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Check that you are inputting your password correctly. If you are still having trouble, click “Forgot Password?” on the sign-in screen and follow the on-screen steps.

On the sign-in screen, click “Forgot password?" Next, click “Send Request.” A password reset email with a link will be sent to the email associated with your Central Casting profile. Click the link and follow the prompts to create a new password. Password strength requirements will be displayed on the screen.

Note: Your reset link expires after one hour. Repeat the above steps if you do not reset your password within that time limit.

1. The email was possibly routed to your spam or other specialty folders. Check there first.
2. Confirm that you are entering your email address correctly. Even minor typos can prevent the system from recognizing it.
3. Double-check that you have already set up a Central Casting profile. The system must recognize your email address to send the password reset email.

Central Casting’s Password Expiration Policy dictates that passwords expire within 90 days. You will be prompted to change your password when you first sign in after your password expires. Central Casting is dedicated to the security and protection of the data it maintains, including individual payroll and studio data. To keep Central Casting’s commitment to aligning with industry best practices, Central Casting requires customary password changes to decrease the risks introduced by lost, old, or stolen passwords.

1. From the sign-in screen, enter your current username and password
2. You will be brought to the “Change Password” screen instead of signing in
3. Enter your current password in the “Current Password” field
4. Enter a new password in the "New Password" field. Password requirements will display. The password also cannot match your last 18 passwords.
5. Re-enter your new password in the “Confirm Password” field
6. Click “Change Password” to complete and sign in

You are all set. You will not need to change your password anywhere else. Your EP Account lets you use the same username and password for all products, including your Central Casting profile and myEP.

Go back to the first sign-in screen (where you enter your email) and click "Forgot password?" Follow the prompts to change your password.

If you can no longer access the email linked to your account, please email helpme@centralcasting.com or call 855.500.2055.