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how to get work
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you need to help you get background acting jobs.
Check your messages
Casting Directors will either email or text to check your availability and ask follow up questions. You can also directly respond to these messages through the inbox in your online profile.
Be sure to fill out the availability calendar in your profile, which Casting Directors will use when considering you for roles.
You can also check our Jobs page for roles you fit.
If you are available
Reply to the message as soon as possible and be sure to answer all relevant questions.
If submitting via the Jobs page, email the address provided on the job posting. Don’t forget to attach requested photos or other materials.
If you get the job
When you’re booked, the Casting Director will tell you how to get your details and your call time changes. This will likely be in the form a Details Blog and a Call Time Change Box phone number. Be sure to write this information down for reference.
If your production is using SmartVoucher, be sure to approve your voucher before leaving set so you can raise any queries with production.
Notices
Now casting kids!
- Is your child on summer break or homeschooled with a flexible schedule? Many productions are in need of minor Background Actors, now is a great opportunity to get your kids on set by signing them up with Central Casting. Make a reservation for a Talent Onboarding session so we can book your child on popular movies and TV shows! Reserve Now.
Now hiring multiple positions
- Central Casting is looking for talented individuals to join our casting staff in our Los Angeles, New York, and Georgia offices. Learn more about our casting positions and other staff opportunities on our Careers page.
COVID-19 booster requirement effective March 15, 2022
- Updates to the Return to Work Agreement regarding productions with a mandatory vaccination policy for Zone A. For details, see the Return to Work Agreement page.
NY Whistleblower Protection
- For information about New York’s protections for workers who engage in whistleblower activity: Available here.
Text Messages From Central Casting
- We are aware that some of our text messages are being blocked by certain service providers and we are currently working to resolve the issue. Be sure to regularly check your email on file for messages from Casting Directors. All communications from Central Casting also appear in the inbox of your online profile.
Update to online profile regarding vaccination status
- In your online profile, you now have the option to specify if you are fully vaccinated against COVID-19 or are seeking religious/medical exemption. Log in to your profile, open the “Key Information” tab, and scroll to the “COVID-19 vaccination question” to update. You can learn more on our Return to Work Agreement page.
Direct Deposit for Background Actors
- Central Casting is excited to announce a direct deposit payment option for Background Actors! If you’d like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting provides casting services and Entertainment Partners handles payroll. Learn More.
Introducing SmartVoucher
- Central Casting is excited to announce SmartVoucher, our new digital voucher platform. In order to use SmartVoucher, you will need to claim your online profile if you haven’t already. You can find more information on SmartVoucher on the Talent page. Learn more.
Tech support chat
- Our tech support chat is now available between 6am-6pm PT for technical help with your online profile, email updates, required training questions (Los Angeles and New York only), and more. Note: technical support and casting are separate. If you need to cancel, are going to be late, have questions about your booking, or other casting related inquiries, you must contact your Central Casting office.
Sick and Safe Time Act
- We are making available to you the Notice of Employee Rights – New York City Earned Sick and Safe Time Act. Available here.
Central Casting Policies and Arbitration Agreement
- All talent signed up with Central Casting are required to comply with Central Casting’s policies which includes a mandatory arbitration agreement. If you choose to continue your employment/casting relationship with Central Casting, your consent to the arbitration agreement is deemed automatic and no action is needed from you, and you may continue to submit for work like you normally do. You are not required to review the arbitration agreement, but if you choose to read it, it is available in our Forms and Policies section. Refusal to comply with Central Casting’s arbitration agreement and policies will mean you are ineligible to work on Central Casting jobs.
Check out our Articles section
- Articles are available now. Each article has a quick poll. Be sure to cast your votes. Keep checking back as we continue to post regular new content.
EVER’S BLUEBERRY SEEKING NON-UNION TO PORTRAY COLLEGE STUDENTS!!
COVID TEST ON 7/5 (BRONX), FITTING ON 7/7(BRONX), RE-TEST ON 7/13(BRONX), WORK ON 7/15 (MANHATTAN)
NON-UNION ROLE, $30 TEST STIPEND + $41.25 FITTING + $165/10 WORK DAY
PLEASE EMAIL ANSWERS FOR THE QUESTIONS BELOW TO:
BLUEBERRYSUBMISSIONS@EP.COM WITH “STUDENT” AS THE SUBJECT LINE
**MUST BE REGISTERED WITH CENTRAL CASTING**
EVER’S BLUEBERRY SEEKING NON-UNION TO PORTRAY COLLEGE STUDENTS!!
COVID TEST ON 7/1 (BRONX), FITTING ON 7/5(BRONX), RE-TEST ON 7/13(BRONX), WORK ON 7/15 (MANHATTAN)
NON-UNION ROLE, $30 TEST STIPEND + $41.25 FITTING + $165/10 WORK DAY
PLEASE EMAIL ANSWERS FOR THE QUESTIONS BELOW TO:
BLUEBERRYSUBMISSIONS@EP.COM WITH “STUDENT” AS THE SUBJECT LINE
**MUST BE REGISTERED WITH CENTRAL CASTING**
TV SERIES - THE MISSING - SEEKING NON-UNION TO PORTRAY KIDS AT DAYCARE **Evacuation scene - AGES 5-9YRS (COVID TEST IN NYC 6/26 12-5pm) WORK DATE IS 6/28 ( & 6/29 POSSIBLY) PLEASE SUBMIT PHOTO AND INFO TO tmsubmissions@centralcasting.com WITH "KIDS NAME/ DAYCARE" SUBJECT LINE - INCLUDE ALL SIZES FOR CHILD, PHONE, UNION STATUS AND PHOTO IN EMAIL. INCLUDE NAME OF GUARDIAN AVAIL TEST AND WORK DATE. “This production requires all cast & crew in Zone A, including background actors ages 5 and above, to be vaccinated against COVID-19. In order for you to be considered for work, you MUST FALL INTO EITHER OF THE FOLLOWING CATEGORIES: (1) you are either (a) fully vaccinated with the COVID-19 vaccine AND received a “Booster” if you are eligible for a Booster according to CDC guidelines (click here to check if you are eligible for Booster) (Also: if you received the AstraZeneca and Novavax vaccines, then three doses of any combination of Pfizer, Moderna, Johnson & Johnson, AstraZeneca, or Novavax vaccines would deem you Boosted) or (b) fully vaccinated with the COVID-19 vaccine but not yet Booster-eligible; or (2) have a medical disability or sincerely-held religious belief that prevents vaccination.
If you meet either of the two categories above, please submit WITHOUT PROVIDING ANY ADDITIONAL INFORMATION AT THIS TIME. If you are selected, you will be given separate information on how to provide evidence to the production showing you fall within either of the two categories mentioned above. Any job offer will be conditioned on satisfactorily showing evidence of full vaccination or receiving an email confirmation from NBCUniversal Human Resources stating your accommodation request is approved. (Note: If you are selected, only Production will collect and verify your proof of disability/religious belief (if applicable to you), but both Central Casting and Production will each separately collect and verify your proof of vaccination.)
HARLEM SEASON 2 IS SEEKING A FEMALE DJ TO TEST ON FRIDAY 6.24 AND WORK MONDAY 6.27.
LOOKING FOR BG WITH SOME ACTUAL DJ EXPERIENCE. INTERIOR SHOOT. TESTING AND WORK WILL BE IN NYC.
PLEASE EMAIL A CURRENT PHOTO, WARDROBE SIZES, UNION STATUS, AND DJ EXPERIENCE TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "DJ 6.27" IN THE SUBJECT LINE.
SPECIAL ABILITY RATE $192/8, $100 TESTING STIPEND.
EVER’S BLUEBERRY SEEKING MINORS TO PORTRAY AFRICAN AMERICAN AND HISPANIC BOYS IN A 1969 JUVENILE DETENTION CENTER SCENE, AGES 11-17. COVID TEST ON FRIDAY 6/24 IN MANHATTAN(early evening) OR BRONX(morning), WORK IN STATEN ISLAND.
NON-UNION ROLE, $30 TEST STIPEND + $165/10 WORK DAY
PLEASE EMAIL ANSWERS FOR THE QUESTIONS BELOW TO:
BLUEBERRYSUBMISSIONS@EP.COM WITH “JUVIE MINOR” AS THE SUBJECT LINE
• Minor’s full name, date of birth, sizes (height, weight, t-shirt size, waist measurement, shoe size)
• Current photo(s) of the minor
• Parent/guardian’s name and contact info (please note – the parent who tests must be the same parent at the fitting/work dates)
• Note if you currently have a valid NYS child performer work permit, trust account, and what I9 documentation you would use.
TV SERIES CASTING BABIES TO PORTRAY YOUNG VERSION OF AFRICAN AMERICAN PRINCIPLE ACTOR - 3-6 MONTHS OLD (CURRENTLY ACCEPTING SUBMISSIONS FOR SINGLE BABIES AND TWINS.) COVID TEST IN MANHATTAN ON WED 6/29 OR THURS 6/30 - WORK DATE IS FRI 7/1 IN NEW JERSEY.
PLEASE EMAIL EVERYTHING LISTED BELOW TO alexcsubmissions@centralcasting.com WITH "BABY/Your Child's Name" AS THE SUBJECT LINE.
1. Parent/guardian name & phone number
2. Baby name
3. Recent candid photo of your baby. From this week. No hats, or sunglasses in the photo. Nothing that will obstruct seeing the baby.
4. DOB
6. Height, Weight, Clothing size
7. Does your child currently have a valid NYS minor's child performer permit?
8. Does your child already have a trust account set up?
9. What I-9 ID's would you use for your baby?
HARLEM SEASON 2 ARE SEEKING REAL DRAG QUEENS FOR A PRIDE PARADE SCENE TESTING ON MONDAY 6.20 and WORKING WEDNESDAY 6.22.
UNION ROLE. RATE IS $800/8 + $100 TESTING STIPEND.
PLEASE EMAIL A PHOTO IN YOUR WARDROBE TO JEFFREYWSUNMISSIONS@CENTRALCASTING.COM WTIH “DRAG QUEEN 6.22” IN THE SUBJECT LINE.
HARLEM SEASON 2 SEEKING NON-UNION MALES TO PORTRAY MUSCULAR PRIDE PARADE GOER IN ABSOLUTE PRIDE SHIRT. TESTING MONDAY 6.20 AND WORK WEDNESDAY 6.22.
$165/10, $30 testing stipend
PLEASE EMAIL A CURRENT PHOTO AND SIZES TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "MUSCULAR GUY PRIDE" IN THE SUBJECT LINE.
HARLEM SEASON 2 SEEKING BG TO PORTRAY PRIDE PARADE GOERS FOR TESTING ON MONDAY JUNE 20TH AND WORKING WEDNESDAY JUNE 22ND. EXTERIOR SHOOT IN MANHATTAN.
SAG RATE $182/8, $100 TESTING STIPEND
NON-UNION RATE $165/10, $30 TESTING STIPEND.
PLEASE EMAIL A CURRENT PHOTO AND SIZES TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "PRIDE PARADE" IN THE SUBJECT LINE.
IN THE EMAIL PLEASE LIST YOUR CURRENT SIZES, UNION STATUS, IF HAVE YOU ANY VISIBLE TATTOOS, AND IF YOUR COMFORTABLE WEARING SCANTILY CLAD WARDROBE.
SCATILY CLAD WARDROBE BUMP WILL BE DISCUSSED WITH YOU INDIVIDUALLY. NOT EVERYONE WILL BE REQUIRED TO WEAR THEM.
WARDROBE WILL HAVE OPTIONS BUT LOOKING FOR BG WHO HAVE THESE ITEMS. IF YOU HAVE PICS OF YOU IN THESE PLEASE SEND.
Hot pants
Shorts
Skirts
Rompers
Dresses
Cut out jumpsuits
*Most of the above in rainbow or bright colors
Tanks (neon, mesh, net..)
Bikini tops & bottoms
Swimwear
Pride flag accessories, socks, bandanas, head pieces, sunglasses, etc.
HARELM SEASON 2 IS SEEKING MEN TO PORTRAY PRIDE PARADE GOERS.
EXTERIOR SHOOT IN WEST VILLAGE AREA IN MANHATTAN. COVID TESTING ON MONDAY JUNE 20TH AND WORK ON WEDNESDAY JUNE 22ND.
FOR SAG MEMBERS RATE IS $182/8 +$100 TESTING STIPEND.
NON-UNION RATE IS $165/10 + $30 TESTING STIPEND
PLEASE EMAIL A CURRENT PHOTO AND SIZES TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH “PRIDE PARADE IN THE SUBJECT LINE”
IF YOU HAVE ANY PICS OF YOU AT A PRIDE EVENT IN RAINBOW COLORS, FACE/BODY PAINT, ETC PLEASE INCLUDE.
| July | ||||||
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| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
Daily Schedule
Profile Management
When you sign up with Central Casting, you create an online profile where you can manage your availability, update your photos and contact information, and respond to job inquiries in our online self-service platform. Our Casting Directors use your online profile to consider you for background acting, stand-in, double, and other types of roles.
If you previously registered with Central Casting before the launch of our online self-service platform, a profile has already been created for you. To access your information, please claim your profile using the email address you have on file with Central Casting.
Required Training
All those registered with Central Casting New York must take required anti-harassment training annually in order to remain active and eligible to be booked.
Profile Management FAQs
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How do I access my online profile?
If you have previously registered with Central Casting, you must first claim your online profile. Once you have claimed your profile you can access it by selecting the log in button in our website menu.
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Why do I need to claim my online profile?
If you signed up with Central Casting before the launch of our online self-service platform, you had a profile in our casting platform, but did not have access to view or edit it. A profile has been created for you in our new online platform, which you must claim before you can view, make changes, and be booked through our online self-service platform.
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Can I claim my profile and submit for work if I have not completed Talent Onboarding in person at Central Casting?
If you completed the online portion of our previous sign up process, you can claim your profile and log in to make changes, but you will not be eligible to submit for work or be booked by Central Casting until you complete the in-office portion of Talent Onboarding to fill out paperwork and take your profile photo.
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I already have a myEP username and password. Can I use that to claim and log in to my profile?
Yes, if you already have myEP login credentials, please use that information to claim and log in to your Central Casting online profile. If you created a myEP account with an email address that is not connected to your Central Casting file, you will instead need to claim your profile using the email you have on file with Central Casting. If you are unable to claim your profile, please contact our customer support team at 855.500.2055.
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What internet browsers are supported?
Please note that the online self-service platform is not compatible with the Microsoft Edge browser. Chrome and Safari are recommended browsers.
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My information matched with a talent profile that isn’t mine. What do I do?
First, confirm that you entered the correct information. If you entered the correct information, but the matched profile is not yours, please contact technical support at 855.500.2055, helpme@centralcasting.com, or by tech support chat. Our technical support staff is available Monday-Friday from 6am-6pm Pacific Time.
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What if I forgot my password?
To reset your password, first enter your email address on the log in screen. When prompted to enter your password, select the “forgot password” option. We will send reset instructions to the email address you have on file.
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I’m sharing an email with another family member who has already claimed their profile, what do I do?
If you are a minor, have your parent or legal guardian contact our technical support team to update the email address on file* at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
If you are an adult, contact our technical support team to update the email address on file* at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
* If you call, you will be asked for verification information such as, the legal name, date of birth and last 4 of the SSN on file. Our technical support line is available Monday-Friday from 6am-6pm Pacific Time.
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I no longer have access to my email address on file with Central Casting. How do I claim my profile?
If you are an adult, contact our technical support team to update the email address on file* at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
* If you call, you will be asked for verification information such as, the legal name, date of birth and last 4 of the SSN on file. Our technical support line is available Monday-Friday from 6am-6pm Pacific Time.
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Do I have to create a new profile if I’m already registered with Central Casting?
No, if you are already registered with Central Casting, your profile information has been transferred to the new online self-service platform. To access your information, you will need to claim your profile by using the e-mail address you have on file with Central Casting.
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How do I deactivate or activate my profile?
To deactivate your profile, log in, select the “Profile” option in the main menu, then choose the “Manage” tab. Once in the Manage tab, click the checkbox next to your profile name, then tap the “Deactivate Profile” button. A message will appear confirming that your profile was deactivated. Your profile will now appear inactive in our casting platform.
To activate your profile, log in, select the “Profile” option in the main menu, then choose the “Manage” tab. Once in the Manage tab, click the checkbox next to your profile name, then tap the “Activate Profile” button. A message will appear confirming that your profile was activated. Your profile will now appear active in our casting platform.
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Did the changes I made to my profile save?
Changes you make to your profile save automatically. Once you update information, the field will highlight in blue, indicating the information has been accepted and saved. If there’s an error, the field will highlight red and give a warning message.
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How do I update my contact information?
You can update your phone number and address in the Contact Information section of your profile.
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How do I delete photos from my profile?
To delete a photo, navigate to the Photographs section of your profile. Find the photo you wish to delete and click the trash icon underneath it. Please note you cannot remove the photos that were taken by Central Casting during Talent Onboarding.
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How many photos can I add to my profile?
You can upload a maximum of 50 photos to your profile in a variety of looks.
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How do I change the email address associated with my profile?
Currently, you cannot change the email associated with your profile through the online self-service platform.
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Can I upload a Stand-In resume to my profile?
Yes, in the Casting Information section of your profile, there is an upload feature where you can add your Stand-In resume.
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Why won’t my photo upload to my profile?
Please check to make sure your photo is in .jpeg or .png format. Our online platform does not accept photos in other formats, like .pdf.
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My sizes have changed. How do I update them?
You can update your sizes and measurements in the Appearance section of your profile. To learn more about taking your measurements correctly, see our video guides on the Measurements page.
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Can I add vehicles to my profile?
Yes, you can add vehicles that you own and are willing to work with in the Vehicles You Own section of your profile. Please include all necessary information about your vehicle so Casting Directors can consider you for the right type of roles.
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How do I change my account settings?
When you are logged in to your profile, you will see a triangle either in the upper right desktop menu or on the bottom of the mobile menu. Clicking the triangle will give you additional options, including your Account Settings.
For technical support, please contact 855.500.2055, helpme@centralcasting.com, or tech support chat.
Frequently Asked Questions
Being Booked
Casting Directors use multiple tools to book Background Actors, including seeking submissions on our Jobs page and sending availability messages through our messaging platform.
You are booked to work when you accept an offer for work and receive details.
FAQs
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What do I do if I’m going to be late or need to cancel my booking?
Call 646.205.8244 ext. 4. If you cancel, we ask that you give us enough notice to replace you. Note: You cannot cancel via text message. You must call our office.
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Is there a guarantee of work?
No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background work, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.
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What does “checking your availability” mean?
“Checking your availability” means that a Casting Director is preparing the look for a show for a future date and is checking if you are available to work that day. When Central Casting checks your availability, we are not offering or guaranteeing work, we are only asking if you can work without time restrictions on a specific date or date range. “Without time restrictions” means that there are no possible conflicts that would prevent you from working that day. When preparing for and booking their shows, Casting Directors may not know call times until they get additional information from production and those call times often change through the night and early morning. That’s why you need to have all day availability when responding as avail to these messages.
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What does “first avail” mean?
“First avail” means that you have confirmed your availability, but the Casting Director cannot book you right away. You are not booked unless you accept an offer for work and receive details. So when you are on first avail, you are not officially booked and are still able to look for other work. If you are offered another job or put on first avail for another job, please call the initial Casting Director you are on first avail for before accepting the offer; your first avail show may choose to hire you first. Also, if your availability changes while on first avail, please call our office as soon as possible to let us know you are no longer available to work.
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How do I get my details?
The Casting Director will give you your booking information, often in the form of a Details Blog. You will use the show name and 4-digit passcode given to you to access your booking information.
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Where can I find the dates I’ve been booked for?
In the “My Schedule” page of your online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.
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What happens if I miss a call from Central Casting?
Please check your voicemail before calling Central Casting. If the Casting Director did not leave a message, wait to see if you hear back. If you do not receive a call back, assume you are no longer needed.
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What is a rush call?
Rush calls are for immediate same-day work. When you respond to a rush call, you may be required to get to set as soon as possible.
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Where can I view the New York Anti-Sexual Harassment in the Workplace Policy?
You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.
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Why have I not been contacted for work in a while?
Our Casting Directors book Background Actors based on the needs of production. Be sure to fill out your profile thoroughly and accurately so Casting Directors know the types of roles you can portray. You can also check our Jobs page for work opportunities.
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What can I do to help myself get booked?
Through our online self-service platform, you can now edit your online profile and receive job inquiries from Casting Directors. Here are some tips to ensure you’re putting yourself in the best position to be booked.
- To get booked by Central Casting, you must first claim your online profile. To claim, select the log in button in our website menu, then choose the claim profile option. Once claimed, you will be able to log in and get jobs through our online self-service platform.
- Casting Directors use the information in your profile, like hair color, eye color, sizes, vehicles you own, etc., when booking their shows. By filling out your profile completely and accurately, you will show up in more searches for roles you fit.
- Upload photos of yourself in different looks and wardrobe, your vehicles, and pets you are willing to work with. Casting Directors use your photos to make sure your look fits the role.
- Manage your availability calendar. Keeping your availability up to date lets Casting Directors know when to contact you for work and helps ensure you don’t become double booked.
- Reply to emails and texts promptly. You will receive availability messages, job inquiries, and other communications from Central Casting via email. Be sure to enable alerts so you never miss a job opportunity. Also, add DoNot-Reply@centralcasting.com to your safe sender list, so emails don’t get lost in junk or other folders. Casting Directors may also reach out via text message and you can also view all communications in the messages folder of your online profile.
Messaging
When a Casting Director contacts you for work, you will often receive an alert in your profile and an email through our online self-service platform. We recommend setting up email alerts so you never miss a message from Central Casting. To learn how to set up email alerts on your device, read these instructions.
To learn more about check avail, first avail, and other booking terminology, see our article First Avail: Everything You Need to Know.
(click image for more information)
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How do I submit for work?
Casting Directors will contact you directly when you fit the look or requirements for a role. Be sure to completely fill out your online profile and add additional photos in different looks so Casting Directors can consider you for a variety of roles.
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How do I know the message came from Central Casting?
Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via your online profile. SMS text messages can come from a variety of numbers, but will always include a link to reply via our online self-service platform. These inquiries will also appear in your online profile.
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What happens after I respond to a message?
Our Casting Directors will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you’re booked when you accept an offer for work and receive details.
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What does the phrase “without time restrictions” mean?
When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if you cannot work between 3-4pm, you are not available without time restrictions.
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I didn’t see the message until later. Can I still respond?
Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to job inquiries on time.
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Can I respond to multiple avail messages?
Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked. If you are on first avail, please let that Casting Director know before accepting another offer.
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How do I know you received my response?
After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.
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Why am I unable to reply to an availability message?
Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.
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Where can I find my responses to messages I’ve received?
In the “My Schedule” page of your online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.
(click image for more information)
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What if I don’t hear back from a Casting Director?
If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.
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What are my booking details?
Once you have accepted an offer for work, the Casting Director will let you know how to access your details, which will likely be in the form of a Details Blog. To access your details, enter the show name and passcode given to you in the My Details section of our website. Casting Directors get booking information as it comes in from production, so you likely will not receive your details until the evening before the shoot.
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Do I still have to call the Call Time Change Box for my call time changes?
Yes, your call time changes will be updated on the Call Time Change Box. You can find your Call Time Change Box information in your Details Blog.
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If I receive a message, does that mean I’m officially booked?
You are not booked unless you accept an offer for work and receive details.
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What if I respond to a message then never hear back from the Casting Director?
Thank you for replying. Your response lets the Casting Director know you are interested and available to work, but does not guarantee you will be booked. Depending on the casting volume, you may not hear back.
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Can I reply directly to a text message?
No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.
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Can I call the number I received the text message from?
No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. Please call our main line at 646.205.8244.
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Why was there a link in my message?
While you may receive an email or text message, all communication with Casting Directors happens through our online self-service platform. Each communication will include a link to your online profile where you can reply to the message.
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Can I get messages in a language other than English?
No, the messages are only in English.
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I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?
Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.
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Can I change my response?
If your availability has changed after responding to a message, please call our office at 646.205.8244.
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I’m not registered with Central Casting. Why am I getting these messages?
We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.
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Can I opt out of SMS messaging?
As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.
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How do I set up email alerts on an iPhone?
Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.
- Open an email from Central Casting
- Tap on Central Casting in the “from” field at the top of the page
- Select “add to VIP” below Central Casting’s contact information
On Set
Once you’ve been booked, you are ready to get on set!
Please show up to set on time and camera ready. Check in with your contact and get your voucher when you arrive.
Your time on set will vary, but a typical day can last up to 12 hours. You are an important part of the production, please be professional and have a good attitude on set.
FAQs
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What if I forget my booking information?
It’s important that you write down your work information. If you lose your Details Blog show name or passcode or if you have any questions regarding your booking details call 646.205.8244 ext. 4.
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What if I’m going to be late or need to cancel?
Call 646.205.8244 ext. 4. If you cancel, please give us enough time to replace you. You may not cancel via text message. You must call our office.
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How do I find out if my call time changed?
The Casting Director will give you a Call Time Change Box number or instructions on how to get your call time changes. It is your responsibility to get call time changes and show up to set on time.
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Who do I report to on set?
It depends on the production, but often a Background Actor’s main contact is the 2nd Assistant Director (2nd AD) or Production Assistants (PAs).
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What do I do when I’m not filming?
When you are not required on set, you will be taken to Holding. You can bring items to the holding area to keep busy while you are not working.
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Can I bring a guest to set?
Do not bring guests to the set with you.
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What happens if I get hurt on set?
If you are injured during your time on set, report it to the Assistant Director and/or set medic immediately.
SmartVoucher
SmartVoucher is Central Casting’s digital voucher platform. If you have not yet logged in to our online self-service platform, visit our Log In page to learn how to access your profile. You will need to log in to your online profile to access SmartVoucher if used on the production you are booked to work.
(click image for more information on SmartVoucher)
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What do I need to do at my call time?
You do not need to take any actions with your SmartVoucher prior to or at your call time.
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Do I need to complete the forms sent to me/appearing in my dashboard every day I work?
Yes, as some of the forms are project/work date specific.
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Do I need to upload my ID documents before a work date?
No. Central Casting has already obtained and validated your start paperwork. If not, you will be asked to complete on paper on set.
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I don’t have a login for my online profile. How can I review my SmartVoucher?
First, you must claim your profile by clicking the “log in” button in our website menu and choosing the “claim profile” option. Once claimed, you will be able to log in to review your SmartVoucher.
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How do I change my tax withholding information?
Please visit myEP for more information on updating any payroll information.
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Do I need to add my meal/allowances/adjustments to my voucher?
No, production will input this information as the day progresses.
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Do I have to e-sign my SmartVoucher while on set?
We suggest you review your SmartVoucher while still on set, so you have the opportunity to raise any questions in person with the production staff that completed your voucher.
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How do I access my SmartVoucher without going through the email link?
Log in to your Central Casting online profile and select the “Job Review” option in the blue toolbar on top.
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How can I access forms after I’ve e-signed them?
Upon request, Central Casting can provide you the signed copy of a form.
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Can I undo the e-sign checkbox?
Once the e-sign checkbox is selected, it cannot be undone.
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Will I be emailed a copy of my SmartVoucher?
No. For your security, you will always be required to use your unique login to view your SmartVoucher. You can print a copy at any time by selecting the “Export” button.
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How do I access my past SmartVouchers?
Log in to your Central Casting online profile and select the “Job Review” option in the blue toolbar on top.
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Can I access copies of my paper vouchers through my online profile?
No. Your online profile will only contain copies of SmartVouchers. Paper copies are not uploaded.
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How can I track any changes made to my SmartVoucher?
Once you have received a SmartVoucher for review on a job, any changes made will create an updated version. You can view all versions from the dropdown menu within a job review.
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What if something is missing or incorrect on my voucher?
We suggest you review and raise these concerns while on set for the quickest remedy. If you are unable to review until you get home, select “raise a query” from the review page and you may type your question for production there.
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Do I get paid right away when using SmartVoucher?
No, your payment will continue to be processed through payroll and your check will be sent as per normal schedule.
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My login isn’t working. How can I get help?
You can contact technical support Monday-Friday 6am-6pm PT at 855.500.2055, helpme@centralcasting.com, or tech support chat.
Payroll
When you signed up with Central Casting, we become your employer and, in most cases, are responsible for paying you. You’ll know you are paid by us if your voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your paycheck, contact our payroll department directly.
For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.
Contact payroll
855.500.2055
(press option 2, then sub-option 4)
6am-6pm PT
You can also contact payroll at helpme@centralcasting.com or through tech support chat on our website or myEP.
To change your address, view your pay history, compare paychecks, and more, log in or sign up with myEP. When signing up for the first time, please use the same email address you have on file with Central Casting. To learn more, visit Entertainment Partners’ myEP information page.
Direct deposit
If you would like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting and Entertainment Partners provide combined casting and payroll services. Learn more on our Direct Deposit page.
FAQs
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How soon after I work can I expect my paycheck?
Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP.
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Can I pick up my check?
We do not currently have the resources for checks to be picked up. Payroll is handled in a secure area with 24-hour surveillance and delivered directly to the post office by our bonded driver. Paymasters do not have access to your paychecks.
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How long does it take to receive my check after it has been mailed?
Paychecks are sent first class mail. While you will receive most checks within 2-3 business days after they are sent out, it could take longer through the federal mail system, particularly during holiday periods.
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Why do I sometimes receive my paychecks out of work date order?
Checks are processed as they come in from production. Production companies vary on how often they process and send in background vouchers.
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What do I do if I think a check is missing?
To inquire about a missing check, please contact payroll at 855.500.2055. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.
To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.
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Do I need to write my Social Security number on my voucher each time I work?
Yes. We payroll many people with the same or similar names. You will need to put your Social Security number (at least the last 4 digits) on each voucher so we can correctly identify who we should pay. Your voucher will not be processed or delayed if we are unable to identify who worked.
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How do I contact the payroll department?
For payroll inquiries, please call 855.500.2055 and select option 2, then sub-option 4 when prompted. Representatives are available Monday-Friday, 6am-6pm PT. Peak call times are between 3-5pm PT, we recommend calling outside of this window for assistance.
Payroll and casting are handled separately. Our Casting Directors do not have access to your pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project you worked on, the date you worked, and your voucher information.
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How do I sign up with myEP?
To create an account, please go to my.EP.com and sign up using the same email address you have on file with Central Casting.
Once you have created and logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check, or gross pay information.
Now that your payment profile is linked, you will be able to change your address, view your pay history, and compare paychecks. Be sure to review your contact information to make sure everything is current.
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How do I change my address with payroll?
To change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.
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How do I place a stop payment on a paycheck I never received?
Please fill out our Stop Pay/Reissue Form and submit via the instructions provided on the form.
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How long does it take to reissue a check after I request a stop payment?
Five business days for current year checks, but it may take longer for checks cut in a previous calendar year. We cannot reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.
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Can I request a work history?
You can access your pay history by signing up or logging in to your myEP account. If you need records to join SAG-AFTRA, please call 818.955.6313. SAG-AFTRA will only accept faxes sent directly from our payroll department certified by our manager.
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How do I update my W-4?
To update your W-4 and State Employee’s Withholding Allowance Certificate, select the relevant form from the links below, fill out and follow the directions on the form, then email to the payroll department at CPInquiries@ep.com. Please note: if claiming exempt, a new W-4 is needed each year.
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How do I get my W-2?
To access your W-2, visit EP’s W-2 page.
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How can I submit an inquiry or correction to my tax form?
Please fill out and sign our inquires and corrections form.
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How can I verify my employment with Central Casting?
For employment verification, call Entertainment Partners at 818.955.6313.
Updates
Once signed up with Central Casting, you can update your profile information and add additional photos by logging in to your online profile. By keeping your information current, our Casting Directors can consider you for a variety of roles.
Address changeTo change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.
To change your address with casting, please log in to your online profile.
FAQs
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What are some examples of additional photos?
- Photos of you in unique and distinct wardrobe (homeless, doctor, formal, etc.)
- Vehicles or motorcycles that you own and can work with
- Pets you are willing to work with (pet photos must be submitted; we cannot take any photos of pets at our office)
- Photos of you in costumes that you own (generic non-trademarked Halloween costumes, Santa Claus, etc.)
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How do I change my status from Non-Union to SAG-AFTRA?
You can change your status by filling out our SAG-AFTRA update form.
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How do I change my file information?
If you would like to update or change any information you can do so by logging in to your online profile.