Get Your Details
Enter the Show Name you received from the Casting Director
Next page - you'll be asked to enter your 4-digit passcode
how to get work
Already registered your child? Bookmark this page for everything you need to get your minors booked on set.
Check your messages
Casting Directors will either email or text to check your minor’s availability and ask follow up questions. You can also directly respond to these messages through the inbox in your minor’s online profile.
Be sure to fill out the availability calendar in their profile, which Casting Directors will use when considering them for roles.
You can also check our Jobs page for roles they fit.
If you are available
Reply to the message as soon as possible and be sure to answer all relevant questions.
If submitting via the Jobs page, email the address provided on the job posting. Don’t forget to attach requested photos or other materials.
If your minor gets the job
Once booked, you will likely receive your details as a message from our casting platform. Your details will include information on how to get your call time changes. Be sure to check for any changes before arriving to set.
If your production is using SmartVoucher, be sure to approve your minor’s voucher before leaving set so you can raise any queries with production.
Notices
Optional photo updates
- Photo Updates sessions are for registered Background Actors who wish to update their main profile photos. At these optional sessions, our staff will take a new headshot and full-body shot and will have you complete any outdated paperwork. Reserve now.
Update sizes in your online profile
- Has it been a while since you updated your sizes? Have you not yet populated sizes in your online profile? Casting Directors often use these measurements when booking their shows. If you don’t have your sizes or have inaccurate measurements in your profile, you may be missing out on job opportunities. Learn more.
Central Casting’s new text message number – it’s shorter and always the same!
- Text messages from Central Casting will be sent from a new number. It’s shorter – only 5 digits, and it’s always the same 5-digit number. You can be assured that all messages you receive from this number are from us here at Central Casting. We know some of our Background Actors had some difficulty receiving text messages, this new number will help ensure all messages are delivered.
To respond to availability inquiries, you still must click the provided link or log in to your online profile. And of course if you’re going to be late or need to cancel, you must call your Central Casting office. This new text number does not accept replies.
NY Whistleblower Protection
- For information about New York’s protections for workers who engage in whistleblower activity: Available here.
Direct Deposit for Background Actors
- Central Casting is excited to announce a direct deposit payment option for Background Actors! If you’d like to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting provides casting services and Entertainment Partners handles payroll. Learn More.
Tech support chat
- Our tech support chat is now available between 6am-6pm PT for technical help with your online profile, email updates, required training questions (Los Angeles and New York only), and more. Note: technical support and casting are separate. If you need to cancel, are going to be late, have questions about your booking, or other casting related inquiries, you must contact your Central Casting office.
Sick and Safe Time Act
- We are making available to you the Notice of Employee Rights – New York City Earned Sick and Safe Time Act. Available here.
Check out our Articles section
- Articles are available now. Each article has a quick poll. Be sure to cast your votes. Keep checking back as we continue to post regular new content.
Central Casting New York is holding a Talent Onboarding event to sign up people who can portray college age and 18-to-look-younger.
Make a reservation for our September 19 Talent Onboarding event at: www.centralcasting.com/nyonboard
Central Casting New York is holding Photo Updates sessions for registered Background Actors who wish to update their main profile photos.
At these optional sessions, our staff will take a new headshot and will have you complete any outdated paperwork.
Reserve now: www.centralcasting.com/nyupdates/
Reserve your spot now! Get your minors signed up so they're eligible to work when production ramps up.
Central Casting New York is looking for babies (must be at least 15 days old), children, and teenagers (up to 17 years old) to work on our upcoming productions.
Make a reservation for our July 12 or July 26 Minors Talent Onboarding event at:
www.centralcasting.com/nyonboard
Want to get your minor on set as a PAID Background Actor? Central Casting New York is looking for babies (must be at least 15 days old), children, and teenagers (up to 17 years old) to work on our upcoming productions.
Make a reservation for our July 12 or July 26 Minors Talent Onboarding event at:
www.centralcasting.com/nyonboard
Want to get paid to work as a Background Actor with Central Casting? Sign up now so you're active and eligible to work when production ramps back up! Learn more and reserve a spot for Talent Onboarding on our website:
www.centralcasting.com/sign-up/
OUT THE KITCHEN ARE SEEKING MALE MINORS AGES 10-14 YRS TO PORTRAY SOCCER TEAMS. LOOKING FOR MINORS WITH SOCCER EXPERIENCE. NOTHING SPECIAL ABILITY OR STUNT WORTHY.
UNION ROLE. $187/8hr. LOOKING FOR BG THAT CAN PROVIDE THEIR OWN GEAR SUCH AS SHIN GUARARDS AND CLEATS, BUT NOT REQUIRED. THIS WILL BE AN EXTERIOR SHOOT FOR CURRENT SEASON IN WILLIAMSBURG BROOKLYN.
MUST HAVE A VALID WORK PERMIT, TRUST ACCOUNT, AND IDS. PLEASE EMAIL A CURRENT PHOTO, SIZES, AGE, SOCCER EXPERIENCE, GEAR YOU CAN PROVIDE, AND CONTACT INFORMATION TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM AND STEPHASUBMISSIONS@CENTRALCASTING.COM WITH "KIDS SOCCER TEAM 6/12" IN THE SUBJECT LINE.
OUT THE KITCHEN SEEKING NON-UNION MALES AND FEMALES TO PORTRAY A HIGH SCHOOL BRASS BAND. NO ACUTAL PLAYING ON THE DAY BUT LOOKING FOR BG THAT CAN PROVIDE THEIR OWN INSTRUMENTS SUCH AS A TRUMPET, TROMBONE, TUBA, AND SNARE DRUMS.
THIS WILL BE AN EXTERIOR SHOOT IN THE WILLIAMSBURG AREA OF BROOKLYN. RATE IS 165/10hr AND BUMPS FOR THE INSTRUMENT YOU CAN PROVIDE WILL BE DISCUSSED DIRECTLY.
PLEASE EMAIL A CURRENT PHOTO, SIZES, THE INSTRUMENT YOU CAN PROVIDE, AND CONTACT INFORMATION TO JEFFREYWSUBMISSIONS@CENTRALCASTING.COM WITH "HIGH SCHOOL BAND 6/12" IN THE SUBJECT LINE.
Want to work as a PAID Background Actor in popular movies and TV shows? Central Casting New York is looking for people who appear Hispanic/Latinx and people who can portray 18-to-look-younger to work on our upcoming projects.
Make a reservation for our June 26 Talent Onboarding event at:
www.centralcasting.com/nyonboard
Reservations are still available! Central Casting New York is looking for people who appear East Indian and Indian to work on our upcoming projects. Make a reservation for our May 22 Talent Onboarding event at: www.centralcasting.com/nyonboard
Want to work as a PAID Background Actor in popular movies and TV shows? Central Casting New York is looking for people who appear East Indian and Indian to work on our upcoming projects.
Make a reservation for our May 22 Talent Onboarding event at:
www.centralcasting.com/nyonboard
| September | ||||||
|---|---|---|---|---|---|---|
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
| October | ||||||
|---|---|---|---|---|---|---|
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
| November | ||||||
|---|---|---|---|---|---|---|
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
| December | ||||||
|---|---|---|---|---|---|---|
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
Daily Schedule
Ensure Your Minor is Active
While your minor does not need a New York child performer permit to onboard with Central Casting, they will need a valid permit on file to be booked on our productions. To remain eligible to work, all those registered with Central Casting New York must take required anti-harassment training every year. You can learn more about required training on our Required Training page.
How to Get a Minor Work Permit
Minor’s child performer permits are valid for 12 months. You can apply for a child performer permit on the NY Department of Labor website.
If you need to receive your permit by a certain date, the DOL says to allow 15 days for processing.
Per New York law, minors must also have a Child Performer Trust account. You can learn more about trust accounts on the DOL’s Child Performer Trust Accounts page.
Email your child’s new permit to: regccny@centralcasting.com
We will update your minor’s profile within 1-3 business days.
For more about anti-harassment training, please visit our Required Training page.
First claim your child’s profile, then log in to update their information. Be sure to update their look and sizes as they change and upload current photos.
Profile Management
When you onboard your minor with Central Casting, you create an online profile where you can update their photos and contact information, respond to availability inquiries, manage their availability, and much more. Our Casting Directors use their online profile to consider them for Background Actor, double, and other types of roles.
Required Training
Parents or legal guardians of minors age 13 and younger should take the training in place of the minor. By taking the training in place of a minor age 13 or younger, the parent or legal guardian is certifying that they have completed the training and will explain the material to the minor. Minors age 14 and above need to take the training themselves to remain active and eligible to be booked.
Profile Management FAQs
-
How do I access my minor’s online profile?
If you have not yet accessed your minor’s online profile, visit the log in page, then choose the “create new login” option. Once you have created their login information, you can access their online profile by selecting the log in button in our website menu.
-
What internet browsers are supported?
Please note that our casting platform is not compatible with the Microsoft Edge browser. Chrome and Safari are recommended browsers.
-
What if I forgot the password associated with my minor’s profile?
To reset their password, first enter their email address on the log in screen. When prompted to enter the password, select the “forgot password” option. We will send reset instructions to the email address they have on file.
-
Why am I being asked to reset my minor’s password?
For security purposes, Central Casting will periodically ask you to reset the password associated with your minor’s online profile. You can reset your minor’s password by following the instructions on the password reset screen.
-
I no longer have access to my child’s email address on file with Central Casting. How do I claim their profile?
If you are an adult, contact our technical support team to update the email address on file* at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
* If you call, you will be asked for verification information such as, the legal name, date of birth and last 4 of the SSN on file. Our technical support line is available Monday-Friday from 6am-6pm Pacific Time.
-
Do I have to create a new profile if my minor is already registered with Central Casting?
No, if you already registered your child with Central Casting, their profile information has been transferred to the new casting platform. To access your minor’s information, you will need to claim their profile by using the e-mail address they have on file with Central Casting.
-
How do I deactivate or activate my minor’s profile?
To deactivate your minor’s profile, log in, select the “Profile” option in the main menu, then choose the “Manage” tab. Once in the Manage tab, click the checkbox next to your minor’s profile name, then tap the “Deactivate Profile” button. A message will appear confirming that their profile was deactivated. Your minor’s profile will now appear inactive in our casting platform.
To activate your minor’s profile, log in, select the “Profile” option in the main menu, then choose the “Manage” tab. Once in the Manage tab, click the checkbox next to your minor’s profile name, then tap the “Activate Profile” button. A message will appear confirming that their profile was activated. Your minor’s profile will now appear active in our casting platform.
-
Did the changes I made to my minor’s profile save?
Changes you make to your child’s profile save automatically. Once you update information, the field will highlight in blue, indicating the information has been accepted and saved. If there’s an error, the field will highlight red and give a warning message.
-
How do I update my contact information?
You can update your phone number and address in the Contact Information section of your minor’s profile. To update your email address, contact tech support at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
-
How do I delete photos from my minor’s profile?
To delete a photo, navigate to the Photographs section of your minor’s profile. Find the photo you wish to delete and click the trash icon underneath it. Please note you cannot remove the photos that were taken by Central Casting during Talent Onboarding.
-
How many photos can I add to my minor’s profile?
Quality over quantity is key when adding photos to your minor’s online profile. Casting Directors recommend a current look, then 1-2 photos of unique looks, like a sports uniform or costume.
Keep in mind, these photos should always reflect your minor’s current look and be unedited/unfiltered. Professional headshots cannot be used in consideration for background work as they are often retouched and edited.
-
How do I change the email address associated with my minor’s profile?
To update your minor’s email address, contact tech support at 855.500.2055, helpme@centralcasting.com, or by tech support chat.
-
Why won’t my child’s photo upload to their profile?
Please check to make sure the photo is in .jpeg or .png format. Our online platform does not accept photos in other formats, like .pdf.
-
My minor’s sizes have changed. How do I update them?
You can update your child’s sizes and measurements in the Appearance section of their profile.
-
How do I change the account settings in my minor’s profile?
When you are logged in to their profile, you will see a triangle either in the upper right desktop menu or on the bottom of the mobile menu. Clicking the triangle will give you additional options, including the Account Settings.
For technical support, please contact 855.500.2055, helpme@centralcasting.com, or tech support chat.
Frequently Asked Questions
Being Booked
Casting Directors use multiple tools to book Background Actors, including seeking submissions on our Jobs page and sending availability inquiries through our casting platform.
Your child is booked to work when you accept an offer for work and receive their details.
FAQs
-
What do I do if my minor is going to be late or need to cancel their booking?
Call 646.205.8244 ext. 4. If you cancel, we ask that you give us enough notice to replace your child. Note: You cannot cancel via text message. You must call our office.
-
Is there a guarantee of work?
No, there is no guarantee of work because the needs of productions change every day. Due to the nature of background work, Central Casting can never offer full-time employment to any of the talent (i.e., kid actors) it employs.
-
What does “checking your availability” mean?
“Checking your availability” means that a Casting Director is preparing the look for a show for a future date and is checking if your minor is available to work that day. When Central Casting checks their availability, we are not offering or guaranteeing work, we are only asking if they can work without time restrictions on a specific date or date range. “Without time restrictions” means that there are no possible conflicts that would prevent your child from working that day. When preparing for and booking their shows, Casting Directors may not know call times until they get additional information from production and those call times often change through the night and early morning. That’s why you and your minor need to have all day availability when responding as avail to these messages.
-
What does “first avail” mean?
“First avail” means that you have confirmed your child’s availability, but the Casting Director cannot book them right away. Your minor is not booked unless you accept an offer for work and receive their details. So when they are on first avail, they are not officially booked and are still able to look for other work. If your minor is offered another job or put on first avail for another job, please call the initial Casting Director they are on first avail for before accepting the offer; the first avail show may choose to hire them first. Also, if your minor’s availability changes while on first avail, please call our office as soon as possible to let us know they are no longer available to work.
-
How do I get my minor’s details?
The Casting Director will give you your child’s booking information, often in the form of a Details Blog. You will use the show name and 4-digit passcode given to you to access their booking information.
-
What happens if I miss a call from Central Casting?
Please check your voicemail before calling Central Casting. If the Casting Director did not leave a message, wait to see if you hear back. If you do not receive a call back, assume your minor is no longer needed.
-
Where can I find the dates my minor has been booked for?
In the “My Schedule” page of your minor’s online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.
-
What is a rush call?
Rush calls are for immediate same-day work. When you respond to a rush call, you and your minor may be required to get to set as soon as possible.
-
Where can I view the New York Anti-Sexual Harassment in the Workplace Policy?
You can view the New York Anti-Sexual Harassment in the Workplace Policy here and the Sexual Harassment Complaint Form here.
-
Why has my minor not been contacted for work in a while?
Our Casting Directors book Background Actors based on the needs of production. Be sure to fill out your child’s profile thoroughly and accurately so Casting Directors know the types of roles they can portray. You can also check our Jobs page for work opportunities.
-
What can I do to help my minor get booked?
- Casting Directors use the information in your minor’s profile, like hair color, eye color, sizes, etc. when booking their shows. By filling out their profile completely and accurately, they will show up in more searches for roles they fit.
- Upload photos of your minor in different looks and wardrobe. Casting Directors use these photos to make sure your minor’s look fits the role.
- Manage their availability calendar. Keeping your minor’s availability updated helps Casting Directors find them when searching Background Actor availability for a certain date or date range.
- Reply to emails and texts promptly. You will receive availability inquiries and other communications from Central Casting via email, text message, and in the inbox of your minor’s online profile. Be sure to enable alerts so you never miss a job opportunity. Also, add DoNot-Reply@centralcasting.com to your safe sender list, so emails don’t get lost in junk or other folders.
Messaging
When a Casting Director contacts you regarding work for your minor, you will often receive an email sent to their address on file, a text message with a link to respond, and the message will appear in the inbox of their online profile. We recommend setting up email alerts so you never miss a message from Central Casting. To learn how to set up email alerts on your device, read these instructions.
To learn more about the messaging process, see our article What to Know About Responding to Casting Messages.
-
How do I submit my minor for work?
Casting Directors will contact you directly when your child fits the look or requirements for a role. Be sure to completely fill out their online profile and add additional photos in different looks so Casting Directors can consider them for a variety of roles.
-
How do I know the message came from Central Casting?
Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via your online profile. SMS text messages will always come from the same 5-digit number and will always include a link to reply via our casting platform. These inquiries will also appear in your online profile.
-
What happens after I respond to a message?
Our Casting Directors will review their responses then reach out if they intend to book your child. If they are not selected, you may not hear from anyone. Remember, your minor is booked when you accept an offer for work and receive details.
-
What does the phrase “without time restrictions” mean?
When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if your child cannot work between 3-4pm, they are not available without time restrictions.
-
I didn’t see the message until later. Can I still respond?
Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to job inquiries on time.
-
Can I respond to multiple availability inquiries?
Yes, can respond available to multiple inquiries. Once booked, you are responsible for your minor not becoming double booked. If your child is on first avail, please let that Casting Director know before accepting another offer.
-
How do I know you received my response?
After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.
-
Why am I unable to reply to an availability inquiry?
Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.
-
Where can I find my responses to messages I’ve received?
In the “My Schedule” page of your online profile, you can easily track messages and responses from our Casting Directors to avoid confusion or potential double bookings.
(click image for more information)
-
What if I don’t hear back from a Casting Director?
If you don’t hear back with an offer for work and details, your minor is not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.
-
What are my child’s booking details?
Once you have accepted an offer for work, the Casting Director will let you know how to access your minor’s details, which will likely be in the form of a Details Blog. To access their details, enter the show name and passcode given to you in the My Details section of our website. Casting Directors get booking information as it comes in from production, so you likely will not receive details until the evening before the shoot.
-
If I receive a message, does that mean my child is officially booked?
You are not booked unless you accept an offer for work and receive details.
-
What if I respond to a message then never hear back from the Casting Director?
Thank you for replying. Your response lets the Casting Director know your child is interested and available to work, but does not guarantee they will be booked. Depending on the casting volume, you may not hear back.
-
Can I reply directly to a text message?
No, our texting numbers are only formatted to send outbound text messages from our casting platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.
-
Can I call the number I received the text message from?
No, our texting numbers are only formatted to send outbound text messages from our casting platform. Please call our main line at 646.205.8244.
-
Why was there a link in my message?
While you may receive an email or text message, all communication with Casting Directors happens through our casting platform. Each communication will include a link to your minor’s online profile where you can reply to the message.
-
Can I get messages in a language other than English?
No, the messages are only in English.
-
I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?
Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.
-
Can I change my response?
If your minor’s availability has changed after responding to a message, please call our office at 646.205.8244.
-
I’m not registered with Central Casting. Why am I getting these messages?
We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.
-
Can I opt out of SMS messaging?
As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which your child would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.
-
How do I set up email alerts on an iPhone?
Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.
- Open an email from Central Casting
- Tap on Central Casting in the “from” field at the top of the page
- Select “add to VIP” below Central Casting’s contact information
On Set
Once your minor has been booked, they are ready to get on set!
Please ensure your child shows up to set on time and camera ready.
FAQs
-
What if I forget my minor’s booking information?
It’s important that you write down your child’s work information. If you lose your Details Blog show name or passcode or if you have any questions regarding their booking details call 646.205.8244 ext. 4.
-
What if we’re going to be late or need to cancel?
Call 646.205.8244 ext. 4. If you cancel, please give us enough time to replace you. You may not cancel via text message. You must call our office.
-
How do I find out if my child’s call time has changed?
Your booking details will contain information on how to get your call time changes, which may involve checking your Details Blog for updates.
-
Who do we report to on set?
It depends on the production, but often a Background Actor’s main contact is the 2nd Assistant Director (2nd AD) or Production Assistants (PAs).
-
What if a parent cannot accompany the minor to set?
Another adult must accompany the minor.
-
What happens if I get booked on the same show as my minor?
Let the Casting Director know you are also booked on the production. Another adult may need to accompany them to set.
-
What do I do when my child is not filming?
When you are not required on set, you and your minor will be taken to Holding. You can bring items to the holding area to keep busy while you are not working.
-
Can I bring a guest to set?
Do not bring guests or other children not booked on the production to the set with you.
-
What happens if my minor gets hurt on set?
If you or your minor are injured during your time on set, report it to the Assistant Director and/or set medic immediately.
SmartVoucher
SmartVoucher is Central Casting’s digital voucher platform. You will need to log in to your minor’s online profile to access SmartVoucher if used on the production they are booked to work.
(click image for more information on SmartVoucher)
-
What do I need to do at my minor’s call time?
You will receive an email or can log in to your minor’s online profile to complete required tasks at their call time.
-
Do I need to complete the forms sent to me/appearing in my minor’s dashboard every day they work?
Yes, as some of the forms are project/work date specific.
-
Do I need to upload my child’s ID documents before a work date?
No. Central Casting has already obtained and validated your minor’s start paperwork. If not, you will be asked to complete on paper on set.
-
Will my minor receive a separate SmartVoucher for any non-filming day events?
Yes, your minor will receive a unique SmartVoucher to review and e-sign for each Job type they perform (i.e. Pre-employment Covid Test, Fitting, Interview, etc.).
-
I don’t have a login for my minor’s online profile. How can I review their SmartVoucher?
Click the “log in” button in our website menu and choose the “create new login” option. Once created, you will be able to log in to review your minor’s SmartVoucher.
-
How do I change my minor’s tax withholding information?
Please visit myEP for more information on updating any payroll information.
-
Do I need to add my meal/allowances/adjustments to my minor’s voucher?
No, production will input this information as the day progresses.
-
Can I see changes made to my minor’s SmartVoucher in real time?
No, the on-set production representative will fill out your child’s SmartVoucher throughout the workday then send for you to review at wrap. Be sure to raise any queries with production in person before leaving set.
-
When should I receive and review my minor’s SmartVoucher?
Production should be sending your minor’s SmartVoucher to review immediately at wrap. You should review and e-sign their voucher while still at the production location, so any disputes can be raised and resolved in person.
-
Do I have to e-sign my child’s SmartVoucher while on set?
We suggest you review your minor’s SmartVoucher while still on set, so you have the opportunity to raise any questions in person with the production staff that completed their voucher.
-
How do I access my minor’s SmartVoucher without going through the email link?
Log in to your minor’s Central Casting online profile and select the “Job Review” option in the blue toolbar on top.
-
How can I access forms after I’ve e-signed them?
Upon request, Central Casting can provide you the signed copy of a form.
-
Can I undo the e-sign checkbox?
Once the e-sign checkbox is selected, it cannot be undone.
-
My SmartVoucher says approved, but I never approved it. What happened?
After production sends your SmartVoucher for review, you have 24 hours to approve or raise queries. After 24 hours, your SmartVoucher is deemed approved and sent for processing.
-
Will I be emailed a copy of my minor’s SmartVoucher?
No. For your security, you will always be required to use your minor’s unique login to view their SmartVoucher. You can print a copy at any time by selecting the “Export” button.
-
How do I access my minor’s past vouchers in SmartVoucher?
Log in to their Central Casting online profile and select the “Job Review” option in the blue toolbar on top.
-
Can I access copies of my child’s paper vouchers through my online profile?
No. Their online profile will only contain voucher history from productions where SmartVoucher was used. Paper copies are not uploaded.
-
How can I track any changes made to my minor’s SmartVoucher?
Once you have received a SmartVoucher for review on a job, any changes made will create an updated version. You can view all versions from the dropdown menu within a job review.
-
What if something is missing or incorrect on my child’s voucher?
We suggest you review and raise these concerns while on set for the quickest remedy. If you are unable to review until you get home, select “raise a query” from the review page and you may type your question for production there.
-
Does my minor get paid right away when using SmartVoucher?
No, your minor’s payment will continue to be processed through payroll and their check will be sent as per normal schedule.
-
My minor’s login isn’t working. How can I get help?
You can contact technical support Monday-Friday 6am-6pm PT at 855.500.2055, helpme@centralcasting.com, or tech support chat.
Payroll
In most cases, when your minor is booked by Central Casting, we are responsible for paying them. You’ll know they are paid by us if their voucher says Central Casting and/or Entertainment Partners. Payroll and casting are handled separately, so if you have questions about your child’s paycheck, contact our payroll department directly.
For payroll updates, read our article Your Paycheck and Other Payroll Questions Answered.
Contact payroll
855.500.2055
(press option 2, then sub-option 4)
6am-6pm PT
You can also contact payroll at helpme@centralcasting.com, through tech support chat on our website, or myEP.
To change your minor’s address, view their pay history, compare paychecks, and more, log in or sign up with myEP. When signing up for the first time, please use the same email address your minor has on file with Central Casting. To learn more, visit Entertainment Partners’ myEP information page.
Direct deposit
If you would like your minor to be paid by direct deposit instead of paper checks, you can sign up through myEP once then will receive all payment via direct deposit for productions where Central Casting and Entertainment Partners provide combined casting and payroll services. Learn more on our Direct Deposit page.
FAQs
-
How soon after I work can I expect my child’s paycheck?
Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your minor’s pay history by logging in to myEP.
-
Can I pick up my minor’s check?
We do not currently have the resources for checks to be picked up. Payroll is handled in a secure area with 24-hour surveillance and delivered directly to the post office by our bonded driver. Paymasters do not have access to your paychecks.
-
How long does it take to receive my child’s check after it has been mailed?
Paychecks are sent first class mail. While you will receive most checks within 2-3 business days after they are sent out, it could take longer through the federal mail system, particularly during holiday periods.
-
Why do I sometimes receive my minor’s paychecks out of work date order?
Checks are processed as they come in from production. Production companies vary on how often they process and send in background vouchers.
-
What do I do if I think my minor’s check is missing?
To inquire about a missing check, please contact payroll at 855.500.2055. Be sure to have the name of the project your minor worked on, the date they worked, and their voucher information. You can also check their pay history on myEP.
To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.
-
Do I need to write my minor’s Social Security number on their voucher every time they work?
Yes. We payroll many people with the same or similar names. You will need to put your child’s Social Security number (at least the last 4 digits) on each voucher so we can correctly identify who we should pay. Their voucher will not be processed or delayed if we are unable to identify who worked.
-
How do I contact the payroll department?
For payroll inquiries, please call 855.500.2055 and select option 2, then sub-option 4 when prompted. Representatives are available Monday-Friday, 6am-6pm PT. Peak call times are between 3-5pm PT, we recommend calling outside of this window for assistance.
Payroll and casting are handled separately. Our Casting Directors do not have access to your minor’s pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project your child worked on, the date they worked, and their voucher information.
-
How do I sign my minor up with myEP?
To create an account, please go to my.EP.com and sign up using the same email address they have on file with Central Casting.
Once you have created and logged in to their account, you will need to link myEP to their EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter their Social Security number and verify their employment by providing net pay, check, or gross pay information.
Now that their payment profile is linked, you will be able to change your minor’s address, view their pay history, and compare paychecks. Be sure to review their contact information to make sure everything is current.
-
How do I change my child’s address with the payroll department?
To change your child’s address with payroll, please log in or sign up with myEP. If signing up for the first time, please use the email address your minor has on file with Central Casting.
-
How do I place a stop payment on a paycheck I never received?
Please fill out our Stop Pay/Reissue Form and submit via the instructions provided on the form.
-
How long does it take to reissue a check after I request a stop payment?
Five business days for current year checks, but it may take longer for checks cut in a previous calendar year. We cannot reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.
-
Can I request a work history?
You can access your minor’s pay history by signing up or logging in to their myEP account. If you need their records to join SAG-AFTRA, please call 818.955.6313. SAG-AFTRA will only accept faxes sent directly from our payroll department certified by our manager.
-
How do I update my minor’s W-4?
To update your minor’s W-4 and State Employee’s Withholding Allowance Certificate, select the relevant form from the links below, fill out and follow the directions on the form, then email to the payroll department at CPInquiries@ep.com. Please note: if claiming exempt, a new W-4 is needed each year.
-
How do I get my W-2?
To access your W-2, visit EP’s W-2 page.
-
How can I submit an inquiry or correction to my minor’s tax form?
Please fill out and sign our inquires and corrections form.
-
How can I verify my child’s employment with Central Casting?
For employment verification, call Entertainment Partners at 818.955.6313.
-
Does my minor need a trust account?
Per New York law, minors must have a Child Performer Trust account to obtain a child performer permit and work on set. You can learn more about trust accounts on the DOL’s Child Performer Trust Accounts page.
Technical Support
Central Casting’s technical support team is available 6am-6pm PT to help with your minor’s online profile, email updates, required training questions (Los Angeles and New York only), and more.
You can contact tech support at helpme@centralcasting.com, 855.500.2055, or through tech support chat.
Please note: technical support and casting are separate. If you need to cancel, are going to be late, or have questions about your booking, you must contact your Central Casting office.
FAQs
-
What happens if I submit a question to the chat outside of tech support hours?
All after hours chats are sent to the technical support team. Our staff will review your query and will get back to you.
-
Can tech support help me cancel a booking?
No, technical support is available to help with issues related to your online profile, required training (Los Angeles and New York only), and other non-casting related questions. To cancel a booking, change or first avail status, and update your availability, you must call your Central Casting office.
-
Can technical support help me get a reservation for Talent Onboarding?
No, reservations for Talent Onboarding can only be made on your location’s reservation calendar, which you can find by visiting your location’s Kids Sign Up page. You can contact technical support if you experience issues with the online application portion of the onboarding process.
-
If I’m using the chat on behalf of my minor, which email address should I enter in the form?
Our technical support staff uses the email you provide to look up your profile. If chatting on behalf of your minor, please use the email address associated with their online profile.