Profile Management

When you sign up with Central Casting, you create an online profile where you can manage your availability, update your photos and contact information, and respond to job inquiries in our online self-service platform. Our Casting Directors use your online profile to consider you for background acting, stand-in, double, and other types of roles.

If you previously signed up with Central Casting before the launch of our online self-service platform, a profile has already been created for you. To access your information, please claim your profile using the email address you have on file with Central Casting.

Frequently Asked Questions

Profile Management

Being Booked

When a Casting Director contacts you for work, you will often receive an alert in your profile and an email through our online self-service platform. We recommend setting up email alerts so you never miss a message from Central Casting. To learn how to set up email alerts on your device, read these instructions.

  • I’m going to be late or need to cancel. What do I do?

    For Los Angeles: 818.562.2700
    For New York: 646.205.8244 ext. 4
    For Georgia call 404.920.8011
    For Louisiana call 504.684.2550

    When cancelling, please give us enough notice to replace you.

  • Is there a guarantee of work?

    No, there is no guarantee of work because the needs of our production clients change every day. Due to the nature of background acting, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.

  • Why am I unable to reply to an availability message?

    Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.

  • What does “checking your availability” and “first avail” mean?

    When you hear these phrases, it means a Casting Director is prepping a scene for a future work date and is checking your availability. If you are available, please mark your calendar to limit work conflicts. “First avail” means that the Casting Director cannot hire you until production looks at your picture submission and approves the look. It’s typical not to get this information until the day before the shoot.

    If you are offered another job on the same day, we ask that you give us the courtesy of the “first right of refusal.” Just let us know so we can inform our show. They may option to offer to hire you first. You are still able to be hired elsewhere if we are unable to confirm a booking for you.

  • How do I get my details?

    The Casting Director will give you your booking information, which usually comes in the form of a Details Blog. You will enter a show name (which may be different than the name of the project) and a 4-digit passcode given to you by the Casting Director. Access your booking information by going to the My Details page.

  • What happens if I miss a call from Central Casting?

    Please do not call back until you have checked your voicemail to ensure the Casting Director did not leave specific instructions. If you do not get a call back, assume you are no longer needed.

  • What is a rush call?

    Rush calls are for immediate same-day work, usually to replace a “no show” on set. If you’re booked as a rush call, you may need to get to set as soon as possible. Please read rush call job posts carefully before submitting to ensure you fit the requirements.

  • Why have I not been contacted for work in a while?

    Our Casting Directors book Background Actors based on the needs of production. Be sure to fill out your profile thoroughly and accurately so Casting Directors know the types of roles you can portray. You can also check our Jobs page for work opportunities.

  • What can I do to help myself get booked?

    Through our online self-service platform, you can now edit your online profile and receive job inquiries from Casting Directors. Here are some tips to ensure you’re putting yourself in the best position to be booked.

    1. To get booked by Central Casting, you must first claim your online profile. To claim, select the log in button in our website menu, then choose the claim profile option. Once claimed, you will be able to log in and get jobs through our online self-service platform.
    2. Casting Directors use the information in your profile, like hair color, eye color, sizes, vehicles you own, etc., when booking their shows. By filling out your profile completely and accurately, you will show up in more searches for roles you fit.
    3. Upload photos of yourself in different looks and wardrobe, your vehicles, and pets you are willing to work with. Casting Directors use your photos to make sure your look fits the role.
    4. Manage your availability calendar. Keeping your availability up to date lets Casting Directors know when to contact you for work and helps ensure you don’t become double booked.
    5. Reply to emails and texts promptly. You will receive availability messages, job inquiries, and other communications from Central Casting via email. Be sure to enable alerts so you never miss a job opportunity. Also, add DoNot-Reply@centralcasting.com to your safe sender list, so emails don’t get lost in junk or other folders. Casting Directors may also reach out via text message and you can also view all communications in the messages folder of your online profile.

Messaging

  • How do I submit for work?

    Casting Directors will contact you directly when you fit the look or requirements for a role. Be sure to completely fill out your online profile and add additional photos in different looks so Casting Directors can consider you for a variety of roles.

  • How do I know the message came from Central Casting?

    Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via your online profile. SMS text messages can come from a variety of numbers, but will always include a link to reply via our online self-service platform. These inquiries will also appear in your online profile.

    Emails from Central Casting will include your name, a message from the casting director, and a link to our online self-service platform.
  • What happens after I respond to a message?

    Our Casting Directors will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you’re booked when you accept an offer for work and receive details.

  • What does the phrase “without time restrictions” mean?

    When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if you cannot work between 3-4pm, you are not available without time restrictions.

  • I didn’t see the message until later. Can I still respond?

    Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to job inquiries on time.

  • Can I respond to multiple avail messages?

    Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked. If you are on first avail, please let that Casting Director know before accepting another offer.

  • How do I know you received my response?

    After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.

  • Why am I unable to reply to an availability message?

    Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.

  • What if I don’t hear back from a Casting Director?

    If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.

  • What are my booking details?

    Once you have accepted an offer for work, the Casting Director will let you know how to access your details, which will likely be in the form of a Details Blog. To access your details, enter the show name and passcode given to you in the My Details section of our website. Casting Directors get booking information as it comes in from production, so you likely will not receive your details until the evening before the shoot.

  • If I receive a message, does that mean I’m officially booked?

    You are not booked unless you accept an offer for work and receive details.

  • What if I respond to a message then never hear back from the Casting Director?

    Thank you for replying. Your response lets the Casting Director know you are interested and available to work, but does not guarantee you will be booked. Depending on the casting volume, you may not hear back.

  • Can I reply directly to a text message?

    No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.

  • Can I call the number I received the text message from?

    No, our texting numbers are only formatted to send outbound text messages from our online self-service platform. Please call our main line at:

    For Los Angeles: 818.562.2700
    For New York: 646.205.8244
    Georgia: 404.920.8011
    Louisiana: 504.684.2550

  • Why was there a link in my message?

    While you may receive an email or text message, all communication with Casting Directors happens through our online self-service platform. Each communication will include a link to your online profile where you can reply to the message.

  • Can I get messages in a language other than English?

    No, the messages are only in English.

  • I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?

    Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.

  • Can I change my response?

    If your availability has changed after responding to a message, please call our office at:

    For Los Angeles: 818.562.2700
    For New York: 646.205.8244
    Georgia: 404.920.8011
    Louisiana: 504.684.2550

  • I’m not signed up with Central Casting. Why am I getting these messages?

    We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.

  • Can I opt out of SMS messaging?

    As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.

  • How do I set up email alerts on an iPhone?

    Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.

    1. Open an email from Central Casting
    2. Tap on Central Casting in the “from” field at the top of the page
    3. Select “add to VIP” below Central Casting’s contact information

For technical support, please contact 855.500.2055, helpme@centralcasting.com, or tech support chat.