MFA Support

MFA is a security measure that requires multiple forms of identity verification before granting access to a system or account. By requiring multiple factors for authentication, MFA significantly enhances access security for critical systems because even if one factor is compromised (for example, a password being stolen), unauthorized access can still be prevented.

An MFA passcode is a unique one-time passcode generated by an authenticator, such as a text message or mobile app. This passcode is required in addition to your login credentials to access the Central Casting platform.

Click here for detailed instructions on how to set up MFA.

Get mobile authentication apps like the Ping Identity (PingID) mobile app from the Apple App Store or the Google Play Store.

PingID is a secure app-based authentication method that employs industry-leading security measures and is compatible with most devices. Alternative MFA options are SMS-based authentication (text messaging) or Google Authenticator.

Central Casting strongly recommends using PingID or Google Authenticator for the best authentication experience. However, you can use another Time-Based One-Time Password (TOTP) compliant mobile app. Please note that EP is unable to provide direct support for third-party mobile apps. If you need help, contact the app's support team.

Alternatively, you can use SMS for MFA by selecting the SMS option during set up.

Please contact EP's dedicated 24/7 MFA support line on 855.476.0612.

You must set up MFA for each email if you access Central Casting using different email addresses.

Please check the following:

• Ensure that your MFA app is connected to the internet and that there are no network issues.
• MFA passcodes have a limited lifespan. Make sure you enter the code before it expires.
• If you use multiple email addresses to access Central Casting, you might have multiple MFA instances set up. When logging in, select the correct Central Casting option. If there’s a time difference between the device generating your MFA passcode (e.g., your mobile phone) and the device you’re using to log in (e.g., your desktop), the passcode might not be accepted. This is common with Google Authenticator, which can be sensitive to time discrepancies.

To determine if the time is out of sync on Google Authenticator: 

1. Open the app.
2. Tap the Menu icon.
3. Tap Settings.
4. Tap Time correction for codes.
5. Tap Sync Now.

If you try these steps and are still experiencing issues, please email helpme@centralcasting.com or call 855.500.2055.

If you need further support, please email helpme@centralcasting.com or call 855.500.2055.

Our technical support staff uses the email you provide to look up your profile. If contacting support on behalf of your minor, please use the email address associated with their online profile.