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how to get work
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you need to help you get background acting jobs.
Check your messages
Casting Directors will either email or text to check your availability and ask follow up questions. You can also directly respond to these messages through the inbox in your online profile.
Be sure to fill out the availability calendar in your profile, which Casting Directors will use when considering you for roles.
You can also check our Jobs page for roles you fit.
If you are available
Reply to the message as soon as possible and be sure to answer all relevant questions.
If submitting via the Jobs page, email the address provided on the job posting. Don’t forget to attach requested photos or other materials.
If you get the job
Once booked, you will likely receive your details as a message from our casting platform. Your details will include information on how to get your call time changes. Be sure to check for any changes before arriving to set.
If your production is using SmartVoucher, be sure to approve your voucher before leaving set so you can raise any queries with production.
Notices
Optional photo updates
- Photo Updates sessions are for registered Background Actors who wish to update their main profile photos. At these optional sessions, our staff will take a new headshot and full-body shot and will have you complete any outdated paperwork. Reserve now.
Update sizes in your online profile
- Has it been a while since you updated your sizes? Have you not yet populated sizes in your online profile? Casting Directors often use these measurements when booking their shows. If you don’t have your sizes or have inaccurate measurements in your profile, you may be missing out on job opportunities. Learn more.
Central Casting’s new text message number – it’s shorter and always the same!
- Text messages from Central Casting will be sent from a new number. It’s shorter – only 5 digits, and it’s always the same 5-digit number. You can be assured that all messages you receive from this number are from us here at Central Casting. We know some of our Background Actors had some difficulty receiving text messages, this new number will help ensure all messages are delivered.
To respond to availability inquiries, you still must click the provided link or log in to your online profile. And of course if you’re going to be late or need to cancel, you must call your Central Casting office. This new text number does not accept replies.
NY Whistleblower Protection
- For information about New York’s protections for workers who engage in whistleblower activity: Available here.
Direct Deposit for Background Actors
- Central Casting is excited to announce a direct deposit payment option for Background Actors! If you’d like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting provides casting services and Entertainment Partners handles payroll. Learn More.
Tech support chat
- Our tech support chat is now available between 6am-6pm PT for technical help with your online profile, email updates, required training questions (Los Angeles and New York only), and more. Note: technical support and casting are separate. If you need to cancel, are going to be late, have questions about your booking, or other casting related inquiries, you must contact your Central Casting office.
Sick and Safe Time Act
- We are making available to you the Notice of Employee Rights – New York City Earned Sick and Safe Time Act. Available here.
Check out our Articles section
- Articles are available now. Each article has a quick poll. Be sure to cast your votes. Keep checking back as we continue to post regular new content.
Central Casting New York is holding a Talent Onboarding event to sign up people who can portray college age and 18-to-look-younger.
Make a reservation for our September 19 Talent Onboarding event at: www.centralcasting.com/nyonboard
Central Casting New York is holding Photo Updates sessions for registered Background Actors who wish to update their main profile photos.
At these optional sessions, our staff will take a new headshot and will have you complete any outdated paperwork.
Reserve now: www.centralcasting.com/nyupdates/
Reserve your spot now! Get your minors signed up so they're eligible to work when production ramps up.
Central Casting New York is looking for babies (must be at least 15 days old), children, and teenagers (up to 17 years old) to work on our upcoming productions.
Make a reservation for our July 12 or July 26 Minors Talent Onboarding event at:
www.centralcasting.com/nyonboard
Want to get your minor on set as a PAID Background Actor? Central Casting New York is looking for babies (must be at least 15 days old), children, and teenagers (up to 17 years old) to work on our upcoming productions.
Make a reservation for our July 12 or July 26 Minors Talent Onboarding event at:
www.centralcasting.com/nyonboard
Want to get paid to work as a Background Actor with Central Casting? Sign up now so you're active and eligible to work when production ramps back up! Learn more and reserve a spot for Talent Onboarding on our website:
www.centralcasting.com/sign-up/
OUT THE KITCHEN ARE SEEKING MALE MINORS AGES 10-14 YRS TO PORTRAY SOCCER TEAMS. LOOKING FOR MINORS WITH SOCCER EXPERIENCE. NOTHING SPECIAL ABILITY OR STUNT WORTHY.
UNION ROLE. $187/8hr. LOOKING FOR BG THAT CAN PROVIDE THEIR OWN GEAR SUCH AS SHIN GUARARDS AND CLEATS, BUT NOT REQUIRED. THIS WILL BE AN EXTERIOR SHOOT FOR CURRENT SEASON IN WILLIAMSBURG BROOKLYN.
MUST HAVE A VALID WORK PERMIT, TRUST ACCOUNT, AND IDS. PLEASE EMAIL A CURRENT PHOTO, SIZES, AGE, SOCCER EXPERIENCE, GEAR YOU CAN PROVIDE, AND CONTACT INFORMATION TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM AND STEPHASUBMISSIONS@CENTRALCASTING.COM WITH "KIDS SOCCER TEAM 6/12" IN THE SUBJECT LINE.
OUT THE KITCHEN SEEKING NON-UNION MALES AND FEMALES TO PORTRAY A HIGH SCHOOL BRASS BAND. NO ACUTAL PLAYING ON THE DAY BUT LOOKING FOR BG THAT CAN PROVIDE THEIR OWN INSTRUMENTS SUCH AS A TRUMPET, TROMBONE, TUBA, AND SNARE DRUMS.
THIS WILL BE AN EXTERIOR SHOOT IN THE WILLIAMSBURG AREA OF BROOKLYN. RATE IS 165/10hr AND BUMPS FOR THE INSTRUMENT YOU CAN PROVIDE WILL BE DISCUSSED DIRECTLY.
PLEASE EMAIL A CURRENT PHOTO, SIZES, THE INSTRUMENT YOU CAN PROVIDE, AND CONTACT INFORMATION TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "HIGH SCHOOL BAND 6/12" IN THE SUBJECT LINE.
Want to work as a PAID Background Actor in popular movies and TV shows? Central Casting New York is looking for people who appear Hispanic/Latinx and people who can portray 18-to-look-younger to work on our upcoming projects.
Make a reservation for our June 26 Talent Onboarding event at:
www.centralcasting.com/nyonboard
Reservations are still available! Central Casting New York is looking for people who appear East Indian and Indian to work on our upcoming projects. Make a reservation for our May 22 Talent Onboarding event at: www.centralcasting.com/nyonboard
Want to work as a PAID Background Actor in popular movies and TV shows? Central Casting New York is looking for people who appear East Indian and Indian to work on our upcoming projects.
Make a reservation for our May 22 Talent Onboarding event at:
www.centralcasting.com/nyonboard
Community
Central Casting cares about your success. Our Background Actors have the opportunity to attend Virtual Visiting sessions and Central Casting University courses held via Zoom that can help you become a pro on set. Keep an eye on your messages for invites to upcoming events.
When joining an event, please ensure your Zoom display name matches the name you made the reservation under. If we cannot verify your reservation based on your Zoom display name, you will not be let into the event.
Virtual Visiting
During our Virtual Visiting sessions, a panel of Casting Directors will answer your questions, give valuable insight into the casting process, and offer tips to be successful on set.
Central Casting University
Central Casting University’s virtual classes offer an introduction to working with Central Casting, the basics of background acting, an overview of who you’ll interact with on set, and all the information you need to be a professional Background Actor.
Community FAQs
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Do I need a reservation to attend Central Casting University or Virtual Visiting?
Yes, you must have a reservation to attend Virtual Visiting sessions and Central Casting University classes. Check your messages for event announcements with instructions on how to make a reservation.
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Where can I find the Zoom link for my event?
Zoom event links are sent out three hours prior to the event start. If you do not receive a link, check your spam or junk folders for emails from notifications@calendly.com.
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I’m having technical trouble attending the event. What do I do?
If you have issues related to Zoom, please see Zoom’s support website for more information. Our technical support team and Casting Directors cannot assist with Zoom-related issues.
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Do the classes cost money?
The classes are free for Background Actors who are registered with Central Casting, are active, and eligible to submit for work.
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Will these classes help me get jobs?
Central Casting University classes are for educational purposes and are designed to help you be successful on set. Attending a University class has no impact on the hiring process.
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Daily Schedule
Profile Management
When you sign up with Central Casting, you create an online profile where you can update your photos and contact information, respond to availability inquiries, manage your availability, and much more. Our Casting Directors use your online profile to consider you for Background Actor, Stand-In, double, and other types of roles.
Required Training
All those registered with Central Casting New York must take required anti-harassment training every year in order to remain active and eligible to be booked.
Profile Management FAQs
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How do I access my online profile?
If you have not yet accessed your online profile, visit the log in page, then choose the “create new login” option. Once you have created your login information, you can access your online profile by selecting the log in button in our website menu.
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Can I submit for work if I have not completed Talent Onboarding?
No, you must complete the onboarding process to be booked by Central Casting. Follow the directions given at the end of the online application process. You will likely need to come to our office to finish the in-person portion of Talent Onboarding, which can include filling out additional paperwork and/or taking a photo for your online profile.
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What internet browsers are supported?
Please note that our casting platform is not compatible with the Microsoft Edge browser. Chrome and Safari are recommended browsers.
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What if I forgot my password?
To reset your password, first enter your email address on the log in screen. When prompted to enter your password, select the “forgot password” option. We will send reset instructions to the email address you have on file.
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Why am I being asked to reset my password?
For security purposes, Central Casting will periodically ask you to reset the password associated with your online profile. You can reset your password by following the instructions on the password reset screen.
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I no longer have access to my email address on file with Central Casting. How do I claim my profile?
Contact our technical support team to update the email address on file* at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
* If you call, you will be asked for verification information such as, the legal name, date of birth and last 4 of the SSN on file. Our technical support line is available Monday-Friday from 6am-6pm Pacific Time.
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Do I have to create a new profile if I’m already registered with Central Casting?
No, if you are already registered with Central Casting, your profile information has been transferred to the new casting platform. To access your information, you will need to claim your profile by using the e-mail address you have on file with Central Casting.
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How do I deactivate or activate my profile?
To deactivate your profile, log in, select the “Profile” option in the main menu, then choose the “Manage” tab. Once in the Manage tab, click the checkbox next to your profile name, then tap the “Deactivate Profile” button. A message will appear confirming that your profile was deactivated. Your profile will now appear inactive in our casting platform.
To activate your profile, log in, select the “Profile” option in the main menu, then choose the “Manage” tab. Once in the Manage tab, click the checkbox next to your profile name, then tap the “Activate Profile” button. A message will appear confirming that your profile was activated. Your profile will now appear active in our casting platform.
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Did the changes I made to my profile save?
Changes you make to your profile save automatically. Once you update information, the field will highlight in blue, indicating the information has been accepted and saved. If there’s an error, the field will highlight red and give a warning message.
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How do I update my contact information?
You can update your phone number and address in the Contact Information section of your profile. To update your email address, contact tech support at 855.500.2055, helpme@centralcasting.com, or by tech support chat
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How do I delete photos from my profile?
To delete a photo, navigate to the Photographs section of your profile. Find the photo you wish to delete and click the trash icon underneath it. Please note you cannot remove the photos that were taken by Central Casting during Talent Onboarding.
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How many photos can I add to my profile?
Quality over quantity is key when adding photos to your online profile. Casting Directors recommend a current casual, business, and formal look, then 1-2 photos of unique looks, like a uniform you own or a period role you can portray.
Keep in mind, these photos should always reflect your current look and be unedited/unfiltered. Professional headshots cannot be used to consider you for background work as they are often retouched and edited.
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How do I change the email address associated with my profile?
To update your email address, contact tech support at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
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Can I upload a Stand-In resume to my profile?
Yes, in the Casting Information section of your profile, there is an upload feature where you can add your Stand-In resume.
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Why won’t my photo upload to my profile?
Please check to make sure your photo is in .jpeg or .png format. Our online platform does not accept photos in other formats, like .pdf.
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My sizes have changed. How do I update them?
You can update your sizes and measurements in the Appearance section of your profile. Current and accurate sizes are key to finding work through Central Casting. To learn more about taking your measurements correctly, see our video guides on the Measurements page.
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Can I add vehicles to my profile?
Yes, you can add vehicles that you own and are willing to work with in the Vehicles You Own section of your profile. Be sure to include as much information as you can, including vehicle type, make, model, color, and year. We will continue to add vehicle options to our system; if you don’t see information that matches your car, include what you can and check back for updates.
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How do I change my account settings?
When you are logged in to your profile, you will see a triangle either in the upper right desktop menu or on the bottom of the mobile menu. Clicking the triangle will give you additional options, including your Account Settings.
For technical support, please contact 855.500.2055, helpme@centralcasting.com, or tech support chat.
Frequently Asked Questions
Being Booked
Casting Directors use multiple tools to book Background Actors, including seeking submissions on our Jobs page and sending availability inquiries through our casting platform.
You are booked when you accept an offer for work and receive details. It’s important to write down your work information so you’re prepared when you head to set.
FAQs
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What do I do if I’m going to be late or need to cancel my booking?
Call 646.205.8244 ext. 4. If you cancel, we ask that you give us enough notice to replace you. Note: You cannot cancel via text message. You must call our office.
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How do I change my status from Non-Union to SAG-AFTRA?
You can change your status by filling out our SAG-AFTRA update form.
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Is there a guarantee of work?
No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background work, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.
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What does “checking your availability” mean?
“Checking your availability” means that a Casting Director is preparing the look for a show for a future date and is checking if you are available to work that day. When Central Casting checks your availability, we are not offering or guaranteeing work, we are only asking if you can work without time restrictions on a specific date or date range. “Without time restrictions” means that there are no possible conflicts that would prevent you from working that day. When preparing for and booking their shows, Casting Directors may not know call times until they get additional information from production and those call times often change through the night and early morning. That’s why you need to have all day availability when responding as avail to these messages.
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What does “first avail” mean?
“First avail” means that you have confirmed your availability, but the Casting Director cannot book you right away. You are not booked unless you accept an offer for work and receive details. So when you are on first avail, you are not officially booked and are still able to look for other work. If you are offered another job or put on first avail for another job, please call the initial Casting Director you are on first avail for before accepting the offer; your first avail show may choose to hire you first. Also, if your availability changes while on first avail, please call our office as soon as possible to let us know you are no longer available to work.
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How do I get my details?
The Casting Director will give you your booking information, often in the form of a Details Blog. You will use the show name and 4-digit passcode given to you to access your booking information.
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Where can I find the dates I’ve been booked for?
In the “My Schedule” page of your online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.
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What happens if I miss a call from Central Casting?
Please check your voicemail before calling Central Casting. If the Casting Director did not leave a message, wait to see if you hear back. If you do not receive a call back, assume you are no longer needed.
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What is a rush call?
Rush calls are for immediate same-day work. When you respond to a rush call, you may be required to get to set as soon as possible.
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Where can I view the New York Anti-Sexual Harassment in the Workplace Policy?
You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.
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Why have I not been contacted for work in a while?
Our Casting Directors book Background Actors based on the needs of production. Be sure to fill out your profile thoroughly and accurately so Casting Directors know the types of roles you can portray. You can also check our Jobs page for work opportunities.
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What can I do to help myself get booked?
- Casting Directors use the information in your profile, like hair color, eye color, sizes, vehicles you own, etc., when booking their shows. By filling out your profile completely and accurately, you will show up in more searches for roles you fit.
- Upload photos of yourself in different looks and wardrobe, your vehicles, and pets you are willing to work with. Casting Directors use your photos to make sure your look fits the role.
- Manage your availability calendar. Keeping your availability updated helps Casting Directors find you when searching Background Actor availability for a certain date or date range.
- Reply to emails and texts promptly. You will receive availability inquiries and other communications from Central Casting via email, text message, and in the inbox of your online profile. Be sure to enable alerts so you never miss a job opportunity. Also, add DoNot-Reply@centralcasting.com to your safe sender list, so emails don’t get lost in junk or other folders.
Messaging
When a Casting Director contacts you for work, you will often receive an email sent to the address on file, a text message with a link to respond, and the message will appear in the inbox of your online profile. We recommend setting up email alerts so you never miss a message from Central Casting. To learn how to set up email alerts on your device, read these instructions.
To learn more about the messaging process, see our article What to Know About Responding to Casting Messages.
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How do I submit for work?
Casting Directors will contact you directly when you fit the look or requirements for a role. Be sure to completely fill out your online profile and add additional photos in different looks so Casting Directors can consider you for a variety of roles. You can also check our Jobs page for roles you fit and submit according to the instructions in the post.
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How do I know the message came from Central Casting?
Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via our casting platform. SMS text messages will always come from the same 5-digit number and will always include a link to reply via our casting platform. These inquiries will also appear in your online profile.
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What happens after I respond to a message?
Our Casting Directors will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you’re booked when you accept an offer for work and receive details.
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What does the phrase “without time restrictions” mean?
When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if you cannot work between 3-4pm, you are not available without time restrictions.
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I didn’t see the message until later. Can I still respond?
Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to availability inquiries on time.
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Can I respond to multiple availability inquiries?
Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked. If you are on first avail, please let that Casting Director know before accepting another offer.
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How do I know you received my response?
After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.
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Why am I unable to reply to an availability inquiry?
Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.
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Where can I find my responses to messages I’ve received?
In the “My Schedule” page of your online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.
(click image for more information)
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What if I don’t hear back from a Casting Director?
If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.
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What are my booking details?
After accepting an offer for work, you will receive a details message with your booking information. Casting Directors get this information as it comes in from multiple departments within production, it is likely you will not receive your details until later in the evening the night before you work.
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If I receive a message, does that mean I’m officially booked?
You are not booked unless you accept an offer for work and receive details.
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What if I respond to a message then never hear back from the Casting Director?
Thank you for replying. Your response lets the Casting Director know you are interested and available to work, but does not guarantee you will be booked. Depending on the casting volume, you may not hear back.
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Can I reply directly to a text message?
No, our texting number is only formatted to send outbound text messages from our casting platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.
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Can I call the number I received the text message from?
No, our texting number is only formatted to send outbound text messages from our casting platform. Please call our main line at 646.205.8244.
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Why was there a link in my message?
While you may receive an email or text message, all communication with Casting Directors happens through our casting platform. Click the link in the email or text message to respond.
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Can I get messages in a language other than English?
No, the messages are only in English.
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I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?
Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.
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Can I change my response?
If your availability has changed after responding to a message, please call our office at 646.205.8244.
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I’m not registered with Central Casting. Why am I getting these messages?
We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.
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Can I opt out of SMS messaging?
As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.
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How do I set up email alerts on an iPhone?
Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.
- Open an email from Central Casting
- Tap on Central Casting in the “from” field at the top of the page
- Select “add to VIP” below Central Casting’s contact information
On Set
Once you’ve been booked, you are ready to get on set!
Please show up to set on time and camera ready. Check in with your contact and get your voucher when you arrive.
Your time on set will vary, but a typical day can last up to 12 hours. You are an important part of the production, please be professional and have a good attitude on set.
FAQs
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What if I forget my booking information?
It’s important that you write down your work information. If you lose your Details Blog show name or passcode or if you have any questions regarding your booking details call 646.205.8244 ext. 4.
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What if I’m going to be late or need to cancel?
Call 646.205.8244 ext. 4. If you cancel, please give us enough time to replace you. You may not cancel via text message. You must call our office.
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How do I find out if my call time changed?
Your booking details will contain information on how to get your call time changes, which may involve checking your Details Blog for updates.
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Who do I report to on set?
It depends on the production, but often a Background Actor’s main contact is the 2nd Assistant Director (2nd AD) or Production Assistants (PAs).
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What do I do when I’m not filming?
When you are not required on set, you will be taken to Holding. You can bring items to the holding area to keep busy while you are not working.
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Can I bring a guest to set?
Do not bring guests to the set with you.
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What happens if I get hurt on set?
If you are injured during your time on set, report it to the Assistant Director and/or set medic immediately.
SmartVoucher
SmartVoucher is Central Casting’s digital voucher platform. You will need to log in to your online profile to access SmartVoucher if used on the production you are booked to work.
(click image for more information on SmartVoucher)
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What do I need to do at my call time?
You will receive an email or can log in to your online profile to complete required tasks at your call time.
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Do I need to complete the forms sent to me/appearing in my dashboard every day I work?
Yes, as some of the forms are project/work date specific.
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Do I need to upload my ID documents before a work date?
No. Central Casting has already obtained and validated your start paperwork. If not, you will be asked to complete on paper on set.
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Will I receive a separate SmartVoucher for any non-filming day events?
Yes, you will receive a unique SmartVoucher to review and e-sign for each Job type you perform (i.e. Pre-employment Covid Test, Fitting, Interview, etc.).
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How do I change my tax withholding information?
Please visit myEP for more information on updating any payroll information.
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Do I need to add my meal/allowances/adjustments to my voucher?
No, production will input this information as the day progresses.
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Can I see changes made to my SmartVoucher in real time?
No, the on-set production representative will fill out your SmartVoucher throughout the workday then send for you to review at wrap. Be sure to raise any queries with production in person before leaving set.
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When should I receive and review my SmartVoucher?
Production should be sending you your SmartVoucher to review immediately at wrap. You should review and e-sign your voucher while still at the production location, so any disputes can be raised and resolved in person.
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Do I have to e-sign my SmartVoucher while on set?
We suggest you review your SmartVoucher while still on set, so you have the opportunity to raise any questions in person with the production staff that completed your voucher.
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How do I access my SmartVoucher without going through the email link?
Log in to your Central Casting online profile and select the “Job Review” option in the blue toolbar on top.
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How can I access forms after I’ve e-signed them?
Upon request, Central Casting can provide you the signed copy of a form.
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Can I undo the e-sign checkbox?
Once the e-sign checkbox is selected, it cannot be undone.
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My SmartVoucher says approved, but I never approved it. What happened?
After production sends your SmartVoucher for review, you have 24 hours to approve or raise queries. After 24 hours, your SmartVoucher is deemed approved and sent for processing.
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Will I be emailed a copy of my SmartVoucher?
No. For your security, you will always be required to use your unique login to view your SmartVoucher. You can print a copy at any time by selecting the “Export” button.
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How do I access my past vouchers in SmartVoucher?
Log in to your Central Casting online profile and select the “Job Review” option in the blue toolbar on top.
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Can I access copies of my paper vouchers through my online profile?
No. Your online profile will only contain voucher history from productions where SmartVoucher was used. Paper copies are not uploaded.
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How can I track any changes made to my SmartVoucher?
Once you have received a SmartVoucher for review on a job, any changes made will create an updated version. You can view all versions from the dropdown menu within a job review.
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What if something is missing or incorrect on my voucher?
We suggest you review and raise these concerns while on set for the quickest remedy. If you are unable to review until you get home, select “raise a query” from the review page and you may type your question for production there.
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Do I get paid right away when using SmartVoucher?
No, your payment will continue to be processed through payroll and your check will be sent as per normal schedule.
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My login isn’t working. How can I get help?
You can contact technical support Monday-Friday 6am-6pm PT at 855.500.2055, helpme@centralcasting.com, or tech support chat.
Payroll
In most cases, when you’re booked by Central Casting, we are responsible for paying you. You’ll know you are paid by us if your voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your paycheck, contact our payroll department directly.
For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.
Contact payroll
855.500.2055
(press option 2, then sub-option 4)
6am-6pm PT
You can also contact payroll at helpme@centralcasting.com, through tech support chat on our website, or myEP.
To change your address with payroll, view your pay history, compare paychecks, and more, log in to myEP. If you have not logged in to myEP before, you can access using the same email and password you use to log in to your Central Casting online profile.
Direct deposit
If you would like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting and Entertainment Partners provide combined casting and payroll services. Learn more on our Direct Deposit page.
FAQs
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How soon after I work can I expect my paycheck?
Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP.
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Can I pick up my check?
We do not currently have the resources for checks to be picked up. Payroll is handled in a secure area with 24-hour surveillance and delivered directly to the post office by our bonded driver. Paymasters do not have access to your paychecks.
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How long does it take to receive my check after it has been mailed?
Paychecks are sent first class mail. While you will receive most checks within 2-3 business days after they are sent out, it could take longer through the federal mail system, particularly during holiday periods.
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Why do I sometimes receive my paychecks out of work date order?
Checks are processed as they come in from production. Production companies vary on how often they process and send in background vouchers.
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What do I do if I think a check is missing?
To inquire about a missing check, please contact payroll at 855.500.2055. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.
To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.
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Do I need to write my Social Security number on my voucher each time I work?
Yes. We payroll many people with the same or similar names. You will need to put your Social Security number (at least the last 4 digits) on each voucher so we can correctly identify who we should pay. Your voucher will not be processed or delayed if we are unable to identify who worked.
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How do I contact the payroll department?
For payroll inquiries, please call 855.500.2055 and select option 2, then sub-option 4 when prompted. Representatives are available Monday-Friday, 6am-6pm PT. Peak call times are between 3-5pm PT, we recommend calling outside of this window for assistance.
Payroll and casting are handled separately. Our Casting Directors do not have access to your pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project you worked on, the date you worked, and your voucher information.
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How do I sign up with myEP?
To create an account, please go to my.EP.com and log in using the same email address and password you use to log in to your Central Casting online profile.
Once you have logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check, or gross pay information.
Now that your payment profile is linked, you will be able to change your address, view your pay history, and compare paychecks. Be sure to review your contact information to make sure everything is current.
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How do I change my address with payroll?
To change your address with payroll, please log in to myEP. You can access myEP by using the same email address and password you use to log in to your Central Casting online profile.
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How do I place a stop payment on a paycheck I never received?
Please fill out our Stop Pay/Reissue Form and submit via the instructions provided on the form.
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How long does it take to reissue a check after I request a stop payment?
Five business days for current year checks, but it may take longer for checks cut in a previous calendar year. We cannot reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.
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Can I request a work history?
You can access your pay history by signing up or logging in to your myEP account. If you need records to join SAG-AFTRA, please call 818.955.6313.
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How do I update my W-4?
To update your W-4 and State Employee’s Withholding Allowance Certificate, select the relevant form from the links below, fill out and follow the directions on the form, then email to the payroll department at CPInquiries@ep.com. Please note: if claiming exempt, a new W-4 is needed each year.
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How do I get my W-2?
To access your W-2, visit EP’s W-2 page.
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How can I submit an inquiry or correction to my tax form?
Please fill out and sign our inquires and corrections form.
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How can I verify my employment with Central Casting?
For employment verification, call Entertainment Partners at 818.955.6313.
Technical Support
Central Casting’s technical support team is available 6am-6pm PT to help with your online profile, email updates, required training questions (Los Angeles and New York only), and more.
You can contact tech support at helpme@centralcasting.com, 855.500.2055, or through tech support chat.
Please note: technical support and casting are separate. If you need to cancel, are going to be late, or have questions about your booking, you must contact your Central Casting office.
FAQs
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What happens if I submit a question to the chat outside of tech support hours?
All after hours chats are sent to the technical support team. Our staff will review your query and will get back to you.
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Can tech support help me cancel a booking?
No, technical support is available to help with issues related to your online profile, required training (Los Angeles and New York only), and other non-casting related questions. To cancel a booking, change or first avail status, and update your availability, you must call your Central Casting office.
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Can technical support help me get a reservation for Talent Onboarding?
No, reservations for Talent Onboarding can only be made on your location’s reservation calendar, which you can find by visiting your location’s Sign Up page. You can contact technical support if you experience issues with the online application portion of the onboarding process.
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If I’m using the chat on behalf of my minor, which email address should I enter in the form?
Our technical support staff uses the email you provide to look up your profile. If chatting on behalf of your minor, please use the email address associated with their online profile.