If you are unable to connect to the online training program because of technical problems, you can call our technical assistance line for help at 855.500.2055 Monday-Friday from 6am-4pm Pacific Time.
But before you call the technical assistance line, answer these simple questions:
i. Are you using a compatible device? You must use a compatible device. (See FAQ above)
ii. Are you using a compatible browser? You must use a compatible internet browser in order for the training course to function properly. (See FAQ above)
iii. If using a PC or a Mac, are you logged into your Central Casting online profile? If not, log in to your Central Casting online profile first, and under Required Training – Anti-Harassment, select the “complete training” button. If you have logged into your Central Casting online profile, but it is not working once you get past the log in page, please wait a few hours or until the next day and try again because the problem will likely be addressed by that time.
iv. You are logged into the online Central Casting profile and it seems to be working, but when you click over to the training website, the training website is not working, what can you do? The training website is operated by a third party (our training vendor) and it may be down temporarily for maintenance. Please wait a few hours or until the next day and try again because the problem will likely be fixed by that time. You can also click here which will tell you if the training website is currently operational or not.
v. Are you having username or password log in problems on the training website? – If you are using a PC or Mac, we have designed the access in such a way that you will be able to click over from your Central Casting online profile to our vendor’s training website by selecting the Required Training – Anti Harassment tab and clicking the button “complete training.” Next, you will be taken to the login page of our vendor Inspired eLearning. Use the same email that you have on file with Central Casting as your username. However, you need to set a new password by clicking on “Forgot password?” on the vendor’s login page.
But if you are using the mobile phone app, then in order to reset the password, you must first go to the vendor’s training website on your phone’s browser, and then click on “Forgot password?” and follow the instructions to reset your password. Once you have reset your password, go back to the app and use your new password on the app.
vi. Are you able to connect to other websites on your device such as CentralCasting.com or Google.com? If you are not, your internet connection is bad. Do not call technical assistance because they cannot help you fix a bad internet connection. Please use a better internet connection.
vii. If you are trying to take the training on an iPhone or Android smartphone, did you download the app first? (See FAQ above) You must download the app to take the training on an iPhone or Android Smartphone. If you are unable to download the app from Google Play Store (for Android phones) or the Apple App Store (for iPhone), then there is a problem with either Google Play Store or Apple App Store, and you should wait a few hours or until the next day before trying to download the app again. Also, if your phone tells you that the app is not compatible with your phone, then you must use another device that is compatible or schedule in-person training.
If you are having trouble with the phone app, try taking the training on a PC or Mac instead, because there may be compatibility issues with your phone and the technical assistance line will not be able to help with your phone problems. To take the training on a PC or Mac, see FAQ above.
viii. If you are using the app on an iPhone or Android smartphone, are you using the same username that you used for your Central Casting online profile? You must use the same username (i.e., your email address) that you created for the Central Casting online profile. However, you must create a new password for the app because you cannot use the same password that you used for the Central Casting online profile. To create a new password, go to https://www.inspiredlms.com/ centralcasting and click on “Forgot Password?” to create a new password. If you are still having problems, try taking the training on a PC or Mac instead. To take the training on a PC or Mac, see FAQ above, because there may be compatibility issues with your phone and the technical assistance line will not be able to help with your phone problems.
The technical assistance phone line is 855.500.2055 and is a separate dedicated phone number only for technical problems relating to logging into and using the online training course. This line is available Monday-Friday from 6am-4pm Pacific Time. The other phone numbers shown in these FAQs will not be able to help with technical problems.