Profile Management

When you sign up with Central Casting, you create an online profile where you can update your photos and contact information, respond to availability inquiries, manage your availability, and much more. Our Casting Directors use your online profile to consider you for Background Actor, Stand-In, double, and other types of roles.

Frequently Asked Questions

Profile Management

How do I access my online profile?

If you have not yet accessed your online profile, visit the log in page, then choose the “create new login” option. Once you have created your login information, you can access your online profile by selecting the log in button in our website menu.


Can I submit for work if I have not completed Talent Onboarding?

No, you must complete the onboarding process to be booked by Central Casting. Follow the directions given at the end of the online application process. You will likely need to come to our office to finish the in-person portion of Talent Onboarding, which can include filling out additional paperwork and/or taking a photo for your online profile.


How can I transfer from one Central Casting office to another?

If you are currently registerd with Central Casting, but would like to work in a different location, please fill out our Office Transfer Request Form. Please note: you can only be registered and eligible for work with one office at a time.


What internet browsers are supported?

Please note that our casting platform is not compatible with the Microsoft Edge browser. Chrome and Safari are recommended browsers.


What if I forgot my password?

To reset your password, first enter your email address on the log in screen. When prompted to enter your password, select the “forgot password” option. We will send reset instructions to the email address you have on file.


Why am I being asked to reset my password?

For security purposes, Central Casting will periodically ask you to reset the password associated with your online profile. You can reset your password by following the instructions on the password reset screen.


I no longer have access to my email address on file with Central Casting. How do I log in to my profile?

Contact our technical support team to update the email address on file* through Tech Support Chat, helpme@centralcasting.com, or 855.500.2055.

* If you call, you will be asked for verification information such as, the legal name, date of birth and last 4 of the SSN on file. Our technical support line is available from 6am-12am Pacific Time.


How do I deactivate or activate my profile?

To deactivate your profile, log in, select the “Profile” option in the main menu, then choose the “Manage” tab. Once in the Manage tab, click the checkbox next to your profile name, then tap the “Deactivate Profile” button. A message will appear confirming that your profile was deactivated. Your profile will now appear inactive in our casting platform.

To activate your profile, log in, select the “Profile” option in the main menu, then choose the “Manage” tab. Once in the Manage tab, click the checkbox next to your profile name, then tap the “Activate Profile” button. A message will appear confirming that your profile was activated. Your profile will now appear active in our casting platform.


Did the changes I made to my profile save?

Changes you make to your profile save automatically. Once you update information, the field will highlight in blue, indicating the information has been accepted and saved. If there’s an error, the field will highlight red and give a warning message.


How do I update my contact information?

You can update your phone number and address in the Contact Information section of your profile. To update your email address, contact tech support through Tech Support Chat, helpme@centralcasting.com, or 855.500.2055.


How do I delete photos from my profile?

To delete a photo, navigate to the Photographs section of your profile. Find the photo you wish to delete and click the trash icon underneath it. Please note you cannot remove the photos that were taken by Central Casting during Talent Onboarding.


How many photos can I add to my profile?

Quality over quantity is key when adding photos to your online profile. Casting Directors recommend a current casual, business, and formal look, then 1-2 photos of unique looks, like a uniform you own or a period role you can portray.

Keep in mind, these photos should always reflect your current look and be unedited/unfiltered. Professional headshots cannot be used to consider you for background work as they are often retouched and edited.


How do I change the email address associated with my profile?

To update your email address, contact tech support through Tech Support Chat, helpme@centralcasting.com, or 855.500.2055.


Can I upload a Stand-In resume to my profile?

Yes, in the Casting Information section of your profile, there is an upload feature where you can add your Stand-In resume.


Why won’t my photo upload to my profile?

Please check to make sure your photo is in .jpeg or .png format. Our online platform does not accept photos in other formats, like .pdf.


My sizes have changed. How do I update them?

You can update your sizes and measurements in the Appearance section of your profile. Current and accurate sizes are key to finding work through Central Casting. To learn more about taking your measurements correctly, see our video guides on the Measurements page.


Can I add vehicles to my profile?

Yes, you can add vehicles that you own and are willing to work with in the Vehicles You Own section of your profile. Be sure to include as much information as you can, including vehicle type, make, model, color, and year. We will continue to add vehicle options to our system; if you don’t see information that matches your car, include what you can and check back for updates.


How do I change my account settings?

When you are logged in to your profile, you will see a triangle either in the upper right desktop menu or on the bottom of the mobile menu. Clicking the triangle will give you additional options, including your Account Settings.

Being Booked

Casting Directors use multiple tools to book Background Actors, including seeking submissions on our Jobs page and sending availability inquiries through our casting platform.

You are booked when you accept an offer for work and receive details. It’s important to write down your work information so you’re prepared when you head to set.

I’m going to be late or need to cancel. What do I do?

For Los Angeles: 818.562.2700
For New York: 646.205.8244 ext. 4
For Georgia call 404.920.8011
For Louisiana call 504.684.2550

When cancelling, please give us enough notice to replace you.


Is there a guarantee of work?

No, there is no guarantee of work because the needs of our production clients change every day. Due to the nature of background acting, Central Casting can never offer full-time employment to any of the talent (i.e., you) it employs.


Why am I unable to reply to an availability inquiry?

Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.


What does “checking your availability” and “first avail” mean?

When you hear these phrases, it means a Casting Director is prepping a scene for a future work date and is checking your availability. If you are available, please mark your calendar to limit work conflicts. “First avail” means that the Casting Director cannot hire you until production looks at your picture submission and approves the look. It’s typical not to get this information until the day before the shoot.

If you are offered another job on the same day, we ask that you give us the courtesy of the “first right of refusal.” Just let us know so we can inform our show. They may option to offer to hire you first. You are still able to be hired elsewhere if we are unable to confirm a booking for you.


How do I get my details?

The Casting Director will give you your booking information.


What happens if I miss a call from Central Casting?

Please do not call back until you have checked your voicemail to ensure the Casting Director did not leave specific instructions. If you do not get a call back, assume you are no longer needed.


What is a rush call?

Rush calls are for immediate same-day work, usually to replace a “no show” on set. If you’re booked as a rush call, you may need to get to set as soon as possible. Please read rush call job posts carefully before submitting to ensure you fit the requirements.


Why have I not been contacted for work in a while?

Our Casting Directors book Background Actors based on the needs of production. Be sure to fill out your profile thoroughly and accurately so Casting Directors know the types of roles you can portray. You can also check our Jobs page for work opportunities.


What can I do to help myself get booked?

  1. Casting Directors use the information in your profile, like hair color, eye color, sizes, vehicles you own, etc., when booking their shows. By filling out your profile completely and accurately, you will show up in more searches for roles you fit.
  2. Upload photos of yourself in different looks and wardrobe, your vehicles, and pets you are willing to work with. Casting Directors use your photos to make sure your look fits the role.
  3. Manage your availability calendar. Keeping your availability updated helps Casting Directors find you when searching Background Actor availability for a certain date or date range.
  4. Reply to emails and texts promptly. You will receive availability inquiries and other communications from Central Casting via email, text message, and in the inbox of your online profile. Be sure to enable alerts so you never miss a job opportunity. Also, add DoNot-Reply@centralcasting.com to your safe sender list, so emails don’t get lost in junk or other folders.

Messaging

How do I submit for work?

Casting Directors will contact you directly when you fit the look or requirements for a role. Be sure to completely fill out your online profile and add additional photos in different looks so Casting Directors can consider you for a variety of roles.


How do I know the message came from Central Casting?

Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via our casting platform. SMS text messages will always come from the same 5-digit number and will always include a link to reply via our casting platform. These inquiries will also appear in your online profile.

Emails from Central Casting will include your name, a message from the casting director, and a link to our casting platform.

What happens after I respond to a message?

Our Casting Directors will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you’re booked when you accept an offer for work and receive details.


What does the phrase “without time restrictions” mean?

When booking, Casting Directors may not know the call time (which can often change before the shoot), so they need you to have completely open availability on the date in question. For example, if you cannot work between 3-4pm, you are not available without time restrictions.


I didn’t see the message until later. Can I still respond?

Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to availability inquiries on time.


Can I respond to multiple availability inquiries?

Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked. If you are on first avail, please let that Casting Director know before accepting another offer.


How do I know you received my response?

After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.


Why am I unable to reply to an availability inquiry?

Casting Directors may only accept responses for a certain period of time and your message may have expired. If the message has expired and we’re no longer accepting submissions for the role for which you were contacted, you will see a page that explains this when you try to respond.


What if I don’t hear back from a Casting Director?

If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles they are booking, please be patient as it may take them some time to respond.


What are my booking details?

After accepting an offer for work, you will receive a details message with your booking information. Casting Directors get this information as it comes in from multiple departments within production, it is likely you will not receive your details until later in the evening the night before you work.


If I receive a message, does that mean I’m officially booked?

You are not booked unless you accept an offer for work and receive details.


What if I respond to a message then never hear back from the Casting Director?

Thank you for replying. Your response lets the Casting Director know you are interested and available to work, but does not guarantee you will be booked. Depending on the casting volume, you may not hear back.


Can I reply directly to a text message?

No, our texting number is only formatted to send outbound text messages from our casting platform. When you respond to a text message directly, you will get a message indicating that you can only reply “Stop” to end text communication. We do not accept “yes,” “no,” or any other response through text message.


Can I call the number I received the text message from?

No, our texting number is only formatted to send outbound text messages from our casting platform. Please call our main line at:

Los Angeles: 818.562.2700
New York: 646.205.8244
Georgia: 404.920.8011
Louisiana: 504.684.2550


Why was there a link in my message?

While you may receive an email or text message, all communication with Casting Directors happens through our casting platform. Click the link in the email or text message to respond.


Can I get messages in a language other than English?

No, the messages are only in English.


I’m not getting text messages. Does T-Mobile’s business message “opt-out” feature prevent me from receiving text messages from Central Casting?

Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.


Can I change my response?

If your availability has changed after responding to a message, please call our office at:

Los Angeles: 818.562.2700
New York: 646.205.8244
Georgia: 404.920.8011
Louisiana: 504.684.2550


I’m not signed up with Central Casting. Why am I getting these messages?

We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error.


Can I opt out of SMS messaging?

As an employee of Central Casting you provided your mobile number to us so that we can contact you about jobs for which you would be a potential match. However, if you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.


How do I set up email alerts on an iPhone?

Adding Central Casting as a VIP sender ensures you don’t miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.

  1. Open an email from Central Casting
  2. Tap on Central Casting in the “from” field at the top of the page
  3. Select “add to VIP” below Central Casting’s contact information

For technical support, please contact Tech Support Chat, helpme@centralcasting.com, or 855.500.2055.