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how to get work
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you need to help you get background acting jobs.
Check your messages
Casting Directors will either email or text to check your availability and ask follow up questions. You can also directly respond to these messages through the inbox in your online profile.
Be sure to fill out the availability calendar in your profile, which Casting Directors will use when considering you for roles.
You can also check our Jobs page for roles you fit.
If you are available
Reply to the message as soon as possible and be sure to answer all relevant questions.
If submitting via the Jobs page, email the address provided on the job posting. Don’t forget to attach requested photos or other materials.
If you get the job
When you’re booked, the Casting Director will tell you how to get your details and your call time changes. This will likely be in the form a Details Blog and a Call Time Change Box phone number. Be sure to write this information down for reference.
If your production is using SmartVoucher, be sure to approve your voucher before leaving set so you can raise any queries with production.
Notices
Interested in a career as a Casting Director?
- Central Casting is always looking for talented individuals to join our casting staff. If you’re interested in casting Background Actors and Stand-Ins in popular movies and TV shows, learn more about our Casting Director and other staff opportunities in Los Angeles, New York, Atlanta, and New Orleans on our Careers page.
Important COVID-19 Return to Work Agreement information for Background Actors
- Don’t miss out on getting booked! As many productions move towards mandatory COVID-19 vaccinations (subject to disability or religious exception), there are some updates to the casting process on these productions you should know, including how to help us let productions know that you are able to comply with their vaccination policy. Learn More.
Introducing SmartVoucher
- Central Casting is excited to announce SmartVoucher, our new digital voucher platform. In order to use SmartVoucher, you will need to claim your online profile if you haven’t already. You can find more information on SmartVoucher on the Talent page. Learn more.
What does the COVID-19 Return to Work Agreement mean for Background Actors?
- As some productions move towards mandatory COVID-19 vaccinations, Central Casting BG can now voluntarily notate in your profile if you are fully vaccinated with a COVID-19 vaccine or have a disability or sincerely held religious belief that prevents vaccination.
Providing this information is voluntary and will only be used for productions mandating vaccinations as per the Return To Work agreement. Once notated in your profile, please do not provide any additional information regarding this item to Central Casting. If additional information is required, Production (not Central Casting) will ask you for it.
To update, log in to your online profile and go to the “Key Information” section of your profile and scroll to the “COVID-19 vaccination” field. For more information, click here.
Minor’s Talent Onboarding
- Reservations are now open for Minor’s Talent Onboarding. You must have a reservation and the required I-9 documentation in order for us to register your child. Each reservation is for one minor only. Do not bring other minors to the session with you. Due to capacity limits we cannot accommodate or register them without a separate reservation. Learn More.
Make a reservation for New Talent Onboarding (Adults)
- Reservations are now open for New Talent Onboarding for adults. You must have a reservation and the required I-9 documentation in order for us to onboard you. At this time, Re-Registration and Updates, Minor’s Talent Onboarding, and other events are still on hold. Please do not visit our office unless you have a reservation for Talent Onboarding. Learn More.
Tech support chat
- Our tech support chat is now available between 6am-6pm PT for technical help with your online profile, email updates, required training questions (Los Angeles and New York only), and more. Note: technical support and casting are separate. If you need to cancel, are going to be late, have questions about your booking, or other casting related inquiries, you must contact your Central Casting office.
Now Casting with our online self-service platform
- Casting Directors are now booking through our online self-service platform. Be sure to check your email/texts often, keep your profile updated, and continue to fill out your availability calendar. You can now claim, view, and edit your Central Casting profile online through the log in button in our website menu. If you are already signed up with Central Casting, you must claim your profile before you can access it.
Paycheck and payroll information
- Have questions about payroll? For more information on your paycheck and signing up for myEP, read our latest payroll article.
Sick and Safe Time Act
- We are making available to you the Notice of Employee Rights – New York City Earned Sick and Safe Time Act. Available here.
Help stop the spread of COVID-19!
- COVID-19 educational resources are available at www.centralcasting.com/covid19. These are optional resources for you to review if you wish.
Central Casting Policies and Arbitration Agreement
- All talent signed up with Central Casting are required to comply with Central Casting’s policies which includes a mandatory arbitration agreement. If you choose to continue your employment/casting relationship with Central Casting, your consent to the arbitration agreement is deemed automatic and no action is needed from you, and you may continue to submit for work like you normally do. You are not required to review the arbitration agreement, but if you choose to read it, it is available in our Forms and Policies section. Refusal to comply with Central Casting’s arbitration agreement and policies will mean you are ineligible to work on Central Casting jobs.
Check out our Articles section
- Articles are available now. Each article has a quick poll. Be sure to cast your votes. Keep checking back as we continue to post regular new content.
New Series seeking UNION/NON UNION Background with DREADLOCKS to portray a male Cult Leader. FILMING IN MANHATTAN. INTERIOR. MUST BE AVAILABLE FOR: Tuesday, Sept 21st (PCR Covid Test) & Thursday, Sept 23rd (Filming).
This production is requiring all cast & crew to be vaccinated against COVID-19 and to be considered for work you MUST FALL INTO EITHER OF THE TWO FOLLOWING CATEGORIES: (1) fully vaccinated with the COVID-19 vaccine (meaning more than 14 days have passed since you received both the initial and second shot of Pfizer or Moderna, or since you received the single shot of Johnson & Johnson) or (2) have a disability or sincerely held religious belief that prevents vaccination.
If you meet this criteria, please submit WITHOUT PROVIDING ANY ADDITIONAL INFORMATION AT THIS TIME. If you are selected, you will be given separate information on how to provide evidence to the production that you fall within the two categories mentioned above. Any job offer will be conditioned on satisfactorily showing such evidence to the production AND testing negative for COVID. The production will collect your evidence, not Central Casting; thus do NOT send your evidence to Central Casting
Please email alexcsubmissions@centralcasting.com with your: legal name, contact information, SAG status, and a current selfie with your dreadlocks fully visible. Please note if you are registered with Central Casting. Please use the subject line "Cult Leader"
Josh is looking for a UNION/NON UNION Background with a Commercial Operator's License, who is comfortable driving a School Bus on set. FILMING IN CONNECTICUT (Outside of Stanford). INT/EXT. MUST BE AVAILABLE FOR: Tuesday, Sept 28th (Covid Test), Thursday, Sept 30th (Filming), Wednesday, Oct 20th (Covid Retest), Friday, Oct 22nd (Possible Match Shot), Tuesday, Nov 2nd (Covid Retest), Thursday, Nov 4th (Possible Match Shot). MUST HAVE COMMERCIAL OPERATOR'S LICENSE.
This production is requiring all cast & crew to be vaccinated against COVID-19 and to be considered for work you MUST FALL INTO EITHER OF THE TWO FOLLOWING CATEGORIES: (1) fully vaccinated with the COVID-19 vaccine (meaning more than 14 days have passed since you received both the initial and second shot of Pfizer or Moderna, or since you received the single shot of Johnson & Johnson) or (2) have a disability or sincerely held religious belief that prevents vaccination.
If you meet this criteria, please submit WITHOUT PROVIDING ANY ADDITIONAL INFORMATION AT THIS TIME. If you are selected, you will be given separate information on how to provide evidence to the production that you fall within the two categories mentioned above. Any job offer will be conditioned on satisfactorily showing such evidence to the production AND testing negative for COVID. The production will collect your evidence, not Central Casting; thus do NOT send your evidence to Central Casting
Please email joshgsubmissions@centralcasting.com with your: legal name, contact information, SAG status, and current selfie. Please note if you are registered with Central Casting and that you have the Commercial Operator's License in the body of the email. Please use the subject line "Bus Driver"
Spots are still available for Friday's SAG-AFTRA Virtual Visiting! Must be registered with Central Casting and a member of SAG-AFTRA. Reserve now:
www.centralcasting.com/ny/visiting-sag-aftra/
***STILL LOOKING*** CBS SERIES SEEKING UNION/NON UNION TO PORTRAY VIETNAMESE SKATEBOARDER TYPES - FLEX AVAIL 9/24-10/6
PLEASE SUBMIT PHOTO TO YANCYESUBMISSIONS@CENTRALCASTING.COM WITH NAME / SKATEBOARDER IN SUBJECT LINE - PLEASE LIST SKILL LEVEL OF SKATEBOARDING - PLEASE INCLUDE PHOTOS,ALL SIZES, PHONE NUMBER, UNION STATUS. MUST HAVE VALID US PASSPORT OR VALID US STATE ID WITH SS CARD. FILMS IN NYC AREA*** *PLEASE PASS THIS ALONG TO WHOM MIGHT BE INTERESTED*
Reservations are available for Friday's SAG-AFTRA Virtual Visiting! Join us on Zoom for a great opportunity to hear from our Casting Directors. Must be registered with Central Casting and a member of SAG-AFTRA. Reserve now:
www.centralcasting.com/ny/visiting-sag-aftra/
CBS SERIES SEEKING - UNION/NON UNION TO PORTRAY VIETNAMESE SKATEBOARDER TYPES - FLEX AVAIL 9/24-10/6
PLEASE SUBMIT PHOTO TO YANCYESUBMISSIONS@CENTRALCASTING.COM WITH NAME / SKATEBOARDER IN SUBJECT LINE - *SPECIAL ABILITY* PLEASE LIST SKILL LEVEL OF SKATEBOARDING - PLEASE INCLUDE PHOTOS,ALL SIZES, PHONE NUMBER, UNION STATUS. FILMS IN NY AREA
*UNION/NON-UNION* Twins or Single- Girls, age 12-18 months, to portray child of Principal Actor, filming exterior beach scene (ON SAND)- COVID test in Queens, work in Westchester - RYE NY- GUARDIAN MUST COVID test 9/13, work 9/14 - Must have valid minor work permit, trust account, and IDs to complete an I9.
Please send an email with contact info, Parent/Guardian name, minors' names, minors' ages, current sizes (height, shirt, pant, shoe), and recent photo to dmorrisonsubmissions@centralcasting.com
PLEASE PASS THIS ALONG TO WHOM MIGHT APPLY - THIS IS PAID WORK
There are a couple spots available for Friday's Non-Union Virtual Visiting at 10am!
Reserve now:
www.centralcasting.com/ny/visiting-non-union/
Parents: Remember to keep your minors active by keeping a valid work permit on file. Check out this link for details: www.centralcasting.com/ensure-minor-eligible-booked-work-permit/
Our next Non-Union Virtual Visiting is next Friday, September 10 at 10am. This is a great opportunity to meet Casting Directors, learn about the booking process, and get insight on how to be a successful Background Actor.
Reserve now:
www.centralcasting.com/ny/visiting-non-union/
TV SERIES SEEKING *UNION/NON-UNION* Twin Boys, age 2-4, to portray child of Principal Actor - COVID test 9/7, 9/13, work 9/8, 9/14, 9/16 - Must have valid minor work permit, trust account, and IDs to complete an I9.
Parent/Guardian bringing minor to set will also COVID test.
Please send an email with contact info, Parent/Guardian name, minors' names, minors' ages, current sizes (height, shirt, pant, shoe) to dmorrisonsubmission@centralcasting.com - FILMS IN NY AREA
TV SERIES SEEKING *UNION/NON-UNION* Twin Girls, age 12-18 months, to portray CAUCASIAN child of Principal Actor - COVID test 9/13, work 9/14, 9/16 - Must have valid minor work permit, trust account, and IDs to complete an I9.
Parent/Guardian bringing minor to set will also COVID test.
Please send an email with contact info, Parent/Guardian name, minors' names, minors' ages, current sizes (height, shirt, pant, shoe) to dmorrisonsubmission@centralcasting.com - FILMS IN NY AREA
FBI SEASON 4 SEEKING UNION WITH SUPED UP EXPESIVE LOOKING CARS TO TEST ON FRIDAY 9.3 AND WORK ON TUESDAY 9.7.
LOOKING FOR CARS WITH HYDRAULICS, OR RIMS, OR RACING STRIPS, OR SPOILERS.
NO RED OR WHITE. UNION RATE OF $182/8, $37.50 BUMP FOR CAR, $100 STIPEND FOR TESTING.
PLEASE EAMIL A CURRENT PHOTO OF YOUR CAR LISTING THE MAKE MODEL AND YEAR, A CURRENT SELFIE, CURRENT SIZES, AND UNION STATUS TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM
Central Casting is always looking for talented individuals to join our casting staff. If you’re interested in casting Background Actors and Stand-Ins in popular movies and TV shows, learn more about our Casting Director and other staff opportunities in Los Angeles, New York, Atlanta, and New Orleans at: centralcasting.com/careers (Openings are for staff careers. To learn more about becoming a Background Actor, see the Sign Up page of our website.)
There are still spots available for tomorrow's SAG-AFTRA Virtual Visiting! Join us on Zoom for a great opportunity to hear from our Casting Directors. Must be registered with Central Casting and a member of SAG-AFTRA. Reserve now:
www.centralcasting.com/ny/visiting-sag-aftra/
SEEKING NON UNION TO PORTRAY TRANS MASCULINE SEX WORKER FOR TESTING ON WED 8.25 & WORK FRIDAY 8.27. EXTERIOR SHOOT FOR CURRENT SEASON IN NYC.
PLEASE EMAIL CURRENT PHOTO AND SIZES TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "FBI TRANS MASCULINE SEX WORKER" IN THE SUBJECT LINE. AGAIN TIN THE EMAIL PLEASE ATTACHED A CURRENT PHOTO, CURRENT WARDROBE SIZES, WHETHER OR NOT YOUR REGISTERED WITH CENTRAL CASTING, AND CONTACT INFORMATION.
THANKS!
Our next SAG-AFTRA Virtual Visiting is Wednesday, August 25 at 10am. This is a great opportunity to meet Casting Directors, learn about the booking process, and get insight on how to be a successful Background Actor.
Reserve now:
www.centralcasting.com/ny/visiting-sag-aftra/
TV SERIES SEEKING - *UNION/NON-UNION*TO PORTRAY CAUCASIAN Babies - , 3-6 months - twins or single baby, ROLE: Child of main lead, COVID test 8/13, work 8/16 - COVID test in Queens, work in Long Island, filming exterior on a beach, Child must have valid minor work permit and trust account. To submit: please send an email with child's name, parent/guardian's name and contact info, child's age, height, weight, shirt size, pant size, & shoe size to dmorrisonsubmissions@centralcasting.com - **Parent/Guardian will COVID test for child - FILMS IN NY AREA
*UNION/NON-UNION* TO PORTRAY CAUCASIAN GIRLS OR BOYS, 1 year old - twins or single baby, ROLE: Child of main lead, COVID test 8/13, work 8/16 - COVID test in Queens, work in Long Island, filming exterior on a beach, Child must have valid minor work permit and trust account. To submit: please send an email with child's name, parent/guardian's name and contact info, child's age, height, weight, shirt size, pant size, & shoe size to dmorrisonsubmissions@centralcasting.com - FILMS IN NY AREA
*UNION/NON-UNION* TO PORTRAY CAUCASIAN boys, 3-4 years old - twins or single child, ROLE: Child of main lead, COVID test 8/13, work 8/16 - COVID test in Queens, work in Long Island, filming exterior on a beach, Child must have valid minor work permit and trust account. To submit: please send an email with child's name, parent/guardian's name and contact info, child's age, height, weight, shirt size, pant size, & shoe size to dmorrisonsubmissions@centralcasting.com - Films in NY AREA
We are closed for Updates. You can update your information and add photos by logging in to your online profile.
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Daily Schedule
Profile Management
When you sign up with Central Casting, you create an online profile where you can manage your availability, update your photos and contact information, and respond to job inquiries in our online self-service platform. Our Casting Directors use your online profile to consider you for background acting, stand-in, double, and other types of roles.
If you previously registered with Central Casting before the launch of our online self-service platform, a profile has already been created for you. To access your information, please claim your profile using the email address you have on file with Central Casting.
Required Training
All those registered with Central Casting New York must take required anti-harassment training annually in order to remain active and eligible to be booked.
Profile Management FAQs
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How do I access my online profile?
If you have previously registered with Central Casting, you must first claim your online profile. Once you have claimed your profile you can access it by selecting the log in button in our website menu.
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Why do I need to claim my online profile?
If you signed up with Central Casting before the launch of our online self-service platform, you had a profile in our casting platform, but did not have access to view or edit it. A profile has been created for you in our new online platform, which you must claim before you can view, make changes, and be booked through our online self-service platform.
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Can I claim my profile and submit for work if I have not completed Talent Onboarding in person at Central Casting?
If you completed the online portion of our previous sign up process, you can claim your profile and log in to make changes, but you will not be eligible to submit for work or be booked by Central Casting until you complete the in-office portion of Talent Onboarding to fill out paperwork and take your profile photo. Talent Onboarding is currently suspended due to COVID-19. Please check our notices and calendar for updates.
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I already have a myEP username and password. Can I use that to claim and log in to my profile?
Yes, if you already have myEP login credentials, please use that information to claim and log in to your Central Casting online profile. If you created a myEP account with an email address that is not connected to your Central Casting file, you will instead need to claim your profile using the email you have on file with Central Casting. If you are unable to claim your profile, please contact our customer support team at 855.500.2055.
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What internet browsers are supported?
Please note that the online self-service platform is not compatible with the Microsoft Edge browser. Chrome and Safari are recommended browsers.
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My information matched with a talent profile that isn’t mine. What do I do?
First, confirm that you entered the correct information. If you entered the correct information, but the matched profile is not yours, please contact technical support at 855.500.2055, helpme@centralcasting.com, or by tech support chat. Our technical support staff is available Monday-Friday from 6am-6pm Pacific Time.
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What if I forgot my password?
To reset your password, first enter your email address on the log in screen. When prompted to enter your password, select the “forgot password” option. We will send reset instructions to the email address you have on file.
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I’m sharing an email with another family member who has already claimed their profile, what do I do?
If you are a minor, have your parent or legal guardian contact our technical support team to update the email address on file* at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
If you are an adult, contact our technical support team to update the email address on file* at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
* If you call, you will be asked for verification information such as, the legal name, date of birth and last 4 of the SSN on file. Our technical support line is available Monday-Friday from 6am-6pm Pacific Time.
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I no longer have access to my email address on file with Central Casting. How do I claim my profile?
If you are an adult, contact our technical support team to update the email address on file* at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
* If you call, you will be asked for verification information such as, the legal name, date of birth and last 4 of the SSN on file. Our technical support line is available Monday-Friday from 6am-6pm Pacific Time.
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Do I have to create a new profile if I’m already registered with Central Casting?
No, if you are already registered with Central Casting, your profile information has been transferred to the new online self-service platform. To access your information, you will need to claim your profile by using the e-mail address you have on file with Central Casting.
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How do I deactivate my profile?
To deactivate your profile, log in and select the deactivate button at the bottom of the page. Once you have deactivated your profile, you will no longer be eligible to be booked by Central Casting. This action is permanent and your profile can only be reactivated by calling Central Casting.
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Did the changes I made to my profile save?
Changes you make to your profile save automatically. Once you update information, the field will highlight in blue, indicating the information has been accepted and saved. If there’s an error, the field will highlight red and give a warning message.
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How do I update my contact information?
You can update your phone number and address in the Contact Information section of your profile.
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How do I delete photos from my profile?
To delete a photo, navigate to the Photographs section of your profile. Find the photo you wish to delete and click the trash icon underneath it. Please note you cannot remove the photos that were taken by Central Casting during Talent Onboarding.
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How many photos can I add to my profile?
You can upload a maximum of 50 photos to your profile in a variety of looks.
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How do I change the email address associated with my profile?
Currently, you cannot change the email associated with your profile through the online self-service platform.
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Can I upload a Stand-In resume to my profile?
Yes, in the Casting Information section of your profile, there is an upload feature where you can add your Stand-In resume.
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Why won’t my photo upload to my profile?
Please check to make sure your photo is in .jpeg or .png format. Our online platform does not accept photos in other formats, like .pdf.
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My sizes have changed. How do I update them?
You can update your sizes and measurements in the Appearance section of your profile. To learn more about taking your measurements correctly, see our video guides on the Measurements page.
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Can I add vehicles to my profile?
Yes, you can add vehicles that you own and are willing to work with in the Vehicles You Own section of your profile. Please include all necessary information about your vehicle so Casting Directors can consider you for the right type of roles.
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How do I change my account settings?
When you are logged in to your profile, you will see a triangle either in the upper right desktop menu or on the bottom of the mobile menu. Clicking the triangle will give you additional options, including your Account Settings.
For technical support, please contact 855.500.2055, helpme@centralcasting.com, or tech support chat.
Frequently Asked Questions
Being Booked
Casting Directors use multiple tools to book Background Actors, including seeking submissions on our Jobs page and sending availability messages through our messaging platform.
You are booked to work when you accept an offer for work and receive details.
FAQs
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What do I do if I’m going to be late or need to cancel my booking?
Call 646.205.8244 ext. 4. If you cancel, we ask that you give us enough notice to replace you. Note: You cannot cancel via text message. You must call our office.
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Is there a guarantee of work?
No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background work, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.
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What does “checking your availability” mean?
“Checking your availability” means that a Casting Director is preparing the look for a show for a future date and is checking if you are available to work that day. When Central Casting checks your availability, we are not offering or guaranteeing work, we are only asking if you can work without time restrictions on a specific date or date range. “Without time restrictions” means that there are no possible conflicts that would prevent you from working that day. When preparing for and booking their shows, Casting Directors may not know call times until they get additional information from production and those call times often change through the night and early morning. That’s why you need to have all day availability when responding as avail to these messages.
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What does “first avail” mean?
“First avail” means that you have confirmed your availability, but the Casting Director cannot book you right away. You are not booked unless you accept an offer for work and receive details. So when you are on first avail, you are not officially booked and are still able to look for other work. If you are offered another job or put on first avail for another job, please call the initial Casting Director you are on first avail for before accepting the offer; your first avail show may choose to hire you first. Also, if your availability changes while on first avail, please call our office as soon as possible to let us know you are no longer available to work.
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How do I get my details?
The Casting Director will give you your booking information, often in the form of a Details Blog. You will use the show name and 4-digit passcode given to you to access your booking information.
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What happens if I miss a call from Central Casting?
Please check your voicemail before calling Central Casting. If the Casting Director did not leave a message, wait to see if you hear back. If you do not receive a call back, assume you are no longer needed.
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What is a rush call?
Rush calls are for immediate same-day work. When you respond to a rush call, you may be required to get to set as soon as possible.
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Where can I view the New York Anti-Sexual Harassment in the Workplace Policy?
You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.
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Why have I not been contacted for work in a while?
Our Casting Directors book Background Actors based on the needs of production. Be sure to fill out your profile thoroughly and accurately so Casting Directors know the types of roles you can portray. You can also check our Jobs page for work opportunities.
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What can I do to help myself get booked?
Through our online self-service platform, you can now edit your online profile and receive job inquiries from Casting Directors. Here are some tips to ensure you’re putting yourself in the best position to be booked.
- To get booked by Central Casting, you must first claim your online profile. To claim, select the log in button in our website menu, then choose the claim profile option. Once claimed, you will be able to log in and get jobs through our online self-service platform.
- Casting Directors use the information in your profile, like hair color, eye color, sizes, vehicles you own, etc., when booking their shows. By filling out your profile completely and accurately, you will show up in more searches for roles you fit.
- Upload photos of yourself in different looks and wardrobe, your vehicles, and pets you are willing to work with. Casting Directors use your photos to make sure your look fits the role.
- Manage your availability calendar. Keeping your availability up to date lets Casting Directors know when to contact you for work and helps ensure you don’t become double booked.
- Reply to emails and texts promptly. You will receive availability messages, job inquiries, and other communications from Central Casting via email. Be sure to enable alerts so you never miss a job opportunity. Also, add DoNot-Reply@centralcasting.com to your safe sender list, so emails don’t get lost in junk or other folders. Casting Directors may also reach out via text message and you can also view all communications in the messages folder of your online profile.
Messaging
When a Casting Director contacts you for work, you will often receive an alert in your profile and an email through our online self-service platform. We recommend setting up email alerts so you never miss a message from Central Casting. To learn how to set up email alerts on your device, read these instructions.
To learn more about check avail, first avail, and other booking terminology, see our article First Avail: Everything You Need to Know.
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How do I submit for work?
Casting Directors will contact you directly when you fit the look or requirements for a role. Be sure to completely fill out your online profile and add additional photos in different looks so Casting Directors can consider you for a variety of roles.
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How do I know the message came from Central Casting?
Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via your online profile. SMS text messages can come from a variety of numbers, but will always include a link to reply via our online self-service platform. These inquiries will also appear in your online profile.
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What happens after I respond to a message?
Our Casting Directors will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you’re booked when you accept an offer for work and receive details.
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What does the phrase “without time restrictions” mean?
When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if you cannot work between 3-4pm, you are not available without time restrictions.
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I didn’t see the message until later. Can I still respond?
Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to job inquiries on time.
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Can I respond to multiple avail messages?
Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked. If you are on first avail, please let that Casting Director know before accepting another offer.
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How do I know you received my response?
After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.
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Why am I unable to reply to an availability message?
Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.
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What if I don’t hear back from a Casting Director?
If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.
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What are my booking details?
Once you have accepted an offer for work, the Casting Director will let you know how to access your details, which will likely be in the form of a Details Blog. To access your details, enter the show name and passcode given to you in the My Details section of our website. Casting Directors get booking information as it comes in from production, so you likely will not receive your details until the evening before the shoot.
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Do I still have to call the Call Time Change Box for my call time changes?
Yes, your call time changes will be updated on the Call Time Change Box. You can find your Call Time Change Box information in your Details Blog.
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If I receive a message, does that mean I’m officially booked?
You are not booked unless you accept an offer for work and receive details.
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What if I respond to a message then never hear back from the Casting Director?
Thank you for replying. Your response lets the Casting Director know you are interested and available to work, but does not guarantee you will be booked. Depending on the casting volume, you may not hear back.
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Can I reply directly to a text message?
No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.
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Can I call the number I received the text message from?
No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. Please call our main line at 646.205.8244.
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Why was there a link in my message?
While you may receive an email or text message, all communication with Casting Directors happens through our online self-service platform. Each communication will include a link to your online profile where you can reply to the message.
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Can I get messages in a language other than English?
No, the messages are only in English.
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I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?
Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.
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Can I change my response?
If your availability has changed after responding to a message, please call our office at 646.205.8244.
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I’m not registered with Central Casting. Why am I getting these messages?
We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.
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Can I opt out of SMS messaging?
As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.
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How do I set up email alerts on an iPhone?
Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.
- Open an email from Central Casting
- Tap on Central Casting in the “from” field at the top of the page
- Select “add to VIP” below Central Casting’s contact information
On Set
Once you’ve been booked, you are ready to get on set!
Please show up to set on time and camera ready. Check in with your contact and get your voucher when you arrive.
Your time on set will vary, but a typical day can last up to 12 hours. You are an important part of the production, please be professional and have a good attitude on set.
FAQs
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What if I forget my booking information?
It’s important that you write down your work information. If you lose your Details Blog show name or passcode or if you have any questions regarding your booking details call 646.205.8244 ext. 4.
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What if I’m going to be late or need to cancel?
Call 646.205.8244 ext. 4. If you cancel, please give us enough time to replace you. You may not cancel via text message. You must call our office.
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How do I find out if my call time changed?
The Casting Director will give you a Call Time Change Box number or instructions on how to get your call time changes. It is your responsibility to get call time changes and show up to set on time.
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Who do I report to on set?
It depends on the production, but often a Background Actor’s main contact is the 2nd Assistant Director (2nd AD) or Production Assistants (PAs).
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What do I do when I’m not filming?
When you are not required on set, you will be taken to Holding. You can bring items to the holding area to keep busy while you are not working.
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Can I bring a guest to set?
Do not bring guests to the set with you.
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What happens if I get hurt on set?
If you are injured during your time on set, report it to the Assistant Director and/or set medic immediately.
SmartVoucher
SmartVoucher is Central Casting’s digital voucher platform. If you have not yet logged in to our online self-service platform, visit our Log In page to learn how to access your profile. You will need to log in to your online profile to access SmartVoucher if used on the production you are booked to work.
(click image for more information on SmartVoucher)
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What do I need to do at my call time?
You do not need to take any actions with your SmartVoucher prior to or at your call time.
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Do I need to complete the forms sent to me/appearing in my dashboard every day I work?
Yes, as some of the forms are project/work date specific.
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Do I need to upload my ID documents before a work date?
No. Central Casting has already obtained and validated your start paperwork. If not, you will be asked to complete on paper on set.
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I don’t have a login for my online profile. How can I review my SmartVoucher?
First, you must claim your profile by clicking the “log in” button in our website menu and choosing the “claim profile” option. Once claimed, you will be able to log in to review your SmartVoucher.
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How do I change my tax withholding information?
Please visit myEP for more information on updating any payroll information.
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Do I need to add my meal/allowances/adjustments to my voucher?
No, production will input this information as the day progresses.
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Do I have to e-sign my SmartVoucher while on set?
We suggest you review your SmartVoucher while still on set, so you have the opportunity to raise any questions in person with the production staff that completed your voucher.
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How do I access my SmartVoucher without going through the email link?
Log in to your Central Casting online profile and select the “Job Review” option in the blue toolbar on top.
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How can I access forms after I’ve e-signed them?
Upon request, Central Casting can provide you the signed copy of a form.
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Can I undo the e-sign checkbox?
Once the e-sign checkbox is selected, it cannot be undone.
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Will I be emailed a copy of my SmartVoucher?
No. For your security, you will always be required to use your unique login to view your SmartVoucher. You can print a copy at any time by selecting the “Export” button.
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How do I access my past SmartVouchers?
Log in to your Central Casting online profile and select the “Job Review” option in the blue toolbar on top.
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Can I access copies of my paper vouchers through my online profile?
No. Your online profile will only contain copies of SmartVouchers. Paper copies are not uploaded.
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How can I track any changes made to my SmartVoucher?
Once you have received a SmartVoucher for review on a job, any changes made will create an updated version. You can view all versions from the dropdown menu within a job review.
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What if something is missing or incorrect on my voucher?
We suggest you review and raise these concerns while on set for the quickest remedy. If you are unable to review until you get home, select “raise a query” from the review page and you may type your question for production there.
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Do I get paid right away when using SmartVoucher?
No, your payment will continue to be processed through payroll and your check will be sent as per normal schedule.
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My login isn’t working. How can I get help?
You can contact technical support Monday-Friday 6am-6pm PT at 855.500.2055, helpme@centralcasting.com, or tech support chat.
Payroll
When you signed up with Central Casting, we become your employer and, in most cases, are responsible for paying you. You’ll know you are paid by us if your voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your paycheck, contact our payroll department directly.
For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.
Contact payroll
800.562.2718
(select option #3 when prompted)
To change your address, view your pay history, compare paychecks, and more, log in or sign up with myEP. When signing up for the first time, please use the same email address you have on file with Central Casting. To learn more, visit Entertainment Partners’ myEP information page.
FAQs
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How soon after I work can I expect my paycheck?
Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP.
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Can I pick up my check?
We do not currently have the resources for checks to be picked up. Payroll is handled in a secure area with 24-hour surveillance and delivered directly to the post office by our bonded driver. Paymasters do not have access to your paychecks.
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How long does it take to receive my check after it has been mailed?
Paychecks are sent first class mail. While you will receive most checks within 2-3 business days after they are sent out, it could take longer through the federal mail system, particularly during holiday periods.
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Why do I sometimes receive my paychecks out of work date order?
Checks are processed as they come in from production. Production companies vary on how often they process and send in background vouchers.
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What do I do if I think a check is missing?
To inquire about a missing check, please contact payroll at 800.562.2718. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.
To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.
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Do I need to write my Social Security number on my voucher each time I work?
Yes. We payroll many people with the same or similar names. You will need to put your Social Security number (at least the last 4 digits) on each voucher so we can correctly identify who we should pay. Your voucher will not be processed or delayed if we are unable to identify who worked.
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How do I contact the payroll department?
For payroll questions only, please call 800.562.2718 and select option #3 when prompted. Representatives are available Monday-Friday, 8am-5pm PT.
Payroll and casting are handled separately. Our Casting Directors do not have access to your pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project you worked on, the date you worked, and your voucher information.
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How do I sign up with myEP?
To create an account, please go to my.EP.com and sign up using the same email address you have on file with Central Casting.
Once you have created and logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check, or gross pay information.
Now that your payment profile is linked, you will be able to change your address, view your pay history, and compare paychecks. Be sure to review your contact information to make sure everything is current.
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How do I change my address with payroll?
To change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.
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How do I place a stop payment on a paycheck I never received?
Please fill out our Stop Pay/Reissue Form and submit via the instructions provided on the form.
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How long does it take to reissue a check after I request a stop payment?
Five business days for current year checks, but it may take longer for checks cut in a previous calendar year. We cannot reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.
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Can I request a work history?
You can access your pay history by signing up or logging in to your myEP account. If you need records to join SAG-AFTRA, please call 818.955.6313. SAG-AFTRA will only accept faxes sent directly from our payroll department certified by our manager.
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How do I get my W-2?
To access your W-2, visit EP’s W-2 page.
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How can I submit an inquiry or correction to my tax form?
Please fill out and sign our inquires and corrections form.
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How can I verify my employment with Central Casting?
For employment verification, call Entertainment Partners at 818.955.6313.
Updates
Updates are currently on hold due to COVID-19. You can upload photos and update your information in your online profile. Our notices have the most up-to-date information, please check them for updates.
Once signed up with Central Casting, you can update your profile information and add additional photos by logging in to your online profile. By keeping your information current, our Casting Directors can consider you for a variety of roles.
Address changeTo change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.
To change your address with casting, please log in to your online profile.
FAQs
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What are some examples of additional photos?
- Photos of you in unique and distinct wardrobe (homeless, doctor, formal, etc.)
- Vehicles or motorcycles that you own and can work with
- Pets you are willing to work with (pet photos must be submitted; we cannot take any photos of pets at our office)
- Photos of you in costumes that you own (generic non-trademarked Halloween costumes, Santa Claus, etc.)
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How do I change my status from Non-Union to SAG-AFTRA?
You can change your status by filling out our SAG-AFTRA update form.
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How do I change my file information?
If you would like to update or change any information you can do so by logging in to your online profile.