My Voucher Support

Central Casting uses SmartVoucher, EP’s pioneering digital voucher technology, to pay background actors quickly, accurately and compliantly.

Depending on which state you signed up in, or your specific production, you may be asked to upload ID documents to your profile or you may be asked to provide these to production when you work.

If your production is using SmartVoucher, you will receive an email or can log in to your online profile to complete required tasks at your call time.

If your production is using paper vouchers, you will be given a voucher at check in and will need to fill out your full legal name, contact information and at least the last 4 digits of your Social Security number.

Yes, as these forms are project/work specific.

Yes, you will receive a unique voucher to review and e-sign for each Job type you perform (e.g. fitting, interview, shoot day etc.)

No, production will input this information as the day progresses.

No, the on-set production representative will fill out your voucher throughout the workday, then send it to you to review at wrap. Be sure to raise any queries with production in person before leaving set.

Production should send you your voucher to review immediately at wrap. You should review and e-sign your voucher while still at the production location so any disputes can be raised and resolved in person.

It’s extremely important to review and approve your voucher while on set so you can resolve any queries in person.

1. Once you’ve wrapped for the day and a production representative has checked you out, you will receive an email with a link to your voucher for approval. Click this link or log in to your profile and select “Job Review”.
2. Review the information on your voucher carefully to ensure it is correct. If something is missing or incorrect, please inform the production representative. If you have already left the set, you can use the query box on the review page.
3. Once you’re happy that your voucher is correct, click the “I approve” checkbox.

Note that you have 24 hours to approve or query your voucher, after which it will be deemed to be approved.

We suggest you review and raise these concerns while on set for the quickest remedy. If you are unable to review until you get home, select "Raise a query" from the Review page and type your question for production there.

We suggest you review your voucher while still on set so you have the opportunity to raise any questions in person with the production staff.

Yes – you can view your voucher in your profile by logging in and selecting the "Job Review" option in the blue toolbar at the top of the screen.

If you registered after June 2024, go to the Forms section of your profile to see your signed forms.

If you registered before June 2024, please email helpme@centralcasting.com to request the signed copy of a form.

Once an e-sign checkbox is selected, it cannot be undone.

Once production sends you your voucher for review, you have 24 hours to approve it or raise any queries. After 24 hours, your voucher is deemed approved and sent for processing.

No. For your security, you will always be required to log in to your profile to view your voucher. You can print a copy at any time by selecting the "Export" button.

Log in to your Central Casting profile and select the "Job Review" option in the purple toolbar at the top of the screen.

No. Your online profile will only contain copies of digital vouchers. Paper copies are not uploaded.

Once you have received a voucher to review on a job, any changes made will create an updated version. You can view all versions from the dropdown menu within a job review.

No, your payment will continue to be processed through payroll and your check will be sent as per normal schedule.

Visit our Login Support page.

If your production is using paper vouchers, you will be given a voucher at check in and will need to fill out your full legal name, contact information and at least the last 4 digits of your Social Security number.

Throughout the day, a production representative will add your mealtimes, check-in and wrap times, and any allowances or adjustments. At wrap, review your voucher and raise any questions with production before signing and returning your voucher. Production will give you a copy of your voucher; be sure to keep this copy for your records.

Yes, there are many people we payroll with the same or similar names. You will need to put your Social Security number on each paper voucher so we can correctly identify who we should pay. Your voucher will either be delayed or not processed if we are unable to identify who worked.