Messaging Support

Emails will always come from DoNot-Reply@centralcasting.com and include a link to reply to the message via our casting platform. SMS text messages will always come from the same 5-digit number and will always include a link to reply via our casting platform. These inquiries will also appear in your online profile.

No, the messages are only in English.

Adding Central Casting as a VIP sender ensures you don't miss out on job inquiries and other communications. If you have an iPhone, follow these steps. If you have another device, please check your email app settings.

1. Open an email from Central Casting
2. Tap on Central Casting in the "From" field at the top of the page
3. Select "Add to VIP" below Central Casting's contact information

You will now receive email alerts when Central Casting sends you a message.

Casting directors or the production company will review their responses then reach out if they intend to book you. If you are not selected, you may not hear from anyone. Remember, you're booked when you accept an offer for work and receive details.

Yes, always respond as soon as you can. Some messages will expire after a certain amount of time. When this happens, you will see a notification that submissions are closed. We recommend enabling alerts for Central Casting through your email provider so you can always respond to availability inquiries on time.

No, our texting number is only formatted to send outbound text messages from our casting platform. When you respond to a text message directly, you will get a message indicating that you can only reply "Stop" to end text communication. We do not accept "Yes," "No," or any other response through text message.

No, our texting number is only formatted to send outbound text messages from our casting platform. To contact us, click here to see our office phone numbers.

After you respond to a message, you will be sent a notification detailing your response and confirmation we received it.

Always check your voicemail. Do not call back until you have checked your voicemail to ensure the casting director did not leave specific instructions. If no message was left, wait and see if you receive a call back. If you do not receive a call back, assume you are no longer needed.

Casting directors and production companies may only accept responses for a certain period of time and your message may have expired. If the message has expired and submissions are no longer being accepted for the role for which you were contacted, you will see a page that explains this when you try to respond.

If you don’t hear back with an offer for work and details, you are not booked. However, given the volume of roles being processed, please be patient as it may take some time to receive a response.

Yes, you are responsible for letting Central Casting know when you are available to work. Once you are booked, you are also responsible for not becoming double booked.

Note: If you are registered with our California office and are on first avail, please let that casting director know before accepting another offer.

If your availability has changed after responding to a message, please call us. Click here to see our office phone numbers.

You are not booked unless you accept an offer for work and receive details.

While you may receive an email or text message, all communication with casting directors and production companies happens through our casting platform. Click the link in the email or text message to respond.

After you've accepted an offer for work and are booked, you will receive a details message, which may include a link to a Booking Details Page or an additional resource from production.

Please note that only some Central Casting offices utilize the Booking Details Page. Please read your unique details message for instructions on how to get your booking details.

Casting directors and production companies compile your details from multiple departments within production and will likely not have your booking information until later in the evening before your workday.

When you receive your details message, please respond as soon as possible to confirm that you received it.

You can find your message responses in the “My Schedule” section of your online profile.

Yes. T-Mobile has released a feature that allows their customers to “opt-out” of business messages. In order to receive text messages from Central Casting, T-Mobile users will need to contact T-Mobile support at 1.800.866.2453 and ask for this feature to be turned off. Once the opt-out is removed, you will be able to receive messages from Central Casting. Even if you are a T-Mobile customer who has received text messages from Central Casting in the past, please check with T-Mobile to ensure you do not have the opt-out feature enabled.

We apologize for the inconvenience. Most likely your phone number was previously owned by someone signed up with us or provided to us in error. To opt out of these messages, please reply “STOP” to the text message you received.

As part of the sign-up process, you provided your mobile number to Central Casting so that casting directors and production companies can contact you about jobs for which you would be a potential match. If you no longer want us to reach out to you via text message, please reply “STOP” to the text message you received.