General Questions about Getting Paid

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Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP. (See other FAQs on this page for more information about myEP.)

No, we do not offer in-person check pickup.

The checks are sent via first-class mail. While you will receive most checks within 2-3 business days after they are mailed, there are times when it could take longer through the federal mail system, particularly during holiday periods. If your production offers direct deposit, you may wish to consider signing up to avoid mail delays. Click here for Direct Deposit Support.

The YTD earnings shown at the bottom of your check reflect all wages issued by the specific EP paying entity, such as GEP Talent Services, Entertainment Partners Services, GEP Cencast, GEP Cenex, etc., not just payments for your current production.

The EP company name printed on your check corresponds to the entity responsible for processing your payments.

This also applies to residual payments that are still being processed by the appropriate guild. Visit your guild's portal for the most current payment updates.

Checks are not mailed out in order of work date. Before we can cut a check, the production reviews and completes the voucher, and production companies vary on how often they process and send in the vouchers.

To inquire about a missing check, please contact payroll at 855.500.2055. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.

To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.

My EP is a simple free portal for background actors and crew to view pay information, set up direct deposit and more.

To create an account, please go to my.EP.com and log in using the same email address and password you use to log in to your Central Casting online profile.

Once you have logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check or gross pay information from a check that you previously received from EP. If you have not previously recieved a check from EP, then you cannot connect your profile. You may perform this step once you have received your first check from EP.

Now that your payment profile is linked, you will be able to change your address, view your pay history and compare paychecks. Be sure to review your contact information to make sure everything is current.

You can verify and update your address online in the myEP portal in real time. For step-by-step instructions, visit EP’s myEP Support page.

For residual checks, we recommend updating your contact information directly with your union or guild, as they maintain separate records from EP.

You can email or mail a stop payment request by filling out a Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.

Five business days for current year checks, longer if the check was cut in a prior year. We are unable to reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.

You can access your pay history by logging in to your myEP account. If you need records to join SAG-AFTRA, please call 800.417.0037.

To access your W-2, visit EP's W-2 page.

To submit an inquiry or correction to your tax form, please fill out and sign our inquires and corrections form.

Verification of Employment Letter
Submit a completed Employment Verification Request Form to uigroup@ep.com.

Verbal verification
We can verbally verify employment, but we cannot provide wages over the phone. Please call (818) 955-4449 to speak to someone in the Wage Verification team.

Home/Car loan or mortgage
Submit a completed Employment Verification Request Form to uigroup@ep.com or by fax at (818) 848-0254.

Background Actors
No. Background actors work on a day-to-day basis and are not eligible for severance.

Production Workers
Email severance@ep.com to determine if you are eligible.

1. After connecting your profile. Go to the navigation bar (left hand on desktop, bottom on mobile) and select “My Account”. You will be routed to the "My Profile" page. From here you will be presented with any applicable addresses based on your role and how you have been paid.
2. To the right of the address, you would like to update, select the ‘Edit’ option. A screen will open with your current address on file.
3. You may update your address by selecting the individual fields and making any necessary changes.
4. To submit your changes, select the ‘Save’ button to close out the modal.
5. Once you are finished, you should see your changes reflected in the ‘My Profile’ page.

Video: MyEP - Change Your Address

You can only update addresses that are displayed to you in your profile account. You can update your address or residency there. There is no option in the application or at EP to add additional addresses.

Once you select ‘Save’ on an address, you will see a success message flash at the top of the screen. At that time, your address will be immediately sent to payroll. Any checks sent for the next week will be mailed to the new address.

Yes. Taxes are based on your resident and work state(s) for each paycheck. You can update your mailing address separately at any time through your myEP account without affecting how your taxes are calculated.

You can verify and update your address in myEP.

For residual checks, we recomend that you also update your contact information directly with your union or guild, as they maintain separate records from EP.

You can verify and update your address in myEP.

Your taxes are determined by the resident and work state(s) associated with each check. You may list your business manager (or other personal representative) as “C/O” on Line 1 of your mailing address without affecting your taxes.

You may update your mailing address in myEP at any time.

Yes. If you list your business manager or CPA’s mailing address as your regular mailing address, they will receive all your mail. This may include checks not sent to a talent agent, tax forms, and other notices such as unclaimed property or garnishment letters. You may update your mailing address on myEP at any time.

No. Talent agents use check authorizations, which allow them to receive only your checks for processing. These authorizations are show-specific, meaning they apply only to individual productions. All other mail including tax forms and official notices will continue to be sent to your regular mailing address. To update your talent agent information on file, please contact your production directly.

Talent agents are managed separately within the system. You can update your mailing address at any time without affecting check delivery to your talent agent. Checks authorized for your talent agent will continue to be sent to them as specified, regardless of changes to your personal mailing address.