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General Questions about Getting Paid

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FAQs

General Questions

I can’t log in to review my voucher. What should I do?
How soon after I work can I expect my paycheck?

Payroll is processed as vouchers come in from production, which means you may receive checks out of work date order. You can learn more about your pay history by logging in to myEP.

Can I pick up my paycheck?

No. At this time, we do not have the resources for checks to be picked up. Paychecks are handled in a security area with 24-hour surveillance and delivered by our bonded driver to the post office directly. Paymasters do not have access to your paychecks.

How long will it take for me to receive my paycheck once it’s been mailed?

The checks are sent via first-class mail. While you will receive most checks within 2-3 business days after they are mailed, there are times when it could take longer through the federal mail system, particularly during holiday periods.

Why do I sometimes receive my paycheck out of date order?

Checks are not mailed out in order of work date. Before we can cut a check, the production reviews and completes the voucher, and production companies vary on how often they process and send in the vouchers.

What do I do if I think a paycheck is missing?

To inquire about a missing check, please contact payroll at 855.500.2055. Be sure to have the name of the project you worked on, the date you worked, and your voucher information. You can also check your pay history on myEP.

To request a stop payment, fill out and follow the instructions on our Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.

What is myEP?

My EP is a simple free portal for background actors and crew to view pay information, set up direct deposit and more.

How do I sign up to MyEP?

To create an account, please go to my.EP.com and log in using the same email address and password you use to log in to your Central Casting online profile.

Once you have logged in to your account, you will need to link myEP to your EP payroll profile. To do this, select the “update profile” option under “manage account” and click the “connect payroll profile” button. You will then be prompted to enter your Social Security number and verify your employment by providing net pay, check or gross pay information.

Now that your payment profile is linked, you will be able to change your address, view your pay history and compare paychecks. Be sure to review your contact information to make sure everything is current.

How do I change my address with payroll?

To change your address with payroll, please log in to myEP. You can access myEP by using the same email address and password you use to log in to your Central Casting online profile.

How do I place a stop payment on a check?

You can email or mail a stop payment request by filling out a Stop Pay/Reissue Form. A stop payment can be placed no sooner than one calendar week after the check has been mailed.

How long does it take to reissue a check after I request a stop payment?

Five business days for current year checks, longer if the check was cut in a prior year. We are unable to reissue a check that has been stop paid until after we have received confirmation from the bank that the stop payment was successful.

How do I request my pay history?

You can access your pay history by logging in to your myEP account. If you need records to join SAG-AFTRA, please call 818.955.6313.

How do I change my tax withholding information?

Please visit myEP for more information on updating any payroll information.

How do I update my W-4?

To update your W-4 form or your state tax withholding form, find the W-4 or state form on our payroll forms page. Email the completed form to cpinquiries@ep.com.

How do I get my W-2?

To access your W-2, visit EP's W-2 page.

How can I submit an inquiry or correction to my tax form?

To submit an inquiry or correction to your tax form, please fill out and sign our inquires and corrections form.

How can I verify my employment with Central Casting?

Employment verification only applies to background actors who are registered with Central Casting California, New York, Louisiana or Georgia.

If you are registered with one of the above offices, please call 818.955.6313 for employment verification. This is an Entertainment Partners line; they will be able to provide employment verification.

How do I contact the payroll department?

For payroll inquiries, please email cpinquiries@ep.com or call 855.500.2055 and select option 4, then sub-option 3 when prompted.

Payroll and casting are handled separately. Our casting directors do not have access to your pay information. Please contact payroll for paycheck related questions and be prepared with the name of the project you worked on, the date you worked and your voucher information.

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