a rush call, you may be required to get to set as soon as possible.
Where can I view the New York Anti-Sexual Harassment in the Workplace Policy?
You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.
What’s Central Casting’s texting feature?
Our Casting Directors may reach out to you via SMS messaging. In addition to checking your availability, Casting Directors will send follow up messages and Details Blog information through text.
How do I know the text message came from Central Casting?
Every message from Central Casting will be personalized with your name (as it appears in our system), reference the name of the production, and all replies will appear in the same thread.
Why did I receive a text message from Central Casting?
Central Casting uses SMS messages to check avail, ask questions related to the job, and provide Details Blog information. The message format may look like this:
What happens after I respond to a text message?
Our Casting Directors will review the responses and then reach out to any Background Actor selected to be booked. If you are not selected, you may not hear from anyone. As always, you know you are booked when you accept an offer for work and receive details.
What does “without time restrictions” mean?
This means you are available to work the whole day, even if the location or time were to change. For example, if you know you are not available between 10-11am, you would answer: No.
I didn’t see the text until later, can I still respond?
Yes, always respond as soon as you are able.
Can I respond to multiple avail texts?
Yes, you are responsible for finding work and letting Central Casting know when you are available. Our Casting Directors work independently to meet the needs of their productions, so once you are booked, you are also responsible for not becoming double booked.
Should I reply to multiple requests?
Yes, please respond to every text message you receive. If a Casting Director books you, it is your responsibility to decline any other offers to ensure you don’t become double booked.
Did you get my reply?
When Central Casting receives your message, we send a confirmation text message. For example:
- “(Your Name), Your “YES” response has been received. Thank you. Remember, you are not booked unless you receive your details.”
- “(Your Name), Your “NO” response has been received. Thank you.”
- “(Your Name), Please respond only Yes or No.”
- “(Your Name), Thank you for your response. Unfortunately, we are no longer accepting submissions for this role.”
If you didn’t receive a confirmation response, please send your response again. Please note: the system is engineered to only accept a YES or NO response.
What if I don’t hear back?
If you don’t hear back from a Casting Director with an offer for work and booking details, you are not booked. Due to the volume of roles they are casting, please be patient as it may take a while for them to respond.
Can I change my answer?
To change your response, reply to the message with either a Yes or No response. If you receive multiple messages in the course of a conversation thread, you will only be able to change your response to the most recent message. Please note: after you have received your details and are booked, you must call the office to cancel. You cannot cancel via text message.
What are the booking details?
Depending on the production, booking details may or may not be communicated via SMS text message. If you are booked, the Casting Director will tell you how to get your full booking details. These instructions may include a Details Blog and Call Time Change Box.
Do I still have to call the Call Time Change Box?
Yes. You must check the Call Time Change Box for your call time changes.
If I receive a text message from a Casting Director, does that mean I’m booked?
You are not booked unless you accept an offer for work and receive details.
What if I respond to a text and never hear back?
Thank you for replying. Sending a “Yes” response tells the Casting Directors that you are interested and available to work, but does not guarantee that you will be booked. Depending on the casting volume, you may not hear back about that role.
What if I don’t get a confirmation message?
Please resend your response.
What phone number will Central Casting text me from?
We use a variety of numbers to reach you. Once you receive a message from a Casting Director about a specific role, all follow up questions and replies will appear in the same thread.
Can I call the phone number I received a text from?
Our SMS numbers are only designed to send outbound text messages and receive Yes or No responses.
Can I respond with something other than Yes or No?
The system is designed to only accept Yes or No responses. Your response will not go through if you send anything other than Yes or No.
What if I am only available for a part of the day?
Casting Directors often don’t receive call times until last minute, which is one reason we ask if you are available without time restrictions. If you are only available for part of the day, please reply No.
Why was there a link in my text message?
Some Casting Directors and productions may provide additional reference materials with a wardrobe blog or similar resource. Please review all materials provided so you are ready for work.
There’s a link in my text message that doesn’t work. What do I do?
If a URL isn’t working, write down the URL address and enter it directly into a web browser.
Why was my text split into multiple parts?
Not all cell carriers and service providers handle SMS messages in the same way. Some carriers, like Sprint, may split long messages. We cannot guarantee the split message will arrive in a predictable order.
Can I get text messages in a language other than English?
No, the messages are only in English.
I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?
Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1-800-866-2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.
I’m not registered with Central Casting. Why am I getting these texts?
We are sorry for the inconvenience. Most likely your mobile number was previously owned by someone registered with us, or provided to us inadvertently.
Can I opt out of SMS messaging?
As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please call Central Casting and request that your number no longer be used for text messaging.
Once you’ve been booked, you are ready to get on set!
Please show up to set on time and camera ready. Check in with your contact and get your voucher when you arrive.
Your time on set will vary, but a typical day can last up to 12 hours. You are an important part of the production, please be professional and have a good attitude on set.
When you register with Central Casting, we become your employer and, in most cases, are responsible for paying you. You’ll know you are paid by us if your voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your paycheck, contact our payroll department directly.
For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.
(select option #3 when prompted)
To change your address, view your pay history, compare paychecks, and more, log in or sign up with myEP. When signing up for the first time, please use the same email address you have on file with Central Casting. To learn more, watch the myEP video from Entertainment Partners.
How soon after I work can I expect my paycheck?
Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP.
Can I pick up my check?
We do not currently have the resources for checks to be picked up. Payroll is handled in a secure area with 24-hour surveillance and delivered directly to the post office by our bonded driver. Paymasters do not have access to your paychecks.
How long does it take to receive my check after it has been mailed?
Paychecks are sent first class mail. While you will receive most checks within 2-3 business days after they are sent out, it could take longer through the federal mail system, particularly during holiday periods.
Why do I sometimes receive my paychecks out of work date order?
Checks are processed as they come in from production. Production companies vary on how often they process and send in background vouchers.
What do I do if I think a check is missing?
To inquire about a missing check, please contact payroll at 800.562.2718. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.
To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.
Do I need to write my Social Security number on my voucher each time I work?
Yes. We payroll many people with the same or similar names. You will need to put your Social Security number (at least the last 4 digits) on each voucher so we can correctly identify who we should pay. Your voucher will not be processed or delayed if we are unable to identify who worked.
How do I contact the payroll department?
For payroll questions only, please call 800.562.2718 and select option #3 when prompted. Representatives are available Monday-Friday, 8am-5pm PT.
Payroll and casting are handled separately. Our Casting Directors do not have access to your pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project you worked on, the date you worked, and your voucher information.
How do I sign up with myEP?
To create an account, please go to my.EP.com and sign up using the same email address you have on file with Central Casting.
Once you have created and logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check, or gross pay information.
Now that your payment profile is linked, you will be able to change your address, view your pay history, and compare paychecks. Be sure to review your contact information to make sure everything is current.
How do I change my address with payroll?
To change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.
How do I place a stop payment on a paycheck I never received?
Please fill out our Stop Pay/Reissue Form and submit via the instructions provided on the form.
How long does it take to reissue a check after I request a stop payment?
Five business days for current year checks, but it may take longer for checks cut in a previous calendar year. We cannot reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.
Can I request a work history?
You can access your pay history by signing up or logging in to your myEP account. If you need records to join SAG-AFTRA, please call 818.955.6313. SAG-AFTRA will only accept faxes sent directly from our payroll department certified by our manager.
How do I get my W-2?
To access your W-2, visit EP’s W-2 page.
How can I submit an inquiry or correction to my tax form?
Please fill out and sign our inquires and corrections form.
How can I verify my employment with Central Casting?
For employment verification, call Entertainment Partners at 818.955.6313.
Re-Registration and Updates
We are closed for Re-Registration and Updates, New Registration Onboarding, and all other events due to COVID-19. Our notices have the most up-to-date information, please check them for updates.
Once registered with Central Casting, you can update your profile information and add additional photos by logging in to your online profile. By keeping your information current, our Casting Directors can consider you for a variety of roles.
Address changeTo change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.
To change your address with casting, please log in to your online profile.