If you are unable to connect to the online training program because of technical problems, you can contact technical support for help at 855.500.2055, firstname.lastname@example.org, or tech support chat Monday-Friday from 6am-6pm Pacific Time.
But before you contact technical support, answer these simple questions:
i. Are you using a compatible device? You must use a compatible device. (See FAQ above)
ii. Are you using a compatible browser? You must use a compatible internet browser in order for the training course to function properly. (See FAQ above)
iii. The Inspired eLearning website is not working, what can you do? The training website is operated by a third party (our training vendor Inspired eLearning) and it may be down temporarily for maintenance. Please wait a few hours or until the next day and try again because the problem will likely be fixed by that time. You can also click here which will tell you if the training website is currently operational or not.
iv. Are you having username or password log in problems on the training website? Use the email you have on file with Central Casting as your username. You can set a new password by clicking on “Forgot password?” on the vendor’s login page.
But if you are using the mobile phone app, then in order to reset the password, you must first go to the vendor’s training website on your phone’s browser, and then click on “Forgot password?” and follow the instructions to reset your password. Once you have reset your password, go back to the app and use your new password on the app.
v. Are you able to connect to other websites on your device such as CentralCasting.com or Google.com? If you are not, your internet connection is bad. Do not contact technical support because they cannot help you fix a bad internet connection. Please use a better internet connection.
vi. If you are trying to take the training on an iPhone or Android smartphone, did you download the app first? (See FAQ above) You must download the app to take the training on an iPhone or Android Smartphone. If you are unable to download the app from Google Play Store (for Android phones) or the Apple App Store (for iPhone), then there is a problem with either Google Play Store or Apple App Store, and you should wait a few hours or until the next day before trying to download the app again. Also, if your phone tells you that the app is not compatible with your phone, then you must use another device that is compatible or schedule in-person training.
If you are having trouble with the phone app, try taking the training on a PC or Mac instead, because there may be compatibility issues with your phone and the technical assistance line will not be able to help with your phone problems. To take the training on a PC or Mac, see FAQ above.
The technical assistance phone line is 855.500.2055 and is a separate dedicated phone number only for technical problems relating to logging into and using the online training course. This line is available Monday-Friday from 6am-6pm Pacific Time. The other phone numbers shown in these FAQs will not be able to help with technical problems.