MFA Support

MFA is a security measure that requires multiple forms of identity verification before granting access to a system or account. By requiring multiple factors for authentication, MFA significantly enhances access security for critical systems because even if one factor is compromised (for example, a password being stolen), unauthorized access can still be prevented.

An MFA passcode is a unique one-time passcode generated by an authenticator, such as a text message or mobile app. This passcode is required in addition to your login credentials to access the Central Casting platform.

Onscreen prompts will guide you when you sign in. You will first set up your EP Account and then configure it for SMS authentication so you can get your MFA passcodes via text.

Get mobile authentication apps like the Ping Identity (PingID) mobile app from the Apple App Store or the Google Play Store.

EP recommends using SMS authentication as your primary method and then PingID or Google Authenticator as a backups. However, you can use another Time-Based One-Time Password (TOTP) compliant mobile app. Please note that EP is unable to provide direct support for third-party mobile apps. If you need help, contact the app's support team.

PingID is a secure app-based authentication method that employs industry-leading security measures and is compatible with most devices. Alternative MFA options are SMS-based authentication (text messaging) or Google Authenticator.

If you do not have your old device, contact EP Support.

If you still have your old device:

1. On the product sign-in screen, enter your email address and click Continue.
2. Enter your password and click Sign in.
3. Complete multi-factor authentication (MFA) by entering the passcode from your usual method, such as SMS or the authenticator app on your phone or desktop. If you set up multiple authentication methods, you can choose the one you prefer.
4. After signing in, you’ll see the Welcome screen. Click Manage authentication methods to open your EP Account administration screens.
5. From the My Account tab, you can add, edit, or remove authentication methods.

Best practice: EP recommends having at least two authentication methods for backup. If you remove all MFA methods without adding another, you may be locked out of your account.

Yes, you must set up MFA for each email iaddresses.

You are only allowed to sign up at Central Casting with one email address. If you have a minor also signed up at Central Casting with a different email address, then you must also set up MFA for the minor's email address.

Please check the following:

• Ensure that your MFA app is connected to the internet and that there are no network issues.
• MFA passcodes have a limited lifespan. Make sure you enter the code before it expires.
• If you use multiple email addresses to access EP products, you might have multiple MFA instances set up. When logging in, you select the correct EP option on your authenticator app that corresponds to the email address you’re currently using.
• Clear your browser’s cache.
• If there’s a time difference between the device generating your MFA passcode (e.g., your mobile phone) and the device you’re using to log in to EP products (e.g., your desktop), the passcode might not be accepted. This is common with Google Authenticator, which can be sensitive to time discrepancies.

To determine if the time is out of sync on Google Authenticator:

1. Open the app.
2. Tap the Menu icon.
3. Tap Settings.
4. Tap Time correction for codes.
5. Tap Sync Now

If you try these steps and are still experiencing issues, contact your EP Support team.