Before You Arrive Support

IMPORTANT

If you need to cancel, are going to be late, or have questions about your booking, or have other casting-related inquiries, you must contact the Central Casting Office with which you are signed up.

If you do not reach a live representative, please leave a voicemail and you will receive a call back. Voicemails are checked throughout the day.⁠

Learn more about being on set.

On Set Support→
⁠Talent Resources: Working On Set→

FAQs

Before You Arrive

When and how will I get my booking details?

After you’ve accepted an offer for work and are booked, you will receive a unique details message with instructions on how to get your booking details.

The most typical methods are:

You will receive an email with your specific booking details.
You will receive an email with a code and instructions on using the Booking Details page of the website, which will contain your specific booking details.

Booking details are usually sent later in the evening before your workday. Confirm receipt of the details message as soon as possible.

Where can I find the dates I’ve been booked for?

Your details will include all of the dates for your current booking. To see your booking history, click the Schedule button in your online profile.

What do I do if I’m going to be late or need to cancel?

If you are going to be late or need to cancel, please call your registered office. Click here to see our office phone numbers.

What if I forget or lose my work information?

All of your work information is included in your booking details, which are sent via text message and email. If you are unable to access your details from the text message or email, you can always view your messages from the inbox of your online profile.

How will I know if my call time changes?

Your details will contain information on how to get call time changes. Be sure to check before you go to bed and when you wake up for possible updates.

Can I change my call time?

Call times are set by production. While production may change the initial call time, background actors cannot request to change their call time. You should not accept a booking unless you are available for that day without time restrictions.

Do I need to upload my ID documents before a work date?

Depending on which state you signed up in, or your specific production, you may be asked to upload ID documents to your profile or you may be asked to provide these to production when you work.

What do I need to bring to set?

Please arrive on set camera ready. Bring a photo I.D. and any additional documentation listed in your booking details.

Your booking details will also list any wardrobe or props requested by production.

If you’re a member of SAG-AFTRA, you’ll also need to bring your membership card. If you recently joined SAG-AFTRA, don't forget to update Central Casting by completing our SAG-AFTRA Updates Form.

How do I get to set?

Details on the set location and directions will be in your booking details. You are responsible for your own transportation to the location identified in your booking details. Central Casting is not responsible for your travel costs to commute to work. Do not accept the offer for work if the location is too far for you. If you have already accepted the offer for work and cannot get to the location on time, contact your Casting Director or Central Casting office immediately.