Being Booked

Your child is booked to work when you accept an offer for work and receive their details.

It’s important to write down all the information given to you by the Casting Director so you and your child are prepared when you get to set.

Read our article Help Your Child Actor Get Booked as Background for everything you need to know to get your minor on set.

FAQs

• What do I do if my minor is going to be late or need to cancel their booking?

  Call 646.205.8244 ext. 4. If you cancel, we ask that you give us enough notice to replace your child. Note: You cannot cancel via text message. You must call our office.

  ---

• Is there a guarantee of work?

  No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background work, Central Casting can never offer full-time employment to any of the talent (i.e., kid actors) it employs.

  ---

• What does “checking your avail” and “first avail” mean?

  This means our Casting Directors are prepping a scene for a future date and are checking if your minor is available. If you do confirm their availability, please mark your calendar to limit conflicts. They become “first avail” (first available) for that show. Typically in these situations, Casting Directors will not be able to book your child until the production looks at their photo and approves the look. Productions will not usually release any booking information until late afternoon the day before the shoot.

  If your minor is offered another job on the same day, we ask for you to give us the courtesy of the “first right of refusal.” Please call the office to let us know so we can inform our show. They may option to offer to hire your minor first. They are still able to be hired elsewhere if we are unable to confirm a booking for them.

  ---

• How do I get my minor’s details?

  The Casting Director will give you your child’s booking information, often in the form of a Details Blog. You will use the show name and 4-digit passcode given to you to access their booking information.

  ---

• What happens if I miss a call from Central Casting?

  Please check your voicemail before calling Central Casting. If the Casting Director did not leave a message, wait to see if you hear back. If you do not receive a call back, assume your minor is no longer needed.

  ---

• What is a rush call?

  Rush calls are for immediate same-day work. When you respond to a rush call, you and your minor may be required to get to set as soon as possible.

  ---

• Where can I view the New York Anti-Sexual Harassment in the Workplace Policy?

  You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.

SMS Texting

• What’s Central Casting’s texting feature?

  Our Casting Directors may reach out to you via SMS messaging. In addition to checking your kid actor’s availability, Casting Directors will send follow up messages and Details Blog information through text.

  ---

• How do I know the text message came from Central Casting?

  Every message from Central Casting will be personalized with your child’s name (as it appears in our system), reference the name of the production, and all replies will appear in the same thread.

  ---

• Why did I receive a text message from Central Casting?

  Central Casting uses SMS messages to check avail, ask questions related to the job, and provide Details Blog information. The message format may look like this:

  

  ---

• What happens after I respond to a text?

  The casting team will review your response then reach out if your minor is selected to be booked. If they are not selected, you may not hear from anyone. You know your child is booked when you accept an offer for work and receive details.

  ---

• What does “without time restrictions” mean?

  This means you (or the adult accompanying the minor) and your minor are available to work the whole day, even if the location or time were to change. For example, if you know you are not available between 8-9am, you would answer: No.

  ---

• I didn’t see the text until later, can I still respond?

  Yes, always respond as soon as you are able.

  ---

• Can I respond to multiple avail texts?

  Yes, you are responsible for finding work for your child and letting Central Casting know when they are available. Our Casting Directors work independently to meet the needs of their productions, so once they are booked, you are also responsible for them not becoming double booked.

  ---

• Should I reply to multiple requests?

  Yes, please respond to every text message you receive. If a Casting Director books your child, it is your responsibility to decline any other offers to ensure they don’t become double booked.

  ---

• Did you get my reply?

  When Central Casting receives your message, we send a confirmation text message. For example:

  • “(Your Name), Your “YES” response has been received. Thank you. Remember, you are not booked unless you receive your details.”
  • “(Your Name), Your “NO” response has been received. Thank you.”
  • “(Your Name), Please respond only Yes or No.”
  • “(Your Name), Thank you for your response. Unfortunately, we are no longer accepting submissions for this role.”

  If you didn’t receive a confirmation response, please send your response again. Please note: the system is engineered to only accept a YES or NO response.

  ---

• What if I don’t hear back?

  If you don’t hear back from a Casting Director with an offer for work and booking details, your minor is not booked. Due to the volume of roles they are casting, please be patient as it may take a while for them to respond.

  ---

• Can I change my answer?

  To change your response, reply to the message with either a Yes or No. If you receive multiple messages in the course of a conversation thread, you will only be able to change your response to the most recent message. Please note: after you have received your details and are booked, you must call the office to cancel. You cannot cancel via text message.

  ---

• What are the booking details?

  Depending on the production, booking details may or may not be communicated via SMS text message. If your child is booked, the Casting Director will tell you how to get their full booking details. These instructions may include a Details Blog and Call Time Change Box.

  ---

• Do I still have to call the Call Time Change Box?

  Yes. You must check the Call Time Change Box for your call time changes.

  ---

• If I receive a text message from a Casting Director, does that mean my child is booked?

  Your minor is not booked unless you accept an offer for work and receive their details.

  ---

• What if I respond to a text and never hear back?

  Thank you for replying. Sending a “Yes” response tells the Casting Directors that your minor is interested and available to work, but does not guarantee that they will be booked. Depending on the casting volume, you may not hear back about that role.

  ---

• What if I don’t get a confirmation message?

  Please resend your response.

  ---

• What phone number will Central Casting text me from?

  We use a variety of numbers to reach you. Once you receive a message from a Casting Director about a specific role, all follow up questions and replies will appear in the same thread.

  ---

• Can I call the phone number I received a text from?

  Our SMS numbers are only designed to send outbound text messages and receive Yes or No responses.

  ---

• Can I respond with something other than Yes or No?

  The system is designed to only accept Yes or No responses. Your response will not go through if you send anything other than Yes or No.

  ---

• What if my minor is only available for a part of the day?

  Casting Directors often don’t receive call times until last minute, which is one reason we ask if you are available without time restrictions. If your child is only available for part of the day, please reply No.

  ---

• Why was there a link in my text message?

  Some Casting Directors and productions may provide additional reference materials with a wardrobe blog or similar resource. Please review all materials provided so you are ready for work.

  ---

• There’s a link in my text message that doesn’t work. What do I do?

  If a URL isn’t working, write down the URL address and enter it directly into a web browser.

  ---

• Why was my text split into multiple parts?

  Not all cell carriers and service providers handle SMS messages in the same way. Some carriers, like Sprint, may split long messages. We cannot guarantee the split message will arrive in a predictable order.

  ---

• Can I get text messages in a language other than English?

  No, the messages are only in English.

  ---

• I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?

  Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1-800-866-2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.

  ---

• I’m not registered with Central Casting. Why am I getting these texts?

  We are sorry for the inconvenience. Most likely your mobile number was previously owned by someone registered with us, or provided to us inadvertently.

  ---

• Can I opt out of SMS messaging?

  As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which your child would be a potential match. However, if you no longer want us to reach out to you via text message, please call Central Casting and request that your number no longer be used for text messaging.

On Set

Once your minor has been booked, they are ready to get on set!

Please ensure your child shows up to set on time and camera ready.

FAQs

• What if I forget my minor’s booking information?

  It’s important that you write down your child’s work information. If you lose your Details Blog show name or passcode or if you have any questions regarding their booking details call 646.205.8244 ext. 4.

  ---

• What if we’re going to be late or need to cancel?

  Call 646.205.8244 ext. 4. If you cancel, please give us enough time to replace you. You may not cancel via text message. You must call our office.

  ---

• How do I find out if my child’s call time has changed?

  The Casting Director will give you a Call Time Change Box number or instructions on how to get your minor’s call time changes. It is your responsibility to get call time changes and show up to set on time.

  ---

• Who do we report to on set?

  It depends on the production, but often a Background Actor’s main contact is the 2^nd Assistant Director (2^nd AD) or Production Assistants (PAs).

  ---

• What do I do when my child is not filming?

  When you are not required on set, you and your minor will be taken to Holding. You can bring items to the holding area to keep busy while you are not working.

  ---

• Can I bring a guest to set?

  Do not bring guests or other children not booked on the production to the set with you.

  ---

• What happens if my minor gets hurt on set?

  If you or your minor are injured during your time on set, report it to the Assistant Director and/or set medic immediately.

Payroll

When your minor registers with Central Casting, we become their employer and, in most cases, are responsible for paying them. You’ll know they are paid by us if their voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your child’s paycheck, contact our payroll department directly.

For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.

Contact payroll
800.562.2718
(select option #3 when prompted)

myEP

To change your minor’s address, view their pay history, compare paychecks, and more, log in or sign up with myEP. When signing up for the first time, please use the same email address your minor has on file with Central Casting. To learn more, watch the myEP video from Entertainment Partners.

FAQs

• How soon after I work can I expect my child’s paycheck?

  Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your minor’s pay history by logging in to myEP.

  ---

• Can I pick up my minor’s check?

  We do not currently have the resources for checks to be picked up. Payroll is handled in a secure area with 24-hour surveillance and delivered directly to the post office by our bonded driver. Paymasters do not have access to your paychecks.

  ---

• How long does it take to receive my child’s check after it has been mailed?

  Paychecks are sent first class mail. While you will receive most checks within 2-3 business days after they are sent out, it could take longer through the federal mail system, particularly during holiday periods.

  ---

• Why do I sometimes receive my minor’s paychecks out of work date order?

  Checks are processed as they come in from production. Production companies vary on how often they process and send in background vouchers.

  ---

• What do I do if I think my minor’s check is missing?

  To inquire about a missing check, please contact payroll at 800.562.2718. Be sure to have the name of the project your minor worked on, the date they worked, and their voucher information. You can also check their pay history on myEP.

  To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.

  ---

• Do I need to write my minor’s Social Security number on their voucher every time they work?

  Yes. We payroll many people with the same or similar names. You will need to put your child’s Social Security number (at least the last 4 digits) on each voucher so we can correctly identify who we should pay. Their voucher will not be processed or delayed if we are unable to identify who worked.

  ---

• How do I contact the payroll department?

  For payroll questions only, please call 800.562.2718 and select option #3 when prompted. Representatives are available Monday-Friday, 8am-5pm PT.

  Payroll and casting are handled separately. Our Casting Directors do not have access to your minor’s pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project your child worked on, the date they worked, and their voucher information.

  ---

• How do I sign my minor up with myEP?

  To create an account, please go to my.EP.com and sign up using the same email address they have on file with Central Casting.

  Once you have created and logged in to their account, you will need to link myEP to their EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter their Social Security number and verify their employment by providing net pay, check, or gross pay information.

  Now that their payment profile is linked, you will be able to change your minor’s address, view their pay history, and compare paychecks. Be sure to review their contact information to make sure everything is current.

  ---

• How do I change my child’s address with the payroll department?

  To change your child’s address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address your minor has on file with Central Casting.

  ---

• How do I place a stop payment on a paycheck I never received?

  Please fill out our Stop Pay/Reissue Form and submit via the instructions provided on the form.

  ---

• How long does it take to reissue a check after I request a stop payment?

  Five business days for current year checks, but it may take longer for checks cut in a previous calendar year. We cannot reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.

  ---

• Can I request a work history?

  You can access your minor’s pay history by signing up or logging in to their myEP account. If you need their records to join SAG-AFTRA, please call 818.955.6313. SAG-AFTRA will only accept faxes sent directly from our payroll department certified by our manager.

  ---

• How do I get my W-2?

  To access your W-2, visit EP’s W-2 page.

  ---

• How can I submit an inquiry or correction to my minor’s tax form?

  Please fill out and sign our inquires and corrections form.

  ---

• How can I verify my child’s employment with Central Casting?

  For employment verification, call Entertainment Partners at 818.955.6313.

Re-Registration and Updates

We are closed for Minors Registration and Updates and all other events due to COVID-19. Our notices have the most up-to-date information, please check them for updates.

Photo updates
We are not accepting or holding photo updates at this time. When seeking submissions, Casting Directors will often ask for a recent selfie that reflects your child’s current look. We recommend keeping recent selfies on hand so you’re ready to submit when a Casting Director asks for one.

Sizes
We are not making size or measurement updates to your child’s file at this time. When booking roles with specific sizes, Casting Directors will seek submissions on our Jobs page or reach out to you to confirm their sizes.

Address change
To change your minor’s address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address your minor has on file with Central Casting. It’s important that the minor’s email is unique and not the same one listed in the file of parents or guardians registered with Central Casting.

Please check back for instructions on how to change your minor’s address with casting.

Work permit
Please send updated work permits to regccny@centralcasting.com

FAQs

• How do I change my minor’s status from Non-Union to SAG-AFTRA?

  We are not making file updates at this time. Please see the information above for changes to the casting process.

  ---

• How do I change my child’s file information?

  If you would like to update or change any information, you can do so my making a reservation for a Re-Registration and Updates session.