SmartVoucher Support

Central Casting uses SmartVoucher, EP’s pioneering digital voucher technology, to pay background actors quickly, accurately and compliantly.

If a rush call is needed, your casting director will update the Briefing with the replacement’s name, which will be populated and ready in SmartVoucher when the background actor arrives to check in.

When booking a company hire who has not previously worked on a SmartVoucher show, production will provide casting with the talent’s name and email address. We will create a profile in our casting portal and send the company hire information on how to create their login and access their voucher.

We can grant access to other departments to make notes of items lent to background actors. However, a voucher or someone’s payment cannot be held as collateral against these items.

If you upgrade a non-union background to a union voucher on the workday, you need to change their union voucher selection from “No” to “Yes” and edit their rate to the applicable union base rate.

If a background actor fails to check in for the day, you can mark them as a no show. Find the background actor using Global Search or by filtering the “Status” column to show individuals with a “Not Checked In” status. Click the checkboxes to select the individuals whose status you would like to update, then click the “No Show” button.

Background actors with a No Show status will not have their hours or rates calculated for this briefing.

Released is a casting status and not part of SmartVoucher’s production user workflow. If releasing talent, please contact your casting director who will mark that person as released in the Briefing.

Hover over the column name, click on the directional symbol, then drag the column to the desired position.

Yes, if you need to resolve a background actor’s query or make any other changes after sending a voucher for approval, you can edit the Briefing, then click back into the “Reviews” tab. Background actors who have had pay information changed will be updated to a “Re-Notify Artist” status. Click the checkbox next to those background actors, then click “Send Artist Review” to send the updated vouchers back to them for approval. Be sure to also separately communicate any changes to your accounting team so they know there are revisions.

After sending their voucher for review, background actors have 24 hours to approve or raise queries. After 24 hours the voucher becomes “deemed approved” and queries can no longer be raised.

After sending vouchers for approval, background actors have 24 hours to review and can ask questions via the query box in their voucher. If a background actor raises a query, their status will change to “Artist Queried.” Production can reply to the query, make any necessary changes, then resend the voucher for the background actor’s approval.

Only production and accounting users can edit information in SmartVoucher, background actors can only raise queries during the approval process. Once a background actor has approved their voucher, they cannot unapprove it.

No, if you are satisfied with the accuracy of the vouchers, production users can send vouchers to accounting when ready.

Yes, if changes are needed after submitting the Briefing to Payroll, you can click “Submit to Payroll” again to send the updated Briefing. While the payroll submission will be noted as V2 or more, we recommend emailing your paymaster to let them know an updated version was submitted.

While production cannot contact their casting director through SmartVoucher, the casting director’s contact information is listed on the skins. You can also call our office to speak with someone from casting.

SmartVoucher is best used on a laptop due to the amount of information on a page. However, it is compatible with all tablets and cell phones as well. Chrome is the recommended browser.

Currently, SmartVoucher requires data connectivity. We recommend including someone from the production office (APOC, POS, etc.) as an authorized user who can assist you in the event of no connectivity. We do have offline capability coming shortly.

Your Dashboard is designed to be a shortcut to what you are most likely working on and only shows Briefings from the previous rolling 7-day period. You may access the full archive of Briefings by selecting “My Projects” in the top toolbar. While user access is removed 60 days after production wraps to ensure the integrity of information, we maintain all Briefings in perpetuity. Please contact Central Casting should you need your access restored.

Yes, labor or union changes that affect vouchers or payroll will always be reflected in SmartVoucher.

If you are working with Central Casting California, New York, Louisiana or Georgia, we handle all the start paperwork, including the Form I-9, when a background actor onboards with Central Casting.

If a background actor is a company hire, or you are working with Central Casting in a state not listed above, production will need to handle the Form I-9.