Form I-9 Support

Central Casting may send you an invitation to complete the Form I-9 process online via our vendor EMP Trust. If invited, you will receive an email from notifications@emptrust.com and from Central Casting with additional instructions.

When you have submitted to begin the Form I-9 process, please allow 7-10 business days for the onboarding team to advance you to the next step. You will receive an email once you have been approved to move on to the Form I-9 process. After being assigned the Form I-9, if you need help with the EMP Trust process with things like getting your EMP Trust access code, remote agent questions, swapping photos, or making corrections, please contact EMP Trust support at 1-855-288-7493. Click here for a step-by-step guide to completing your Form I-9.

Once your Form I-9 is complete, it will be processed within 7-10 days. You will be contacted by email at that time with confirmation and the next steps.

The Form I-9 will expire after 2 weeks and you must complete Sections 1 and 2. Section 2 needs to be completed by your designated remote agent. Unless both of these sections are completed, the Form I-9 will expire and you will not be able to proceed. If your Form I-9 expires, you will need to request a new invite from your Central Casting office by completing our Activate/Update Profile Request Form. Please note that our typical response time is 7-10 business days.

A I-9 Aide is a person of your choosing who is a legal adult and who can be physically present with you to complete Section 2 and review the documents you select to accompany the Form I-9.

No, the I-9 Aide is a person of your choosing who is a legal adult and who can be physically present with you to complete Section 2 and review the documents you select to accompany the Form I-9.

Designating an I-9 Aide is a necessary step to completing the Form I-9. Without an I-9 Aide, your Form I-9 will remain incomplete and you will not be able to finish onboarding with Central Casting to join our talent pool.

Yes, Section 2 of the Form I-9 requires the I-9 Aide to review employment eligibility documents in person to confirm the employee candidate’s identity and authorization to work in the United States.

If onboarding a minor who needs help filling out the Form I-9, a parent or legal guardian may assist the minor to complete Section 1. The person who assisted the minor must also complete the preparer/translator section of the Form I-9.

The parent or legal guardian who is assisting the minor to complete Section 1 of the Form I-9 may function both as the preparer/translator and the I-9 Aide for Section 2 at the same time.

This photo is necessary to confirm you reviewed the employee candidate's documents in person, that the documents are originals and not photocopies, and that the I-9 Aide is a different person than the employee candidate.

Step-by-step instructions can be found in our EMP Trust guide.

Please contact EMP Trust via the instructions in your initial Form I-9 invitation message from EMP Trust.