The Covid Testing Coordinator is an entry level non-clinical position whose primary job is to support Casting Directors with all aspects of Covid testing in collaborating with talent, production’s health and safety teams, and agencies. This role will organize and coordinate Covid-19 daily testing appointments for Background Actors on all shows and administrative tasks that follow. The Covid Testing Coordinator will also become acquainted with the constantly changing and time-pressured daily goals of providing background performers for a spectrum of leading television shows and feature films.
At Central Casting, we help bring movies and TV shows to life by placing hundreds of Background Actors, Stand-Ins, and other roles on set every day. As the preeminent background casting company in North America, we are committed to improving how the industry works. As a division of Entertainment Partners, Central Casting offers a creative culture and competitive benefits. If you’re looking to be part of a hardworking and energetic team that helps make dreams come true, then this role may be right for you.
OUR COMMITMENT TO DIVERSITY, EQUITY & INCLUSION
At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.
KEY RESPONSIBILITIES
- Handle a high volume of calls without difficulty, responding quickly to client and Background Actor needs, take messages, transfer calls and general inquiry.
- Work with Casting Directors and clients to determine each show’s daily/weekly Covid testing needs.
- Ensure Background Actors have all necessary education materials and requirements for each Covid test they are booked on.
- Provide Covid testing details to Background Actors.
- Manage all Covid-related administrative tasks for Casting Directors and clients which includes tracking those who are eligible or eligible to work based on production testing results.
- Communicate and notate Background Actor cancellations to Casting Director.
- Elevate Covid-related incidents to the Central Casting’s Senior Covid-19 Compliance Team.
- Organize and track core groups of Background to ensure they remain in testing cadence.
- Support Casting Directors by pulling photos by accurate description for clients, calling, emailing and/or texting details, call time changes when time permits.
- Maintain a collaborative working relationship with casting teams ensuring client success.
- Accurately process Occurrence Reports.
- Work effectively across a variety of communication channels: in-person, phone, email, and live-chat.
- Create and retrieve documents and files when requested.
- Elevate and report attendance and/or behavioral or client service issues.
- Participate in team and staff meetings and produce weekly status reports.
- Attend production and extras meetings with Casting Directors to discuss Covid policies and procedures as needed.
- Become proficient and knowledgeable with all office systems including but not limited to phones, casting programs, computers, etc.
- Other projects as assigned.
JOB REQUIREMENTS/QUALIFICATIONS NEEDED
- Customer service experience highly desirable.
- Experience working in a fast-paced work environment preferred.
- General knowledge of the entertainment industry.
- Excellent client service / people skills – ability to work with many different personality types.
- Maintains a high level of professionalism when working with clients and teammates.
- Excellent typing skills, reflecting speed and accuracy.
- Quickly grasps new concepts and ideas and the willingness to learn new technologies.
- Ability to work productively on multiple projects simultaneously in a fast paced and noisy office environment.
- Effective solution-based problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Excellent verbal and written communication skills with superior attention to detail, and the ability to organize and express ideas clearly.
- Strong working knowledge of MS Word, Excel, PowerPoint, MS Teams and Zoom.
- Proven record of dependability and reliability.
- Self-starter with a positive attitude.
- Strong attention to detail.
- Work successfully in a team environment as well as independently.
- Ability to work overtime as required by business needs.
- Supporter of company goals, values, and procedures.
- Must have reliable independent transportation.
The annual salary for this position is $39,998.40 and will be commensurate with experience related to the position.