Messaging Support
IMPORTANT
If you need to cancel, are going to be late, or have questions about your booking, or have other casting-related inquiries, you must contact the Central Casting Office with which you are signed up.
If you do not reach a live representative, please leave a voicemail and you will receive a call back. Voicemails are checked throughout the day.
Learn more about the booking process.
FAQs
Messaging
Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via our casting platform. SMS text messages will always come from the same 5-digit number and will always include a link to reply via our casting platform. These inquiries will also appear in your online profile.
No, the messages are only in English.
Adding Central Casting as a VIP sender ensures you don't miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.
- Open an email from Central Casting
- Tap on Central Casting in the "From" field at the top of the page
- Select "Add to VIP" below Central Casting's contact information
You will now receive email alerts when Central Casting sends you a message.
Casting directors or the production company will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you're booked when you accept an offer for work and receive details.
Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to availability inquiries on time.
No, our texting number is only formatted to send outbound text messages from our casting platform. When you respond to a text message directly, you will get a message indicating that you can only reply "Stop" to end text communication. We do not accept "Yes," "No," or any other response through text message.
No, our texting number is only formatted to send outbound text messages from our casting platform. To contact us, click here to see our office phone numbers.
After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.
Always check your voicemail. Do not call back until you have checked your voicemail to ensure the casting director did not leave specific instructions. If no message was left, wait and see if you receive a call back. If you do not receive a call back, assume you are no longer needed.
Casting directors and production companies may only accept responses for a certain period of time and your message may have expired. If the message has expired and submissions are no longer being accepted for the role for which you were contacted, you will see a page that explains this when you try to respond.
If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles being processed, please be patient as it may take some time to receive a response.
Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked.
Note: If you are registered with our California office and are on first avail, please let that casting director know before accepting another offer.
California
In California, first avail means that while the casting director would like to use you, they can't offer you the job right away, often because they are waiting on additional information from production. First avail is not a guarantee of work and you can still respond as available to other availability inquiries on projects for the same day. After hearing back from production, if the casting director can use you, they will reach out with a booking offer.
Georgia and Louisiana
In Georgia and Louisiana, first avail is an offer of work which you must accept to be considered booked. After confirming first avail, the next message you receive will be your booking details.
New York
In New York, first avail is not part of the booking process. After responding as available to an availability inquiry, a casting director may reach out with a booking offer or you may not hear back at all.
If your availability has changed after responding to a message, please call us. Click here to see our office phone numbers.
You are not booked unless you accept an offer for work and receive details.
A message asking if you are available to work is not an offer to work. If you respond that you are available and if you are then selected, you will receive an offer for work in a separate message.
While you may receive an email or text message, all communication with casting directors and production companies happens through our casting platform. Click the link in the email or text message to respond.
After you’ve accepted an offer for work and are booked, you will receive a unique details message with instructions on how to get your booking details.
The most typical methods are:
- You will receive an email with your specific booking details.
- You will receive an email with a code and instructions on using the Booking Details page of the website, which will contain your specific booking details.
Booking details are usually sent later in the evening before your workday. Confirm receipt of the details message as soon as possible.
You can find your message responses in the “My Schedule” section of your online profile.
Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.
We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error. To opt out of these messages, please reply “STOP” to the text message you received.
As part of the sign-up process, you provided your mobile number to Central Casting so that casting directors and production companies can contact you about jobs for which you would be a potential match. If you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received. Then, also log into your Central Casting profile and change the answer to your consent to receive SMS text messages from Central Casting.
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