Login

Check that you are inputting your password correctly. If you are still having trouble, click “Forgot Password?” on the sign-in screen and follow the on-screen steps.

Your reset link expires after one hour. You will need to repeat these steps if the password is not reset within the time limit.

On the sign-in screen:

1. Click Forgot password?
2. Next, click Send Request.
   
   A password reset email with a link will be sent to the email associated with your Central Casting profile.
3. Click the link and follow the prompts to create a new password. Password strength requirements will be displayed on the screen.

Password reset emails may take up to 15 minutes to arrive. If you’re not receiving the password reset email:

• Confirm you are using the correct email address associated with your EP Account.
• Check that you entered your email correctly with no typos or trailing spaces.
• Check your spam or junk folders.
• Check that you’re not using a spam blocker.
• After 15 minutes you may try again but note that continuous requests may result in your account being locked.
• If you are attempting to log in to your Central Casting profile, double-check that you already have a profile set up. The system must recognize your email address to send the password reset email.

If you still need assistance, please contact your EP Support team.

EP's Password Expiration Policy dictates that passwords expire within 90 days plus the next sign-in for all EP Accounts. You will be prompted to change your password when you first sign in after your password expires. EP is dedicated to the security and protection of the data it maintains, including individual payroll and studio data. To keep EP’s commitment to aligning with industry best practices, EP requires customary password changes to decrease the risks introduced by lost, old, or stolen passwords. This policy also applies to Central Casting logins.

1. From the sign-in screen, enter your current username and password
2. You will be brought to the “Change Password” screen instead of signing in
3. Enter your current password in the “Current Password” field
4. Enter a new password in the "New Password" field. Password requirements will display. The password also cannot match your last 18 passwords.
5. Re-enter your new password in the “Confirm Password” field
6. Click “Change Password” to complete and sign in

You are all set. You will not need to change your password anywhere else. Your EP Account lets you use the same username and password for all products, including your Central Casting profile and myEP.

If you can no longer access the email linked to your account, please email helpme@centralcasting.com or call 855.500.2055.