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how to get work

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you need to help you get background acting jobs.

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1.

Check your messages

Casting Directors will either email or text to check your availability and ask follow up questions. You can also directly respond to these messages through the inbox in your online profile.

Be sure to fill out the availability calendar in your profile, which Casting Directors will use when considering you for roles.

You can also check our Jobs page for roles you fit.


2.

If you are available

Reply to the message as soon as possible and be sure to answer all relevant questions.

If submitting via the Jobs page, email the address provided on the job posting. Don’t forget to attach requested photos or other materials.

Illustrated woman halding a tablet standing next to a checklist.

Illustration of a hand holding a cell phone with a text bubble reading 'are you available?'
3.

If you get the job

When you’re booked, the Casting Director will tell you how to get your details and your call time changes. This will likely be in the form a Details Blog and a Call Time Change Box phone number. Be sure to write this information down for reference.

If your production is using SmartVoucher, be sure to approve your voucher before leaving set so you can raise any queries with production.


Notices

Update sizes in your online profile

  • Has it been a while since you updated your sizes? Have you not yet populated sizes in your online profile? Casting Directors often use these measurements when booking their shows. If you don’t have your sizes or have inaccurate measurements in your profile, you may be missing out on job opportunities. Learn more.

Central Casting’s new text message number – it’s shorter and always the same!

  • Text messages from Central Casting will be sent from a new number. It’s shorter – only 5 digits, and it’s always the same 5-digit number. You can be assured that all messages you receive from this number are from us here at Central Casting. We know some of our Background Actors had some difficulty receiving text messages, this new number will help ensure all messages are delivered.

    To respond to availability inquiries, you still must click the provided link or log in to your online profile. And of course if you’re going to be late or need to cancel, you must call your Central Casting office. This new text number does not accept replies.

COVID-19 booster requirement effective March 15, 2022

  • Updates to the Return to Work Agreement regarding productions with a mandatory vaccination policy for Zone A. For details, see the Return to Work Agreement page.

NY Whistleblower Protection

  • For information about New York’s protections for workers who engage in whistleblower activity: Available here.

Update to online profile regarding vaccination status

  • In your online profile, you now have the option to specify if you are fully vaccinated against COVID-19 or are seeking religious/medical exemption. Log in to your profile, open the “Key Information” tab, and scroll to the “COVID-19 vaccination question” to update. You can learn more on our Return to Work Agreement page.

Direct Deposit for Background Actors

  • Central Casting is excited to announce a direct deposit payment option for Background Actors! If you’d like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting provides casting services and Entertainment Partners handles payroll. Learn More.

Introducing SmartVoucher

  • Central Casting is excited to announce SmartVoucher, our new digital voucher platform. In order to use SmartVoucher, you will need to claim your online profile if you haven’t already. You can find more information on SmartVoucher on the Talent page. Learn more.

Tech support chat

  • Our tech support chat is now available between 6am-6pm PT for technical help with your online profile, email updates, required training questions (Los Angeles and New York only), and more. Note: technical support and casting are separate. If you need to cancel, are going to be late, have questions about your booking, or other casting related inquiries, you must contact your Central Casting office.

Sick and Safe Time Act

  • We are making available to you the Notice of Employee Rights – New York City Earned Sick and Safe Time Act. Available here.

Central Casting Policies and Arbitration Agreement

  • All talent signed up with Central Casting are required to comply with Central Casting’s policies which includes a mandatory arbitration agreement. If you choose to continue your employment/casting relationship with Central Casting, your consent to the arbitration agreement is deemed automatic and no action is needed from you, and you may continue to submit for work like you normally do. You are not required to review the arbitration agreement, but if you choose to read it, it is available in our Forms and Policies section. Refusal to comply with Central Casting’s arbitration agreement and policies will mean you are ineligible to work on Central Casting jobs.

Check out our Articles section

  • Articles are available now. Each article has a quick poll. Be sure to cast your votes. Keep checking back as we continue to post regular new content.
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17 hours ago

UNION AND NON UNION - PHOTO DOUBLE OF MAIN LEAD - CAUCASIAN MALE CHILD 6-8yrs - DIRTY BLONDE or LIGHT BROWN or BROWN HAIR - COVID TEST 12/ 10 or 12/ 12 - WORKS 12/13. PLEASE SUBMIT PHOTO TO YANCYESUBMISSIONS@CENTRALCASTING.COM - PLEASE PUT YOUR CHILDS NAME / PHOTO DOUBLE IN SUBJECT LINE - INCLUDE ALL SIZES, CHILDS AGE, DOB FOR CHILD, GUARDIANS NAME, UNION STATUS, PHONE, 1-3 PHOTOS as well. REGARDING GUARDIAN AND CHILD - NEW REQUIREMENT FOR WORK IN NEW YORK CITY: As required by New York City law, you must be fully vaccinated against COVID-19 (meaning 2 weeks have passed since your second dose of the Pfizer or Moderna vaccine, or two weeks have passed since your single dose of the Johnson & Johnson vaccine); if you are not, then you are not eligible for this job, unless you can provide documented proof of medical disability or sincerely held religious belief that prevents vaccination or you are a minor age 4 or younger. Any offer of work is “conditioned” on you providing adequate proof to Production that you meet either of the criteria mentioned above. If you are unable to show adequate proof to Production, then you are ineligible to be hired for this particular Production.
(Note: If you are selected, only Production will collect and verify your proof of disability/religious belief (if applicable to you), but both Central Casting and Production will each separately collect and verify your proof of vaccination.)” Both GUARDIAN AND CHILD MUST TEST - FILMS IN NY - TESTS IN NYC
... See MoreSee Less

19 hours ago

UNION AND NON UNION - PHOTO DOUBLE OF MAIN LEAD - CAUCASIAN MALE CHILD 13-15yrs - DIRTY BLONDE or LIGHT BROWN or BROWN HAIR - COVID TEST 12/ 10 or 12/ 12 - WORKS 12/13. PLEASE SUBMIT PHOTO TO YANCYESUBMISSIONS@CENTRALCASTING.COM - PLEASE PUT YOUR CHILDS NAME / PHOTO DOUBLE IN SUBJECT LINE - INCLUDE ALL SIZES, CHILDS AGE, DOB FOR CHILD, GUARDIANS NAME, UNION STATUS, PHONE, 1-3 PHOTOS as well. REGARDING GUARDIAN AND CHILD - NEW REQUIREMENT FOR WORK IN NEW YORK CITY: As required by New York City law, you must be fully vaccinated against COVID-19 (meaning 2 weeks have passed since your second dose of the Pfizer or Moderna vaccine, or two weeks have passed since your single dose of the Johnson & Johnson vaccine); if you are not, then you are not eligible for this job, unless you can provide documented proof of medical disability or sincerely held religious belief that prevents vaccination or you are a minor age 4 or younger. Any offer of work is “conditioned” on you providing adequate proof to Production that you meet either of the criteria mentioned above. If you are unable to show adequate proof to Production, then you are ineligible to be hired for this particular Production.
(Note: If you are selected, only Production will collect and verify your proof of disability/religious belief (if applicable to you), but both Central Casting and Production will each separately collect and verify your proof of vaccination.)” Both GUARDIAN AND CHILD MUST TEST - FILMS IN NY - TESTS IN NYC
... See MoreSee Less

19 hours ago

UNION AND NON UNION - PHOTO DOUBLE OF MAIN LEAD - CAUCASIAN FEMALE CHILD 12-14yrs - LONG BROWN HAIR - COVID TEST 12/ 10 or 12/ 12 - WORKS 12/13. PLEASE SUBMIT PHOTO TO YANCYESUBMISSIONS@CENTRALCASTING.COM - PLEASE PUT YOUR CHILDS NAME / PHOTO DOUBLE IN SUBJECT LINE - INCLUDE ALL SIZES, CHILDS AGE, DOB FOR CHILD, GUARDIANS NAME, UNION STATUS, PHONE, 1-3 PHOTOS as well. REGARDING GUARDIAN AND CHILD - NEW REQUIREMENT FOR WORK IN NEW YORK CITY: As required by New York City law, you must be fully vaccinated against COVID-19 (meaning 2 weeks have passed since your second dose of the Pfizer or Moderna vaccine, or two weeks have passed since your single dose of the Johnson & Johnson vaccine); if you are not, then you are not eligible for this job, unless you can provide documented proof of medical disability or sincerely held religious belief that prevents vaccination or you are a minor age 4 or younger. Any offer of work is “conditioned” on you providing adequate proof to Production that you meet either of the criteria mentioned above. If you are unable to show adequate proof to Production, then you are ineligible to be hired for this particular Production.
(Note: If you are selected, only Production will collect and verify your proof of disability/religious belief (if applicable to you), but both Central Casting and Production will each separately collect and verify your proof of vaccination.)” Both GUARDIAN AND CHILD MUST TEST
... See MoreSee Less

LAW AND ORDER ORIGINAL IS SEEKING BG WITH MMA EXPERIENCE TO PORTRAY INSTRUCTORS AND STUDENTS WITH THEIR OWN GEAR SUCH AS GLOVES, PADS, SHINS PADS, ETC.

UNION ROLE. $197/8, $100 TESTING STIPNED. TESTING FRIDAY 12.9 IN NYC AREA AND WORKING MONDAY 12.12 IN WILLIAMSBURG BROOKLYN. INTERIOR SHOOT.

PLEASE EMAIL A CURRENT PHOTO, SAG STATUS, CLOTHING SIZES, AND CONTACT INFORMATION TO JEFFREYSUBMISSIONS@CENTRALCASTING.COM WITH "MMA 12.12" IN THE SUBJECT LINE. BE SURE TO NOTE YOUR MMA EXPERIENCE AND WHAT GEAR YOU CAN PROVIDE.

THANKS!
... See MoreSee Less

LAW AND ORDER ORIGNIAL ARE SEEKING BG TO PORTRAY A MALE/FEMALE A YOUNG KISSING COUPLE. TESTING ON FRIDAY 12.2 TO WORK MONDAY 12.5. ALL IN THE NYC AREA.

SAG ROLE $187/8, $100 TESTING STIPEND. $25 BUMP.

PLEASE EMAIL YOU AND YOUR PARTNERS NAME, CONTACT INFO, SAG STATUS, AND SIZES TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "KISSING COUPLE 12.5" IN THE SUBJECT LINE.
... See MoreSee Less

DR DEATH SEASON 2 ARE SEEKING MINORS AGES 6-8 YRS OLD, AFRICAN AMERICAN BOYS TO PORTRAY THE SON OF AN ACTOR.

TESTING ON SUNDAY DECEMBER 4TH IN MANHATTAN AND WORKING ON TUESDAY DECEMBER 6TH. TUESDAY LOCATION IS AT RYE PLAYLAND IN RYE, NY. TRANSPORTATION PROVIDED TO RYE IF NEEDED.

SAG ROLE. MUST HAVE UPDATED WORK PERMIT, TRUST ACCOUNT, AND IDS. THE GUARDIAN THAT WILL BE ON SET WITH THE MINOR MUST ALSO TEST WITH THE MINOR.

PLEASE EMAIL A CURRENT PHOTO, UNION STATUS, CONTACT INFORMATION, AND CURRENT CLOTHING SIZES TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "SON 12.6" IN THE SUBJECT LINE.
... See MoreSee Less

LAW AND ORDER : SVU - SEEKING - Union or Non-Union KIDS age 9-11, role: Kid at Park. Filming exterior for Winter, NY area.
Preferred COVID test date is Fri 12/2 (but testing on Sat 12/3 or Sun 12/4 can be arranged), work day Mon 12/5
Rate $187/8, COVID test $100 stipend
Minor must have valid PHOTO ID (to complete an I9 document), valid minor work permit, and trust account set up. Guardian bringing minor to set will also need to COVID test.
**If any guardians are interested in working on the day we have a few Parent roles open too (PAID AT SAME RATE AS CHILD). Guardians that want to work must have a valid PHOTO ID for an I9 as well.
Please submit photos and info to SVUSUBMISSIONS@CENTRALCASTING.COM with "your Childs name / kid at park" in subject line. please include current photo of child and yourself (if you can work with them) Full name of guardian and child, Date of birth for child only, phone, current sizes for child(height, shirt, pant, shoe), Please note what ID(s) minor will bring to set to complete an I9 document (must have a valid photo ID), please let us know if guardian would like to work and if so what PHOTO ID they can provide
... See MoreSee Less

DR DEATH SEASON 2 ARE SEEKING MINORS AGES 7-10 YRS OLD, CAUCASIAN BOYS TO PORTRAY THE SON OF AN ACTOR.

TESTING ON FRIDAY DECEMBER 2ND IN MANHATTAN AND WORKING ON MONDAY DECEMBER 5TH. MONDAY LOCATION IS CURRENTLY TBD BUT WILL BE IN THE NYC AREA.

SAG ROLE. MUST HAVE UPDATED WORK PERMIT, TRUST ACCOUNT, AND IDS. THE GUARDIAN THAT WILL BE ON SET WITH THE MINOR MUST ALSO TEST WITH THE MINOR.

PLEASE EMAIL A CURRENT PHOTO, UNION STATUS, CONTACT INFORMATION, AND CURRENT CLOTHING SIZES TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "SON 12.5" IN THE SUBJECT
... See MoreSee Less

NBC SERIES - LAW AND ORDER : SVU - SEEKING - BOYS, AGES 11-13YRS, APPEAR LATINX, ROLE: FEATURED KID ON BIKE - COVID TEST 11/29 or 11/30 NYC, WORK 12/1 EXTERIOR FOR WINTER - **MINOR MUST BE COMFORTABLE RIDING A BIKE IN THE SCENE, PLEASE NOTE IF YOU HAVE A BIKE/HELMET YOU CAN BRING TO SET ON WORK DAY- PLEASE LIST NAME OF CHILD, NAME OF GUARDIAN, ALL CHILDS SIZES, LIST CHILDS AGE UNION STATUS - INCLUDE PHOTO OF CHILD, MUST HAVE NY WORK PERMIT READY AND VALID, TRUST ACCOUNT MUST BE DONE. ALL KIDS MUST HAVE PROPER i9 IDENTIFICATION IN ORDER TO WORK. PLEASE SEND PHOTO TO SVUSUBMISSIONS@CENTRALCASTING.COM WITH YOUR NAME IN SUBJECT LINE / "FEATURED KID" ... See MoreSee Less

BUPKIS CASTING MINOR PHOTO DOUBLE AGES 8-12 YRS TO PORTRAY CAUCASIAN BOY 47," 52 LBS, BROWN HAIR.

MUST BE AVAIL TO TEST SUN 11/27 OR MON 11/28, WORK TUES 11/29-THURS 12/1, RETEST FRI 12/2 OR SUN 12/4, WORK MON 12/5.

$100/TEST, $219/8 HOURS WORK DATES

IF AVAILABLE, PLEASE EMAIL THE FOLLOWING TO melissamsubmissions@centralcastingc.om: MINOR'S NAME DOB, HEIGHT, WEIGHT, COTHING SIZE, SHOE SIZE, PARENT/GUARDIAN'S NAME + CONTACT INFO.
... See MoreSee Less

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Profile Management

When you sign up with Central Casting, you create an online profile where you can manage your availability, update your photos and contact information, and respond to job inquiries in our online self-service platform. Our Casting Directors use your online profile to consider you for background acting, stand-in, double, and other types of roles.

If you previously registered with Central Casting before the launch of our online self-service platform, a profile has already been created for you. To access your information, please claim your profile using the email address you have on file with Central Casting.

Required Training

All those registered with Central Casting New York must take required anti-harassment training annually in order to remain active and eligible to be booked.

More information

Profile Management FAQs

For technical support, please contact 855.500.2055, helpme@centralcasting.com, or tech support chat.

Frequently Asked Questions

Being Booked

Casting Directors use multiple tools to book Background Actors, including seeking submissions on our Jobs page and sending availability messages through our messaging platform.

You are booked to work when you accept an offer for work and receive details.

FAQs

  • What do I do if I’m going to be late or need to cancel my booking?

    Call 646.205.8244 ext. 4. If you cancel, we ask that you give us enough notice to replace you. Note: You cannot cancel via text message. You must call our office.


  • Is there a guarantee of work?

    No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background work, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.


  • What does “checking your availability” mean?

    “Checking your availability” means that a Casting Director is preparing the look for a show for a future date and is checking if you are available to work that day. When Central Casting checks your availability, we are not offering or guaranteeing work, we are only asking if you can work without time restrictions on a specific date or date range. “Without time restrictions” means that there are no possible conflicts that would prevent you from working that day. When preparing for and booking their shows, Casting Directors may not know call times until they get additional information from production and those call times often change through the night and early morning. That’s why you need to have all day availability when responding as avail to these messages.


  • What does “first avail” mean?

    “First avail” means that you have confirmed your availability, but the Casting Director cannot book you right away. You are not booked unless you accept an offer for work and receive details. So when you are on first avail, you are not officially booked and are still able to look for other work. If you are offered another job or put on first avail for another job, please call the initial Casting Director you are on first avail for before accepting the offer; your first avail show may choose to hire you first. Also, if your availability changes while on first avail, please call our office as soon as possible to let us know you are no longer available to work.


  • How do I get my details?

    The Casting Director will give you your booking information, often in the form of a Details Blog. You will use the show name and 4-digit passcode given to you to access your booking information.


  • Where can I find the dates I’ve been booked for?

    In the “My Schedule” page of your online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.


  • What happens if I miss a call from Central Casting?

    Please check your voicemail before calling Central Casting. If the Casting Director did not leave a message, wait to see if you hear back. If you do not receive a call back, assume you are no longer needed.


  • What is a rush call?

    Rush calls are for immediate same-day work. When you respond to a rush call, you may be required to get to set as soon as possible.


  • Where can I view the New York Anti-Sexual Harassment in the Workplace Policy?

    You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.


  • Why have I not been contacted for work in a while?

    Our Casting Directors book Background Actors based on the needs of production. Be sure to fill out your profile thoroughly and accurately so Casting Directors know the types of roles you can portray. You can also check our Jobs page for work opportunities.


  • What can I do to help myself get booked?

    Through our online self-service platform, you can now edit your online profile and receive job inquiries from Casting Directors. Here are some tips to ensure you’re putting yourself in the best position to be booked.

    1. To get booked by Central Casting, you must first claim your online profile. To claim, select the log in button in our website menu, then choose the claim profile option. Once claimed, you will be able to log in and get jobs through our online self-service platform.
    2. Casting Directors use the information in your profile, like hair color, eye color, sizes, vehicles you own, etc., when booking their shows. By filling out your profile completely and accurately, you will show up in more searches for roles you fit.
    3. Upload photos of yourself in different looks and wardrobe, your vehicles, and pets you are willing to work with. Casting Directors use your photos to make sure your look fits the role.
    4. Manage your availability calendar. Keeping your availability up to date lets Casting Directors know when to contact you for work and helps ensure you don’t become double booked.
    5. Reply to emails and texts promptly. You will receive availability messages, job inquiries, and other communications from Central Casting via email. Be sure to enable alerts so you never miss a job opportunity. Also, add DoNot-Reply@centralcasting.com to your safe sender list, so emails don’t get lost in junk or other folders. Casting Directors may also reach out via text message and you can also view all communications in the messages folder of your online profile.

Messaging

When a Casting Director contacts you for work, you will often receive an alert in your profile and an email through our online self-service platform. We recommend setting up email alerts so you never miss a message from Central Casting. To learn how to set up email alerts on your device, read these instructions.

To learn more about check avail, first avail, and other booking terminology, see our article First Avail: Everything You Need to Know.

Being booked on mandatory vaccination productions. Opens in a new window.(click image for more information)

  • How do I submit for work?

    Casting Directors will contact you directly when you fit the look or requirements for a role. Be sure to completely fill out your online profile and add additional photos in different looks so Casting Directors can consider you for a variety of roles.


  • How do I know the message came from Central Casting?

    Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via your online profile. SMS text messages will always come from the same 5-digit number and will always include a link to reply via our casting platform. These inquiries will also appear in your online profile.

    Emails from Central Casting will include your name, a message from the casting director, and a link to our online self-service platform.

  • What happens after I respond to a message?

    Our Casting Directors will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you’re booked when you accept an offer for work and receive details.


  • What does the phrase “without time restrictions” mean?

    When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if you cannot work between 3-4pm, you are not available without time restrictions.


  • I didn’t see the message until later. Can I still respond?

    Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to job inquiries on time.


  • Can I respond to multiple avail messages?

    Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked. If you are on first avail, please let that Casting Director know before accepting another offer.


  • How do I know you received my response?

    After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.


  • Why am I unable to reply to an availability message?

    Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.


  • Where can I find my responses to messages I’ve received?

    In the “My Schedule” page of your online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.

    Screenshot of the My Schedule section of the Casting Platform.(click image for more information)


  • What if I don’t hear back from a Casting Director?

    If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.


  • What are my booking details?

    Once you have accepted an offer for work, the Casting Director will let you know how to access your details, which will likely be in the form of a Details Blog. To access your details, enter the show name and passcode given to you in the My Details section of our website. Casting Directors get booking information as it comes in from production, so you likely will not receive your details until the evening before the shoot.


  • Do I still have to call the Call Time Change Box for my call time changes?

    Yes, your call time changes will be updated on the Call Time Change Box. You can find your Call Time Change Box information in your Details Blog.


  • If I receive a message, does that mean I’m officially booked?

    You are not booked unless you accept an offer for work and receive details.


  • What if I respond to a message then never hear back from the Casting Director?

    Thank you for replying. Your response lets the Casting Director know you are interested and available to work, but does not guarantee you will be booked. Depending on the casting volume, you may not hear back.


  • Can I reply directly to a text message?

    No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.


  • Can I call the number I received the text message from?

    No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. Please call our main line at 646.205.8244.


  • Why was there a link in my message?

    While you may receive an email or text message, all communication with Casting Directors happens through our online self-service platform. Each communication will include a link to your online profile where you can reply to the message.


  • Can I get messages in a language other than English?

    No, the messages are only in English.


  • I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?

    Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.


  • Can I change my response?

    If your availability has changed after responding to a message, please call our office at 646.205.8244.


  • I’m not registered with Central Casting. Why am I getting these messages?

    We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.


  • Can I opt out of SMS messaging?

    As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.


  • How do I set up email alerts on an iPhone?

    Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.

    1. Open an email from Central Casting
    2. Tap on Central Casting in the “from” field at the top of the page
    3. Select “add to VIP” below Central Casting’s contact information

On Set

Once you’ve been booked, you are ready to get on set!

Please show up to set on time and camera ready. Check in with your contact and get your voucher when you arrive.

Your time on set will vary, but a typical day can last up to 12 hours. You are an important part of the production, please be professional and have a good attitude on set.

FAQs

SmartVoucher

SmartVoucher is Central Casting’s digital voucher platform. If you have not yet logged in to our online self-service platform, visit our Log In page to learn how to access your profile. You will need to log in to your online profile to access SmartVoucher if used on the production you are booked to work.

How to access your SmartVoucher. If you have not claimed your online profile, you will need to claim it order to access SmartVoucher. Visit centralcasting.com, click log in, then choose claim profile.(click image for more information on SmartVoucher)

Payroll

When you signed up with Central Casting, we become your employer and, in most cases, are responsible for paying you. You’ll know you are paid by us if your voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your paycheck, contact our payroll department directly.

For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.

Contact payroll
855.500.2055
(press option 2, then sub-option 4)
6am-6pm PT

You can also contact payroll at helpme@centralcasting.com or through tech support chat on our website or myEP.

myEP

To change your address, view your pay history, compare paychecks, and more, log in or sign up with myEP. When signing up for the first time, please use the same email address you have on file with Central Casting. To learn more, visit Entertainment Partners’ myEP information page.

Direct deposit
If you would like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting and Entertainment Partners provide combined casting and payroll services. Learn more on our Direct Deposit page.

FAQs

  • How soon after I work can I expect my paycheck?

    Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP.


  • Can I pick up my check?

    We do not currently have the resources for checks to be picked up. Payroll is handled in a secure area with 24-hour surveillance and delivered directly to the post office by our bonded driver. Paymasters do not have access to your paychecks.


  • How long does it take to receive my check after it has been mailed?

    Paychecks are sent first class mail. While you will receive most checks within 2-3 business days after they are sent out, it could take longer through the federal mail system, particularly during holiday periods.


  • Why do I sometimes receive my paychecks out of work date order?

    Checks are processed as they come in from production. Production companies vary on how often they process and send in background vouchers.


  • What do I do if I think a check is missing?

    To inquire about a missing check, please contact payroll at 855.500.2055. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.

    To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.


  • Do I need to write my Social Security number on my voucher each time I work?

    Yes. We payroll many people with the same or similar names. You will need to put your Social Security number (at least the last 4 digits) on each voucher so we can correctly identify who we should pay. Your voucher will not be processed or delayed if we are unable to identify who worked.


  • How do I contact the payroll department?

    For payroll inquiries, please call 855.500.2055 and select option 2, then sub-option 4 when prompted. Representatives are available Monday-Friday, 6am-6pm PT. Peak call times are between 3-5pm PT, we recommend calling outside of this window for assistance.

    Payroll and casting are handled separately. Our Casting Directors do not have access to your pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project you worked on, the date you worked, and your voucher information.


  • How do I sign up with myEP?

    To create an account, please go to my.EP.com and sign up using the same email address you have on file with Central Casting.

    Once you have created and logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check, or gross pay information.

    Now that your payment profile is linked, you will be able to change your address, view your pay history, and compare paychecks. Be sure to review your contact information to make sure everything is current.


  • How do I change my address with payroll?

    To change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.


  • How do I place a stop payment on a paycheck I never received?

    Please fill out our Stop Pay/Reissue Form and submit via the instructions provided on the form.


  • How long does it take to reissue a check after I request a stop payment?

    Five business days for current year checks, but it may take longer for checks cut in a previous calendar year. We cannot reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.


  • Can I request a work history?

    You can access your pay history by signing up or logging in to your myEP account. If you need records to join SAG-AFTRA, please call 818.955.6313. SAG-AFTRA will only accept faxes sent directly from our payroll department certified by our manager.


  • How do I update my W-4?

    To update your W-4 and State Employee’s Withholding Allowance Certificate, select the relevant form from the links below, fill out and follow the directions on the form, then email to the payroll department at CPInquiries@ep.com. Please note: if claiming exempt, a new W-4 is needed each year.

    W-4
    New York IT-2104


  • How do I get my W-2?

    To access your W-2, visit EP’s W-2 page.


  • How can I submit an inquiry or correction to my tax form?

    Please fill out and sign our inquires and corrections form.


  • How can I verify my employment with Central Casting?

    For employment verification, call Entertainment Partners at 818.955.6313.

Updates

Once signed up with Central Casting, you can update your profile information and add additional photos by logging in to your online profile. By keeping your information current, our Casting Directors can consider you for a variety of roles.

Address change
To change your address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address you have on file with Central Casting.

To change your address with casting, please log in to your online profile.

FAQs