Training

As a Background Actor registered with Central Casting, you will have to complete training in order to stay active and eligible to work. To see if you have required training, log in to your online profile and select the Required Training option.

Anti-Harassment Training Instructions

All those registered with Central Casting must take required anti-harassment training in order to remain active and eligible to be booked. Follow these instructions and see the FAQs below for how to complete your required training.

 

Desktop

You can access your training by logging in to your online profile and selecting the Required Training tab. If you have required training, you can take it by clicking the “complete training” button.

When you click the “complete training” button, you will be taken to our vendor’s website, Inspired eLearning. Click “launch course” to begin your training.

 

Mobile

Use the Inspired eLearning app to take the required training

  1. Download the Inspired eLearning app.

    Apple App Store   Google Play

  2. Enter the domain and organization name for the training.
    • domain: www.inspiredlms.com
    • organization: centralcasting
  3. Enter the email you have on file with Central Casting profile and the password you created.
  4. Select the Anti-Harassment Training.
  5. Tap the launch button to begin your required training.

Anti-Harassment Training FAQs

  • Do I have to take anti-harassment training?

    Yes, all adults registered with Central Casting New York are required to take the training in order to remain active and eligible to be booked. Please see next FAQ regarding minors.


  • Do minors need to take the training?

    Parents or legal guardians of minors age 13 and younger may take the training in place of the minor. By taking the training in place of a minor age 13 or younger, the parent or legal guardian is certifying that he/she has completed the training and will explain the material to the minor. Minors age 14 and above need to take the training to remain active and eligible to be booked.


  • Why do I have to take anti-harassment training?

    New York state and New York City recently passed laws aimed at preventing sexual harassment. Part of these new laws requires employers to provide anti-sexual harassment training to its employees. In New York, employees will need to take the training once every year.


  • How and where will the training be conducted?

    The online training option is provided for your convenience. If you do not have access to or are not comfortable using a computer or smartphone, or you have limited access to the internet, in person training is available at the Central Casting office. If you would like to take this training in person at the Central Casting office, please email ccnyregistration@centralcasting.com.

    To take the online training, please log in to your online profile.


  • How do I make a reservation for in-person training?

    If you would like to take this training in person at the Central Casting office, please email ccnyregistration@centralcasting.com. Central Casting will then contact you to schedule a date and time for you to come to our office to complete your anti-harassment training.

    Please note: this process is only to schedule in-person anti-harassment training. All New Registration Onboarding and Re-Registration and Updates sessions are suspended due to COVID-19. Please check our notices for updates.


  • Why do I have to complete anti-harassment training if I haven’t been booked by Central Casting in a long time?

    You need to complete the anti-harassment training in order to be eligible to work.


  • If I do not want to work for Central Casting, do I still need to take the training?

    No. But if you change your mind in the future, you will need to complete the training before you can be considered for work at Central Casting. Additionally, you will need to re-register with Central Casting every three years in order to remain eligible to work.


  • If I am not comfortable using or don’t have access to a computer or smartphone or I have limited access to the internet, is there another option for me to take the training?

    The online training option is provided for your convenience. If you do not have access to or are not comfortable using a computer or smartphone, or you have limited access to the internet, in person training is available at the Central Casting office. If you would like to take this training in person at the Central Casting office, please email ccnyregistration@centralcasting.com.

    You may also use computers with internet access for free at a New York public library. Here is a list of public libraries near you with free computer facilities. You may also bring your own compatible device (see FAQ below on compatible devices) and use the free wi-fi at the libraries to access the online training. Remember to bring headphones in order to hear the audio during the training; otherwise, you can still read the subtitles and text on the screen without audio. Some libraries also have headphones for sale for a nominal charge if you forgot your headphones and you do not want to read the subtitles. Due to COVID-19, many libriaries have altered their services. For more information, please visit the New York Public Library website.


  • Do you have training for sight, hearing, or other physically-impaired individuals?

    Yes, we have in-person training available at the Central Casting office. If you would like to take this training in person at the Central Casting office, please email ccnyregistration@centralcasting.com.

    If sign language is required, please call the Central Casting New York office at 646.205.8244 ahead of time so arrangements can be made to have sign language available.


  • What devices can I use to access the online training program? Do I need any software to access the online training?

    You may use a PC, Mac, iPad, iPhone, or Android smartphone. (Windows-based tablets and Windows-based smartphones, Amazon Fire tablets, and Android tablets such as Samsung tablets are NOT compatible.) The sound must also be working on your device to hear the audio during the online training, but you can still read the subtitles and text if you do not have audio.

    For PC users, make sure to use the Chrome browser (see if “Update Google Chrome” appears under “More” in the top right corner of your Chrome browser) or Firefox browser (select “About Firefox” under “help” under the menu button on your Firefox browser) or Internet Explorer (learn more). If you have an outdated version of Chrome, Firefox, or Internet Explorer, you might need to download and install the current version.

    For Mac and iPad, make sure to use the Safari browser that is already installed in your Mac or iPad. If you haven’t updated your Apple operating system in a while, your Safari browser may be out of date and you might need to update the operating system which will simultaneously update the Safari browser.

    For iPhones and Android smartphones, you must download the third-party training company’s app onto your iPhone via the Apple App Store (download for iPhone) or onto your Android smartphone via the Google Play Store (download for Android). The training will not work on a phone’s internet browser.

    Apple App Store   Google Play

  • What if I have technical problems trying to access the online training?

    If you are unable to connect to the online training program because of technical problems, you can call our technical assistance line for help at 855.500.2055 Monday-Friday from 6am-4pm Pacific Time.

    But before you call the technical assistance line, answer these simple questions:

    i. Are you using a compatible device? You must use a compatible device. (See FAQ above)

    ii. Are you using a compatible browser? You must use a compatible internet browser in order for the training course to function properly. (See FAQ above)

    iii. If using a PC or a Mac, are you logged into your Central Casting online profile? If not, log in to your Central Casting online profile first, and under Required Training – Anti-Harassment, select the “complete training” button. If you have logged into your Central Casting online profile, but it is not working once you get past the log in page, please wait a few hours or until the next day and try again because the problem will likely be addressed by that time.

    iv. You are logged into the online Central Casting profile and it seems to be working, but when you click over to the training website, the training website is not working, what can you do? The training website is operated by a third party (our training vendor) and it may be down temporarily for maintenance. Please wait a few hours or until the next day and try again because the problem will likely be fixed by that time. You can also click here which will tell you if the training website is currently operational or not.

    v. Are you having username or password log in problems on the training website? – If you are using a PC or Mac, we have designed the access in such a way that you will be able to click over from your Central Casting online profile to our vendor’s training website by selecting the Required Training – Anti Harassment tab and clicking the button “complete training.” Next, you will be taken to the login page of our vendor Inspired eLearning. Use the same email that you have on file with Central Casting as your username. However, you need to set a new password by clicking on “Forgot password?” on the vendor’s login page.

    But if you are using the mobile phone app, then in order to reset the password, you must first go to the vendor’s training website on your phone’s browser, and then click on “Forgot password?” and follow the instructions to reset your password. Once you have reset your password, go back to the app and use your new password on the app.

    vi. Are you able to connect to other websites on your device such as CentralCasting.com or Google.com? If you are not, your internet connection is bad. Do not call technical assistance because they cannot help you fix a bad internet connection. Please use a better internet connection.

    vii. If you are trying to take the training on an iPhone or Android smartphone, did you download the app first? (See FAQ above) You must download the app to take the training on an iPhone or Android Smartphone. If you are unable to download the app from Google Play Store (for Android phones) or the Apple App Store (for iPhone), then there is a problem with either Google Play Store or Apple App Store, and you should wait a few hours or until the next day before trying to download the app again. Also, if your phone tells you that the app is not compatible with your phone, then you must use another device that is compatible or schedule in-person training.

    If you are having trouble with the phone app, try taking the training on a PC or Mac instead, because there may be compatibility issues with your phone and the technical assistance line will not be able to help with your phone problems. To take the training on a PC or Mac, see FAQ above.

    viii. If you are using the app on an iPhone or Android smartphone, are you using the same username that you used for your Central Casting online profile? You must use the same username (i.e., your email address) that you created for the Central Casting online profile. However, you must create a new password for the app because you cannot use the same password that you used for the Central Casting online profile. To create a new password, go to https://www.inspiredlms.com/ centralcasting and click on “Forgot Password?” to create a new password. If you are still having problems, try taking the training on a PC or Mac instead. To take the training on a PC or Mac, see FAQ above, because there may be compatibility issues with your phone and the technical assistance line will not be able to help with your phone problems.

    The technical assistance phone line is 855.500.2055 and is a separate dedicated phone number only for technical problems relating to logging into and using the online training course. This line is available Monday-Friday from 6am-4pm Pacific Time. The other phone numbers shown in these FAQs will not be able to help with technical problems.


  • Is the harassment training I get from Central Casting transferable to other employers?

    No, this training has information that is specific to Central Casting and cannot be used for employment elsewhere.


  • Will I get paid for the training? How much time can I spend on the training?

    For both non-union and SAG-AFTRA background performers, you will be paid 45 minutes at the New York City minimum wage rate for completing the anti-harassment course. You are not permitted more than 45 minutes of work time to finish the online course. If you take a break during the training, the break is not considered paid work time and thus is not part of the 45 minutes of work time that you are permitted to finish the online course.


  • What if I cannot finish the online training course within 45 minutes?

    The online training is designed to be completed within 45 minutes. If you do not finish the online training within 45 minutes, contact Central Casting to schedule a time to complete the in-person training at Central Casting’s office. Failure to follow these instructions may result in disciplinary action against you and can impact your eligibility to work for Central Casting.


  • How and when will I be paid for the training?

    If you take the online training, Central Casting will automatically be notified (you don’t need to notify Central Casting separately) once you have completed the training, and a paycheck will be postmarked within 7 calendar days after the end of the week in which you completed the training and mailed to your address on file. If it has been more than 10 calendar days after the end of the week in which you completed the training (either online or in-person) and you have not received your check, please call the Central Casting payroll department hotline between 3pm-5pm Pacific Time at 818.729.6450.


  • Will taking this training affect my current unemployment benefits?

    We have to pay you for taking the training; there’s no option for us to not pay you. And under law, you have to report your weekly earnings to the unemployment department. Reporting your earnings to the unemployment department will decrease your weekly benefits in the week in which you claim you had earnings.

    You do not need to take the anti-harassment training until you are ready to be considered for bookings by Central Casting.


  • How do I reset my Inspired eLearning password?

    To reset your password, use your internet browser and go to inspiredlms.com/centralcasting. Then, please click the link “Forgot password?” highlighted in the image below on the login portal, then input your email address in the field that follows. If Inspired eLearning finds your username e-mail address, you will receive an email shortly after that will allow you to reset your password. If no email arrives, please contact 855.500.2055 Monday-Friday from 6am-4pm Pacific Time.

    Training UI

  • What are the system requirements for Inspired eLearning?

    iLMS and Courses

    Browsers for Windows OS
    Chrome 71+
    FireFox 65+
    Internet Explorer 9+

    Browsers for Mac OS
    Safari 10.1+

    • Required bandwidth per host machine of 1.5Mbps download and .5Mbps upload is required
    • iPad access is supported only for HTML5-based courses in the latest version of iOS with Safari
    • Courses are only compatible on smartphones (iOS and Android Phones) with use of the IeL Mobile App for use with iLMS
    • Courses are best viewed with a browser and OS zoom level of 100% and a display screen resolution between 1024 x 768 and 1920 x 1080.
    • Inspired eLearning does not officially support training taken using the following:
      • Thin clients (Citrix/Virtual Desktops)
      • VPN connections
      • Proxy connections
      • Internet Explorer compatibility mode